When I try to open Author Search in SCOPUS, it gives me the trying to open symbol, but nothing happens?

Question

When I open SCOPUS and fill in the "Author Search" subprogram, the symbol indicates searching, but the search is never satisfied. I can access SCOPUS by way of Safari, but my default program is FireFox and I would like to know what the problem is. I have tried clearing the cache, but that doesn't help. I also have some problems with NCBI BLAST when I use FireFox but not when I use Safari.

Answer 1

Do you know if there is a free way to test this so a volunteer can take a look? If not, you might try submitting a support request after trying the below general advice.
* Contact: http://help.elsevier.com/app/ask_scopus/p/8150
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Cache - you already did this part
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Tools menu > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. After logging in again, any improvement?