When is a problem not a problem

I have recently experienced a problem with BT Netprotect Plus.
My PC HUNG and noted that the Mcafee icon in the System Tray had a rotating symbol, which I assumed meant that my PC was being SCANNED.
Wishing to ABORT this I opened the HOME page and found that NOT only was it being Scanned but it was also being Updated.
This situation seem that neither can be done at the SAMETIME.
The only way I found to ABORT this situation was the use of the DREADED Power ON/OFF button. None of the other options seemed to function.
Reporting this to The Support Desk and being told that the person I was speaking to was an EXPERT explained the situation. Eventually after nearly 3½hour later it was decided that the program had to be reinstalled to over come this problem, event though the problem had not appeared.
Poin-tout this would take a while to complete and I did not have time to sit and wait for this to happen The contact was terminated.
I am not an EXPERT in the functionality of PC's of programs, But even to this laymen it seemed that the situation of of Scanning and UPDATING at the same time should not occur.
Has anyone a comment. This is an on going problem. Yet to be resolved

Thanks for your input.
I have set the Power Option to SHUTDOWN when the POWER button is pressed.
When I stated there was NO RESPONSE I meant NO RESPONSE.
Alt-F4, I believe generates the SHUT-DOWN screen. The Windows LOGO selection by the MOUSE, No Response.
KeyBoard Window Key failed to open the START menu to allow SHUTDOWN option.
I did TRY Ctrl-Alt-Del but there was not response.
When I SAID HUNG UP I meant absolutely no response at all.
Returning to the NetProtect Plus options. I set these to my requirements, 'DOWNLOAD and NOTIFY'. I have even change the Mcafee Schedule Scan to non Internet usage time. Not the Mcafee DEFAULT preset times of 0400 Hrs to my own Select time. 
These setting have been set, I have received notification that UPDATES are AVAILABLE for me to install while I have been using my PC.
But as yet I have to verify a situation that arose over night, an UPDATE over-rode my CUSTOM option and was AUTOMATICALLY installed. Over writing my selection.   

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