When syncing my iPhone to my computer, an 'MTP USB-device' error appears. How to solve this problem?
When I try to connect my iPhone to my computer, it seems to be working fine (iTunes opens and connects), but still I'm getting this problem when my computer tries to install the supervisory program/driver (I'm not sure how to say it in English since Dutch is my mother language). I've made a printscreen of the error, and it's in Dutch, but maybe someone can see what the problem is anyway.
So... It says that the installation of the 'MTP USB-device' part failed.
The problem is that I want to put my photos on my computer, and I found these instructions (http://support.apple.com/kb/HT4083) to do that. But I don't get an Autoplay dialog box, caused by that error.
Could someone please help me? Thanks in advance!
I had the same iss - it's a known issue whereby Windows attempts to use the wrong driver to access the phone.
BACK UP YOUR REGISTRY!!! Editing the registry can be (read: IS) dangerous and can cause no end of pain if done incorrectly.
- To Back Up your Registry: Click Start menu and click "Run". Type "regedit". Click File, then choose export and type "iphone driver fix registry backup".
- Click Export and let it export the the registry to a file.
- To fix the issue: Follow the folder tree on the left to: hkeylocalmachine > system > current control set > control > class
- Find “{EEC5AD98-8080-425F-922A-DABF3DE3F69A}” down the LEFT hand side and click on it.
- Under the list on the RIGHT hand side find "UpperFilters"
- Right-Click UpperFilters and click delete
- Close the registry editor and restart your PC (without the iphone attached).
- Once restarted and logged back in, plug in your iphone and voila! Windows will actually choose the correct driver and you'll be in like flynn.
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