When trying to open a website with .jsp extension, Firefox shuts

when trying to access this website, both firefox and internet explorer completely shut all opened tubs. What can i do to resolve it?

You can try two things<br>
Clear your cache and cookies (for the affected site) to see if that makes a difference.
<h4><u>Clearing Cache</u></h4>
# Press '''CTRL/CMD + SHIFT + DEL''
# Select "time range to clear" to '''Everything'''
# Expand the "Details" by clicking the Arrow
# Uncheck everything except Cache
# Click Clear Now
<h4><u>Clearing Cookies</u></h4>
# Go to the orange Firefox button > Options > Privacy > Remove individual cookies
# Search for the site you are having issues with and click Remove Cookies
# Restart Firefox and try again
Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:
*'''Windows/Mac''': Go to Help > Restart with add-ons disabled
*'''Linux''': Run ''firefox -safe-mode'' in the Terminal/Konsole
If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

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