When trying to update to 3.6.15 on an apple imac / desktop, i get a pop up window asking if i want to save the file or choose an application with which to open it, neither of which starts the download process. help!

as above. can't seem to download and install 3.6.15! (tho have successfully updated in the past.)
'''UPDATE: never mind, got it to work.'''
''thanks for reading though!''

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

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