Where does my upgrade credit go?

so when i logged into my account a few months back and saw the option to upgrade it said i could get certain phones free or credit toward other phones.....any how i upgraded and never recieved the option to apply the credit to the price of the phone nor was my bill credited...and when i use myverizon on my phone it shows an upgrade credit but no info about it, and the phone app is set up different than the pc site. can a moderator please respond to this or vw employee ....just would like to know the situation?

hallcp1019 wrote:
lol thats what im trying to do i didnt recieve the credit and i was asking on here before the headache that is customer service numbers.
This is a customer to customer site. None of us have access to your account.
Also check and see if the credit may had been used on either of the other two phones you spoke of.

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