Where is ibuPromptManager class?

Hello friends,
[Apps 11.5.10 - DB 10g]
Module: iSupport. When we create a Service Request (iburcr01.jsp) , we need to identify the product and fill certain fields corresponding to custom flexfield. I'm trying to set default values for each flexfield item, but having a look at jsp code, the only code about retrieving information to fill "something" in the screen was this piece of code :
if (ibuRegionName != null)
ibuPrompts = ibuPromptManager.getPrompts(_connection, ibuRegionName, _context.getLangCode());
It sound like it retrieves prompts from AK attributes for the Region iburegionName but:
- ibuRegionName is not declared in the jsp
- I suppose ibuPromptManager is a class, but I couldn't find it in my server....
May be this is not the way to set initial values for flexfield items because searching for loading flexfield references, I've found "check code" for those FF on line 318 and followings of ibuSRIdentifyProblem.jsp and it seems to be a fill code for standar items , type of problem i.e., through comands like out.println(RendererUtil.textInput(... but below these, it's where it's supposed the flexfields item must be filled.. and I can't see where...
Can you see it?
Thanks,
Jose.

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