Where is my refund, who do i complain to???????

I am owed a refund from final bill, every time i use live chat or phone up i get told different dates that it will be in bank, bt are so fast taking the money, but when it comes to returning it they do not like it, i want my money putting in my bank today as a direct transfere, i dont want no rubbish telling me we carnt do it like that, because i know you can, there is bigger companys than bt and they have no problem putting refunds in bank accounts the same day as a direct payment with in 3 hours.

Hi petersmith0151
Any credit from your final bill can be sent out as a cheque or refunded directly to your bank account depending whether or not the direct debit is still set up. This should happen with 3-5 working days of the final bill being issued.
I'll be happy to have a look over your account if you have been waiting longer. Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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I have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....

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You need to talk to clash of clans first. The game should have a support link.
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My skype number is constantly busy when I am called (and I am not using it!); who do I complain to?

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Hi, Psalamon, and welcome to the Community,
Please contact customer service to request assistance with this.
Also, when you say, "My skype number is constantly busy when I am called (and I am not using it!),"
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Where is the refund you promised me?

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This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Where can I see who activated the workflow

Hello All,
Is there any table/view where I can see who activated/deactivated any particular workflow.
Awaiting your answers eagerly.
<< Moderator message - Please do not promise points >>
Neha
Edited by: Rob Burbank on Dec 8, 2010 4:10 PM

Hi,
Which version are you?
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There are lot of things about firefox 4 needs to be on. Who should we complain about firefox 4?

There are lot of things about firefox 4 needs to be on. Who should we complain about firefox 4?

Please give us a list of your problems or issues with Firefox 4.0 and we'll try to help you with each one. Please use a numbered list so a person can respond to a specific item by its' number in your list, as not everyone may feel or be qualified to answer all your questions.
Complaining to Mozilla isn't going to fix anything for you. One complaint, a few hundred complaints, or even a few thousand complaints about the same issue is going to bring about a "fix", unless it's a security issue and Mozilla recognizes ot as such.

Where can i see who deleted the sales order

Where can i see who deleted the sales order?

Hi Raja,
Thnks for the reply.But I wanted to see Delivery Document which is not in the database as it has been deleted.
As in this program , When I enter This Delivery Number , it says - No Changes carried out.
Kindly provide me the program fo Delivery Document.
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Oh no... NOT THE 99-PAGER!!! Anything but THAT!!!

Keeping my old number/ WHO CAN I COMPLAIN TO?

I am a long term & loyal BT customer--21 years at one address in one part of Harrow Middx & recently moved to another part of Harrow.
It took ages to get a line`sorted and as we were decorating the new house, we took a new line, new infinity so we can get sky installed when we move and were told by the engineer that taking old number to new house will only require informing operator on 150.
When we were ready to move and requested new number, we were again told YES it can be done BUT we had to close and cancel the previous account, free up the number AND then request it and it will be done. This then took a week.
Now we are being told that it cant be BECAUSE each is in a DIFFERENT EXCHANGE--KENTON or PINNER.
We have been told by engineers that it is possible'as all they do is swich the call to the new number, but operators, based in INDIA tell us that the exchanges don't link to each other.
Does anyone have any ideas of how we can move forward??
Can anyone suggest where I can complain??
the 150 operator say manager is busy--will call you tomorrow--The manager did call & say exactly the same--but the note on their record will show we have been told it is possible & we were encouaged to cancel previous number to release it for use at new house.
Thank you in advance for any help

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: Who can I complain to about a new order being ...

Ordered on 5/05/2015, online, via a Quidco referral. £160 cashback, £50 SB voucher promised.
Delivery of equipment date missed.
Phoned BT, told "order being processed, don't worry"
Original connection date? 15/05/2015
Requested to keep the existing landline number. Told this was okay, would be switched 24 hours after BB activation.
16/05/2015 - no connection. no hub. Called BT, still no equipment. There was a problem, because fibre was already active, with previous account holder.
15/05/2015 connection date changed to a new date of 26/05/2015.
Had to do a completely new order over the phone. New problems now because NOT ONLINE ORDER want us to pay more.....
We received the "delivery" we were waiting home for - a box that was designed to fit through the letterbox....landed on the doormat. No need to wait home....
Existing BB connection cut off on 26/05/2015
Broadband was supposed to be reconnected on 27/05/15.
An engineer called on his mobile to gain access. We had not been told one was attending/required. We were not at home either.
The job was eventually rebooked for 1/06/15. The engineer arrived at 8.25am, was there for 5 minutes, left for about 25 minutes (cup of tea i dare say) and then returned, and everything was working. Well, everything but the TV.
The same issues as the OP, paid 1 years line rental up front, via a credit card, paid £36.95 connection and delivery for the fibre/hub. No payments were taken, fortunately. TV package was ordered at the same time too. Its 04/06 now, still no TV.
Still waiting 9 days after original BB install date, no TV equipment. (It's supposed to be here tomorrow, the 5th June, fingers crossed) 1 month after order (not bad by others stories, but still 3 weeks later than original date.)
There have been additional issues. Lengthy phone calls as the order is now "a telephone order", not an "online order" - so we are troubled about losing the £160 Quidco cashback.....and the £50 SB voucher. We have been assured by two people on the phone that we will receive these amounts.....but we have also been lied to as many times too.
Received email detailing "Activation fee Infinity 1 option 1 £30, Activation fee infity 1 £30, total to pay £60
Phoned BT, told this was an error they said they would remove it from the bill
Received a bill today, DOUBLE activation charge for same product STILL ON THE BILL.
Wanted to pay 12 MONTHS line rental up front, TOLD BT REPEATEDLY. But you won't sort it out for us.
Why should I pay the first months line rental and then another 12 months up front when you get around to sorting it out, effectively tying myself into a 13 month contract? I may want to leave, after all, everything goes up in price when the 12 months discounts end......
Renumbering? 3 or 4 phone calls to BT. Still not done. 30 second phone call today says it will be done "tomorrow, but after midnight" Thats the days AFTER tomorrow then?
The whole process has been nothing but stress. It took over half an hour on the phone just two days ago, to sort out the mess with the missing TV package.
Ordered the TV package online as part of the "QUIDCO" deal. No activation fee mentioned. Order confirmation received - no activation for TV package mentioned.
Latest call to sort TV package, tells me £35.00 activation fee. The guy had no idea what we had already "ordered" - it looks as though you don't actually keep records of what people order at all??
Original TV package confirmed as "BT Sport Albertz" package. He apparently after working at BT for 20 years, had never heard of this TV package. He denied its existence. Its on my email.
I only wanted the Netflix (£6.99, two screens) and no additional TV channels. Online, the activation is currently showing £19.00 I cannot remember seeing one, and it hasn't been mentioned. Who knows if it wasn't on special offer the day I ordered? Your offers change constantly. He says he has to put £35, but ask for it to be changed to £19 because it was originally online order. We have not received confirmation of these prices yet.
So to summarise. Pathetic customer service. Failed communication. Lies. Lack of decent record keeping. Pricing changing. Overcharging.
£30 too much STILL on first bill.
£35 instead of £19 for activation of TV, not yet received or confirmed.
Lost discount because you REFUSED TO SORT OUT LINE RENTAL SAVER. (£33.98 loss)
If I pay this now, on month 2, I am forced into 13 month contract with yourselves resulting in further losses due to increased costs)
Potential loss of a)£160 Quidco referall due to fractured ordering. b)Sainsbury Voucher of £50 because offer has changed since original order date.
Amount of stress - £ priceless.
Yet to see if TV package arrives and is connected. But because TV package is now running a week behind the contract dates of the broadband, this will mean that if I cancel the BB after 12 months, I will not be able to use the TV package, as it WONT WORK. So, BT have you ensured I suffer further losses? The phone line was switched over on the 25th May, BB on the 1st June and now TV should be 5th June. If it arrives/works. So who is paying for my 13 days over contract that is being enforced by yourselves, since I will be forced to keep the phone to keep the BB (at £10.50 extra) to keep the TV working? And are you, at that time, going to try to make me pay the £13.50 for the BT sport that I don't want?
What do we do? Because I am sick to death of trying to communicate with people in India. They're lovely, but they really don't understand me when I'm rabbitting down the phone 100 miles per hour because I'm wound up at having to explain the same thing over and over. Why can't we just email you? Or is this a job for the Ombudsman. This is really poor service.

the ombudsman does not deal with individual complains although they would take a note of your pronlem
only people that can help here are the forum mods who are BT employees they will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Who can I complain to about a new order being canc...

Please can someone help me before I go totally insane!! On 14th March I placed an order online with BT for Phone & Broadband with free BT Sport and paying the line rental in advance with it due to go live on 30th March.
Transfer date came and went with no sign of any transfer being carried out - details online said they were working on the problem. Several days later had a message to say that they needed to talk to me with regard to my order, then received an email saying that BT were sorry I had cancelled by order!! Long and short of it after days of talking to people in India trying to sort out my order and being told lie after lie (such as they couldn't transfer phone line from Sky without me getting a cease date from Sky) I was told everything was in hand and someone from Openreach would ring me on Monday 13th April to comfirm they had sorted out the problem (basically unplugging a my line from one socket and plugging it into another). On the Monday I received a garbled message from someone in India saying that they needed to talk to me about my order and would ring again Wednesday. On the Wednesday morning I got another garbled message saying that as they had tried repeatedly to speak to me on the phone and hadn't been able to they had now cancelled my order!!! i then phoned and was told my order had got stuck in the system and they needed me to place my order again and this would sort everything out.
I then find out that the money I paid when I placed my order for my line rental saver in advance plus Hub/Dongle etc had been refunded as I had cancelled my order. No I didn't you did!! I still want my line rental saver, Hub etc, etc.
I did this but since then I have been getting threatening emails requesting I send back my Hub and Dongle as I had cancelled my order - no I need it, and I didn't cancel my order you did!!! Then today I got a final bill (as I was leaving) for £172.29 which was for line rental saver (£169.90) from 30th March and BT Sport (£25.81) 14 March - 10 May (money due to be taken out of my account on or before 25th April). How can I be charged for a service that I haven't even been connected to!
Surely they can see what is happening on the account see that there was a problem there end and that I didn't want my account cancelled etc - after all the notes that the call centre people in India supposedly made on my account!!!
I tried to speak to BT this evening but after 25 minutes of listening to stupid music I gave up. My phone line and broadband are supposed to transfer over to BT on 29th April but I am not holding my breath on this!!
Please can someone help me with who is the best person to talk to before I go totally mad because if I have to talk to anyone else in India who uses the standard customer service script and tells me that they understand my frustration one more time I will definitely go insane!!!!
Thanks in advance
Liz
Solved!
Go to Solution.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Where can I find a place for complains (Apple Support is helpless/hopeless)?

I have quite a lot problems with Apple hardware and software. After spending several hours to find solutions on the Apple site and also from external sources, my effort gave 0 results. Can anybody tell to the Apple folks, sitting on the Olympus, that ignoring users is like shooting your own leg?
Here is a list describing some of the problems:
1. My iPad refuses to collaborate with my brand new Mac Mini.
2. Some of my purchased stuff does not show on the iPad.
3. There is no way to simply delete 10000 photos from my iPad. (I have tried all prescriptions described at Apple Support Communities, nothing helps. Some of them even don't resemble options on my iPad.) . I am going to RESET the iPad, probably that is the best solution.
4. I am unable to download purchased software and reinstall it.
5. My new Mac Mini reboots itself unpredictably once or twice every day. I am sending everyday reports to Apple folks. Anybody knows what they are doing with these reports?
Anybody shares my experience?
Dan

Clearly something is not right. No one would tolerate what you are describing, but complaining about it won't fix what's wrong.
Why don't you start with #5. After your Mini restarts itself, it will present this dialog:
Click Report... then copy and paste the text in a reply. Send the report to Apple.
Apple uses these reports to consider changes to OS X that are released in future updates. They won't thank you for sending them, but they do consider all reports that are sent. If the problem is due to a flaw in OS X, it always takes more time that we would prefer for Apple to fix it, but they always fix it. Every time.
Lastly if your Mac Mini really is brand new, consider returning it. You have 14 days from the date of purchase for a no questions asked return and refund with no restocking charge. If you're beyond that, you can take advantage of Apple's complimentary 90 day telephone support. The standard warranty is one year. You already paid for all these services as part of the Mini's price, so take advantage of them.

Where to find the "Who is who" iView

Hi,
I am searching for the Who is who iView, but I was not able to find it yet....
Maybe someone knows where I could get it from?
Thanks and regards,
Dominik

Hi Dominik,
great to be of help!
Please mark the thread as solved, so other users can see this from the thread list. You can just do this by using the blue star
Best regards and a nice day,
Robert

Where do I need to be to complain about customer service?

Is this where I need to be to complain about my Verizon Plan?

We want you to be happy about your plan Starmom29! What can I help you with?
JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport

Who do I complain to?

Here's the problem,
Recently I've had a problem with my iMac and needed repair. I called Apple support to get an appointment with the genius bar, they informed me that my 1-year warranty was already expired. I had bought the product on 08/04/2011 from Best Buy therefore to this date it has still yet to reach 1 year. However, Apple support was willing to cover the repair at no cost to myself. I appreciated this gesture although this is already what is expected considering I am within the 1-year warranty. I drove to an Apple Store in Brea, Ca. however they didn't have the parts ready, and said it'll take up to a week for the parts to come in. Since I need to use the computer on. A regular basis I couldn't leave it there waiting for the parts and then another week for the repair. So then I had to drive back home hauling the big machine back and wait for a phone call and haul it back when the parts finally came in.
I then inquired about purchasing Apple Care in case of any complications in the future over the phone. I must have called at least 4 or 5 times and been on hold cumulatively for hours. Which I was not too pleased about. I talked to admin Beth and Jose to get this fixed. They had requested I send in proof of date of purchase. I had sent them 3 different items to show my purchase date. One being an email directly from Best Buy forwarded straight to Apple, two from Best Buy's website, showing receipts on all three items. However this was still insufficient for the support group and continued to decline the sale of Apple Care.
Once my iMac finished being repaired, I drive over to pick it up. The repair was done successfully although I noticed the casing of the computer was damaged. It had a new "nick" on the bottom left of the frontal display. This was not present at the time of submission, hence no marking of the damage on the support case notes. I asked to speak with the manager to come to a solution and only assured me of a well working product that the "nick" won't cause any complications in the future. The "nick" was not repaired and she greeted me good night without a solution to repair the "nick".
I am upset about the hassle of all the above complications. It has not been easy and wasted a lot of time driving back and forth, only to come out with an aesthetically damaged iMac, wasted gas and time lost. The care for the product was not satisfactory. I have been a loyal Apple consumer for years. I've had my iPhone ever since the first release and continually upgraded to the new versions. I own a MacBook Air, Time Capsule, iMac, iPad, Apple Tv. Not including the rest of the families Apple products, spending thousands of dollars only to be hassled when it's the consumers time for loyalty from the company. I am extremely turned off by this experience and don't feel passionate about these Apple products any longer. My loyalty to this company was extremely high even fending off naysayers with spec facts and performance. To lose a consumers like myself who has gotten my family into Apple, would be a detrimental lost. My family alone with aunts and uncles and their families own numerous MacBook Pro's/Air's, few iMacs, and over a dozen iPhones, all starting from me whom they trust. I would hate to say anything negative and only hoping to turn this negative experience into a positive one. Please repair the "nick" on the display as it bothers me and reminds me of this frustrating experience.
Thanks,
Ronald Rosales

Why not simply make an appointment at your local Apple Store, bring it in along with your sales receipt for proof of purchase date and that should be all you need. If you feel you need to speak to someone then call AppleCare and then request to speak to Customer Service which is different than AppleCare, they are more a customer advocate vs AppleCare which focuses on fixing technical problems. If you happen to be in the USA you can read Customer Service at 800-762-2775

Where is my refund, who do i complain to???????

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