Where is the loyalty from verizon

If you upgrade your phone there is a fee if you get a new line there is a fee the only diff is $5.00
I have been with verizon for 16 plus when it was airtouch .
I have a unlimited date plan and want to upgrade my phone it says at a discount but there is not one $5.00 is not a discount
They use to care with every two yr upgrade why not now

What kind of loyalty programs are out there for anything? Ever try to get that great new cable deal? Good luck
Ever try to get a discount from the grocery store because you shopped the for years, and heck you'll just go to the one of the 7 other stores within 4 miles...
There is no loyalty, you pay for service you get service..this standard of loyalty isn't in Americans big business vocb

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winnersmw,
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jimfitzgerald wrote:
E-mail required the internet. Internet requires a smartphone and data package. Under the old pricing structure, the smallest data package is 2GB for $30. Under the new Share Everything plans, the smallest data -ackage is 1GB for $50, but you can share with other devices. You should click in Shop above and check out the plans.
Verizon offers an email service for non-smartphones called Mobile Email. According to this Gizmodo article (link is below), it apparently was initially compatible with only certain of the non-smartphone models available at that time.
At the present time, every one of the non-smartphone models listed on Verizon's website is listed as having Mobile Email compatibility.
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- http://support.verizonwireless.com/faqs/Mobile%20Email/faqs.html
http://gizmodo.com/274238/verizon-wireless-introduces-mobile-email-additional-charges-may-apply
"[...] make sure you have the right hardware. The software is currently available on five phones: enV by LG, the MOTORAZR V3m, MOTORAZR V3c, the LG VX8300 and the Chocolate by LG."

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Where is loyalty from verizon to its customers

i been with verizon for almost 19 years. but verizon has no loyalty program for its customers and fees keep going up and up. i have no issues with verizon but with other carriers being more " family friendly", i might have to leave verizon.

JonathanK_VZW,
Great "corporate answer!" Billions, impressive, yet not enough to allow "Old Customers" the opportunity to keep their unlimited data plan. I ordered a I phone 4S online, received it then couldn't activate it(That was a good thing!) Then talking on the phone with your tech, I discovered I'd be losing my unlimited data plan......at his continued insistence, I wouldn't notice the difference, that I should activate the phone! I didn't and will not. I then went into your Verizon store in Fairfax VA on Lee Highway. At that clerks insistence, she too said I wouldn't notice the difference, again more bureaucratic horse ****! She then said she couldn't send the phone back without a $35 restocking fee, there's your BILLIONS in investment for you, again another GREAT experience!!!!
The best results I had was from the tech who's sending me a return slip so I can return the phone. I'm so annoyed at "All" you corporate drones, that it's time I left Verizon. I give almost $3400 a year for four phone contracts, one of which is up and another in a week. Those will be going to a competitor, with get this "UNLIMITED DATA!!!" When I talked to the salespeople, they didn't give me a run around or said "I" wouldn't notice it, go figure.
To quote you, "
Why would you want to settle for anything less? What good is cheap monthly fees without the quality to back it up? Doesn't sound like a very good value to me! Please let us know how we can help with your current plan and what prompted your post. We have options!"
It's not about cheaper service, rather "KEEPING" service I've had. Options, none that I see........Hey wait a minute, I probably haven't noticed it....
Mark Andersen

Fed up with the lies from Verizon on a problem going on for 4 months now..

Back in March and a month even before that, my daughter was having problems with her Droid 3 the phone kept shutting off and wouldn't stay on long enough to even try to fix/reset the phone with technical support, In that time they had sent a replacement (actually several refurbished phones that all had problems and needed to be returned) Eventually my daughter decided to keep the last one since she was due for an upgrade, when the last phone was returned a month later we got an email saying the phone was returned damaged and they are charging us $299.. When it left our hands the phone was fine other than it not working correcting (which is why it was being replaced to begin with) There were pictures taken on Verizon's end and it showed a tiny hairline crack on the top glass, also the box was crushed with creases and extra shipping tape added (all together different from when we shipped it) So basically they said it was our word against theirs. Now keep in mind my daughter pays for insurance every month on her phone, she had several problems with the Droid 3 (which isn't even offered anymore) and she is available to get a new phone. So why would she risk having to pay $299 for a phone returned that was a non working refurbished phone when she could get a brand new phone for even cheaper.
Since March we've been calling talking to one operator after another, each time having to go through the whole story of what had happened. The first man we spoke to said he'd talk to his manager and take notes on our comments etc.. and would get back to us in the next day or two.. after two weeks I called again. This lady said she'd look into it.. and do the same, take notes and pass on to her manager, by the 4th call after a month I started asking to talk to the manager, of course we've been told different stories, from they don't allow customers to talk to managers to the managers aren't in the same building where they are and they will have them call back.. In between that first two months we spoke to operators that were so rude and ones that were sympathetic but told "I'm sorry I really feel for your problem but there's nothing I can do.. " So we'd call back again in hopes to get someone that could ACTUALLY HELP. Each time being told we will call you back to let you know we are looking over your case.. To this date.. 4 months plus.. NO ONE PERSON HAS EVER RETURNED A CALL OR CONTACTED US TO FURTHER DISCUSS THIS PROBLEM! and from the last 6 calls made in the pass week.. found that half the people we talked to never even made notes we spoke or even what we spoke about.. we have 5 phone lines and been customers at least 15 years or more.. brought in several friends and family to Verizon and this is how we are treated.. oh wait.. we are just a small nobody and they are a big multi-million dollar company who wants to rip off people who have been nothing but loyal and who don't have a lot of money to pay for mistakes that were out of our conotrol.. Some of the options that they offered my daughter was to finally use her insurance that she pays $10 a month for and they'd take off $199 she can pay $100 for the bad phone and then buy her new Galazy S4 for $200.. or send in the bad phone and get $100 but still pay the $199 plus $200 for a new phone.. we were even told twice that the charge of $299 was going to be taken off the bill only to find that 1-2 days later it was denied. Nothing like getting you all stress relief thinking this is finally over to find out that you're back to square one and no where near getting anything solved or even talking to anyone that can really help or make a decision on this..on top of all this I have a health condition and it has not helped that in any way; I finally spoke with a Jordon Friday and he was so nice and sincere and told me he'd talk to his corporate manager Rick and he'd throw me a text Saturday to let me know things were sent to this manager and well here it is Tuesday and no return reply of any kind... I called again and there was a Jordon in the notes but nothing did he write about talking to his manager or anything else he told me... lie after lie after lie with every customer service person.... Doesn't Verizon train these people?? Is this how a big company is run? Just get anyone off the street to work for you? I'm at the point I'm ready to contact the media to try to get something resolved.. 4 months is entirely too long to be lied to and not have one person get in contact with us to try to solve this especially for a phone that isn't even offered anymore.. and that was used to begin with and I'm sure they will slap a screen on that was from another broken phone and resell it for an unreasonable price.. I just want to talk to someone in corporate that can help me..and get this resolved.. I'm so sorry that I just upgraded my phone and stuck in another contract.. funny how too they didn't add any charges till last month after we upgraded our lines.. because I'd definitely leave Verizon for the lact of support and the rudeness we've received... Please comment if you;ve experienced these same problems... Thank you!

Back in March and a month even before that, my daughter was having problems with her Droid 3 the phone kept shutting off and wouldn't stay on long enough to even try to fix/reset the phone with technical support, In that time they had sent a replacement (actually several refurbished phones that all had problems and needed to be returned) Eventually my daughter decided to keep the last one since she was due for an upgrade, when the last phone was returned a month later we got an email saying the phone was returned damaged and they are charging us $299.. When it left our hands the phone was fine other than it not working correcting (which is why it was being replaced to begin with) There were pictures taken on Verizon's end and it showed a tiny hairline crack on the top glass, also the box was crushed with creases and extra shipping tape added (all together different from when we shipped it) So basically they said it was our word against theirs. Now keep in mind my daughter pays for insurance every month on her phone, she had several problems with the Droid 3 (which isn't even offered anymore) and she is available to get a new phone. So why would she risk having to pay $299 for a phone returned that was a non working refurbished phone when she could get a brand new phone for even cheaper.
Since March we've been calling talking to one operator after another, each time having to go through the whole story of what had happened. The first man we spoke to said he'd talk to his manager and take notes on our comments etc.. and would get back to us in the next day or two.. after two weeks I called again. This lady said she'd look into it.. and do the same, take notes and pass on to her manager, by the 4th call after a month I started asking to talk to the manager, of course we've been told different stories, from they don't allow customers to talk to managers to the managers aren't in the same building where they are and they will have them call back.. In between that first two months we spoke to operators that were so rude and ones that were sympathetic but told "I'm sorry I really feel for your problem but there's nothing I can do.. " So we'd call back again in hopes to get someone that could ACTUALLY HELP. Each time being told we will call you back to let you know we are looking over your case.. To this date.. 4 months plus.. NO ONE PERSON HAS EVER RETURNED A CALL OR CONTACTED US TO FURTHER DISCUSS THIS PROBLEM! and from the last 6 calls made in the pass week.. found that half the people we talked to never even made notes we spoke or even what we spoke about.. we have 5 phone lines and been customers at least 15 years or more.. brought in several friends and family to Verizon and this is how we are treated.. oh wait.. we are just a small nobody and they are a big multi-million dollar company who wants to rip off people who have been nothing but loyal and who don't have a lot of money to pay for mistakes that were out of our conotrol.. Some of the options that they offered my daughter was to finally use her insurance that she pays $10 a month for and they'd take off $199 she can pay $100 for the bad phone and then buy her new Galazy S4 for $200.. or send in the bad phone and get $100 but still pay the $199 plus $200 for a new phone.. we were even told twice that the charge of $299 was going to be taken off the bill only to find that 1-2 days later it was denied. Nothing like getting you all stress relief thinking this is finally over to find out that you're back to square one and no where near getting anything solved or even talking to anyone that can really help or make a decision on this..on top of all this I have a health condition and it has not helped that in any way; I finally spoke with a Jordon Friday and he was so nice and sincere and told me he'd talk to his corporate manager Rick and he'd throw me a text Saturday to let me know things were sent to this manager and well here it is Tuesday and no return reply of any kind... I called again and there was a Jordon in the notes but nothing did he write about talking to his manager or anything else he told me... lie after lie after lie with every customer service person.... Doesn't Verizon train these people?? Is this how a big company is run? Just get anyone off the street to work for you? I'm at the point I'm ready to contact the media to try to get something resolved.. 4 months is entirely too long to be lied to and not have one person get in contact with us to try to solve this especially for a phone that isn't even offered anymore.. and that was used to begin with and I'm sure they will slap a screen on that was from another broken phone and resell it for an unreasonable price.. I just want to talk to someone in corporate that can help me..and get this resolved.. I'm so sorry that I just upgraded my phone and stuck in another contract.. funny how too they didn't add any charges till last month after we upgraded our lines.. because I'd definitely leave Verizon for the lact of support and the rudeness we've received... Please comment if you;ve experienced these same problems... Thank you!

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Sorry to bother you again, but I am really perplexed as to where the information that is collected from the forms is going. Please coould you explain?
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The order doesn't seen to capture the address details and therefore there isn't anyway of prepopulating the address for subsequent orders.
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Many thanks
Lisa

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Once the form has been submitted, a box pops up saying something like "your form is being sent" when I click on OK the box goes and the form doesn't change.
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Where is the loyalty from verizon

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