Where to change notification email template?

Question

Do you know where to change the default template for the system-generated notification e-mails sent to users when they have a new instance in their worklist?

Answer 1

Putting it in the right place is the key.
I was on the wrong track following conf/* even though I found that file there to modify as noted by ruben and Oracle's response to my trouble ticket to them.
Ariel's response on the associated forum linked by Dan was the correct answer.
Getting the engine home dir from the Process Admin console and then just put the file there did it.
Did not have to bounce the engine or WL even though I thought I had to when it did not work when done in conf/*. Did not have to do the -D.
For those interested, Oracle's detail response on the file itself is an interesting read. Ignore the conf/* reference.
"To customize it you have to edit the activityNotification.mail file located in
the conf directory in the ALBPM installation directory (i.e. ~studio/conf or ~enterprise/conf).
Copy this file to the Server Home directory. If it is not copied the customization does not take effect and the default mail is sent.
You can define a dynamic mail content editing this XML file. The ALBPM Server
generates the e-mail notificactions (when enabled) for each process activity using this file.
The text to be sent in the e-mail can be defined:
• by process-activity, or
• by process, or
• a default mail.
The search to find the text is by tag.
First, it looks for the process tag. If found, it searches for the activity tag.
If the activity tag is not found, it searches for the default tag within the
process tag.
If the process tag is not found then it searches for the default mail tag.
The XML is structured to conform to the following tags:
• process id: The id of the process that owns the activity for which you
define the custom email notifications.
• activity id: The id of the activity for which a custom mail needs to be
sent.
• title : In between this tag, provide the title for the email sent in the
specified activity.
• message : In between this tag, enter the message to be sent in the selected
business process activity.
<mail>
<process id='processId'>
<activity id= 'activityId>
<title>
The Instance :INSTANCE_ID/ has reached :ACTIVITY/ ...
</title>
<message>
The Instance is :INSTANCE_LINK"here"/
</message>
</activity>
<activity id='activityId2'>
< /activity>
<Default>
<title>
The Instance :INSTANCE_ID/ has reached :ACTIVITY/ ...
</title>
<message>
Link :INSTANCE_LINK/
</message>
</Default>
</process>
<process id='processId2'>
<process>
</mail>
When a message contains a place holder like:
• :INSTANCELINK/ (a link to the instance), or
• :INSTANCELINK"LINKNAME"/ (a link to the instance with the name of LinkName),
or
• :ACTIVITY/ (name of the activity that has been reached), or
• :VAR/ (where VAR is the id for a process instance variable or the id of an external variable);
these place holders are replaced at runtime by the proper value accordingly to the defined mappings at development time.
If within the message tag you set headers="true"
<message html="true" headers="true">
therefore, in the mail subject you will receive the "ActivityName",
"InstanceId" and "ProcessName".
Note: If for some reason the xml file does not exist, a non modifiable mail is sent and an exception is logged.
The activityNotification.mail file, needs to be overwriten in the runtime environment.
The customization of the activityNotification.mail is per installation, not per process or per application.
There is no know way to customize the activityNotification.mail per application
If you take a look at the content of this file, you will see entries of this format:
<process id="/OU/ProcessName">
This allows creating specific email templates PER PROCESS. This to some extent allows the customization for Application (set of processes).
You can have multiple of "<process id=...> tags in the file."
Edited by: user10859606 on 10-Jun-2009 2:08 PM