Who do contact about a specific Labview Driver (Stanford Research SR785)

Hello,
I'm not sure if this is the right place to go, but how would one find out more about a specific Labview driver if the manufacture doesn't provide support?
In my case, I have a Labview 8 driver for a Stanford Research SRS785. The driver works great except for one thing, and I'm trying to make sure I'm using it correctly. When I contact Stanford Research, they inform me that they cannot provide support as they did not write the driver.
How would I find out where the driver came from, where I can get more information, etc.?
Just for your information, the driver works in every method except for one. If I want to use the "Upload Capture Buffer" (GPIB command is "CGET") it doesn't seem to work and I'm not sure why. No matter how many data points I've captured (In my case, 2 channels at 64,000 points each), when I call the "Upload Capture Buffer" VI, it returns 256,000 values of what appears to be random numbers, but exactly the same for both channels. Sorry for giving too many details.
All other driver functions appear to work just fine, as I've used it for other things.
I'm just wondering, from any LV developers, how you would go about finding the author and asking questions about a driver such as this?
Regards,
Jeff

I'm assuming you are talking about the driver that is available on NI's site? Then the author is someone at NI. At the download page, there is a 'Comments' link. The best forum for discussing drivers is the Instrument Control one. I'm not familiar with the instrument but if you wanted to try a little troubleshooting on your own, you might want to see what the programming manual has to say about the CGET command and what else may need to done prior to getting any valid data. The command being issued by the driver is CGET? channel#,mode and assuming that the channel number and mode are correct, the VI is returning something so it just may be a matter of doing some other inititialization to get valid data. A good way to debug instrument communication is with MAX. There you can experiment with the different commands and queries.
Just to add a little more, Stanford Research may not provide any support for the driver but they should support the instrument and remote programming. If you say you issue the command CGET? 0,0 and get garbage data, they should be able to tell you why. You don't even need to mention LabVIEW. The commands are the same with whatever programming language you use.
Message Edited by Dennis Knutson on 07-07-2006 07:48 AM

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