Who is the Vice President of Customer relations? Do you have a number where he can be reached?

Hi doglady, I will be glad to assist you. Please provide via private message complete description of the problem, model # of unit, phone #, date of purchase and reference #'s related to the issue (i.e,event #, work order).  Thanks, Hailey

Hi Hailey - I am frustrated and disappointed with Sony Customer Service abroad, specifically, in the Philippines. I am unwilling to work with teams abroad after my experience and I have been a customer for over 10 years. I am also writing to the VP of Sony Electronics Sales, Mr. Michael Fasulo, of my poor experience via phone and chat with the Philippines team that did not resolve my isse and let me know that Customer Service is not their top priority, rather that Sony Policies are their number one priority. This attitude and lack of regard for the customer was communicated by both Vnice Employee ID 806407 and her Supervisor of Customer Service, Jessica, Employee ID 18353, both located in the Philippines. Due to Sony's lack of training and poor customer service, after 10 years of being a customer, I will cancel my order. When a Sony member reaches out I will only consider speaking with a US executive of Customer Service as the subject line indicates or will await communication from Mr. Fasulo. Please do not insist to communicate with teams based abroad. Please provide the VP Customer Relations contact email and phone in NY, USA as I will copy him on the correspondence to Mr. Fasulo. I await your reply with the VP of Customer Relations contact information.

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