Why can't I redeem iTunes credit to buy gems in clash of clans?  It keep charging to my credit card.

Why can't I redeem iTunes credit to buy gems in clash of clans?  It keeps charging to my credit card. It happened from my iPad and from IPhone 3G.

You have a balance on your account i.e. you've already redeemed the card onto it ? If you have then it should automatically be used (it's only when gifting that your credit card should be used), you could try contacting iTunes Support and see if they can see why it isn't : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • I can't buy gems on clash of clans it keeps coming up with"your purchase could not be complete "

    I can't buy gems on clash of clans it keeps coming up with"your purchase could not be complete "

    Hi Louis,
    Contact iTunes support:
    https://expresslane.apple.com/Issues.action
    Cheers,
    GB

  • HT4009 Trying to buy gems in 'clash of clans' but keeps coming up go on iTunes support the another message saying can't connect to iTunes why is this and what can I do?

    Trying to buy gems in clash of clans but won't let says can not connect to iTunes I have wifi and can still purchase song in iTunes

    First I will say good luck! I have been trying to have them fix mine for a couple days now and still can't make the purchase I need to in my own game in King's Empire that is actually really messing up my game. While none of the suggestions I have found to fix it have worked and support still hasn't fixed it either, I did read somewhere to set the date on your device ahead by a few years, click out of the date and time, then go back in and set it to auto again so it corrects the time itself. Then restart the device and see if it works. Again it didn't work for my problem, but I saw many who said it did work for them and they were having them same issues as we are. Otherwise, if that doesn't work, it looks like you and I will both be in the same boat and have to wait on support. Again, good luck and hope it resolves soon.

  • I can't buy gem in Clash of Clans

    My account has $ 10 gift card installed. I want to buy gem in Clash of Clans, but it divert to a credit card page to buy progressing. How do I buy with the money in my account without a credit card?

    Note:
    Some In-App Purchases require a Credit Card.
    Mustafa61 wrote:
    ... How do I buy with the money in my account without a credit card?
    More than likely not possible.
    If you like, Contact iTunes Customer Service
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Why I can't buy gems on clash of clans it says contact the support I have 3 credit card that I'm using. 1st with my mom 2nd my gf credit card 3rd my uncles. Anyone knows why can't buy?

    Can anyone please tell me why I can't buy gems on clash of clans I'm using 3 credit card. 1is with my mom second is with my gf and 3rd is with my uncle so please tell me why every time imma click buy gem it's says contact iTunes support?

    I already did and they told me that there they can't do anything about it Bcoz there is an activity on my account. And they gave me a link about terms of buying but dint see my problem there help? :(

  • Why can't I use my ITunes gift card to buy gems on clash of clans

    Why can't I buy gems on clash of clans with my iTunes gift card that I recently bought

    This is incorrect.
    A. ITUNES STORE, MAC APP STORE, APP STORE, AND IBOOKSTORE TERMS OF SALE
    PAYMENTS, TAXES, AND REFUND POLICY
    The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances. If a credit card or your PayPal account is being used for a transaction, Apple may obtain preapproval for an amount up to the amount of the order. Billing occurs at the time of or shortly after your transaction. If you are using 1-Click purchasing or your PayPal account, your order may be authorized and billed in increments during one purchasing session, so it may appear as multiple orders on your statement. If an iTunes Card, iTunes Store Gift Certificate, or Allowance Account is used for a transaction, the amount is deducted at the time of your transaction. When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.

  • TS1702 Why does it tell me to contact iTunes support services when trying to buy "gems on clash of clans app" how can I fix this?

    How can I fix this about contacting iTunes support when trying to buy gems on clash of clans game? How to infix or resolve this issue? Thanks Ryan

    Welcome to the Apple Community.
    Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

  • HT1918 Why I can't buy gems in Clash of Clans?

    Tried to buy gems on clash of clans but apple says "Your Purchase Could Not Bo Complete"
    What should I do... Please help...

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 Why can't I buy gems in clash of clans?

    Can't buy gems in clash of clans. It says to contact apple support. Please help

    http://www.apple.com/emea/support/itunes/contact.html

  • When I want to buy gems for clash of clans it says cannot complete transaction and to contact apple/iTunes support. Can you help me

    When I want to buy gems for clash of clans it says cannot complete transaction and to contact apple/iTunes support. Can you help me

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT4009 Why can't I buy gems in clash of clans? Says unable to make purchase

    Well I went to buy gems in clash of clans? And it says 'unable to complete purchase: please contact iTunes support. I don't know what to do?

    Contact iTunes support at the link below.
    https://ssl.apple.com/emea/support/itunes/contact.html

  • How to buy Gems of clash of clan with itune gift card with singapore apple ID

    i wanna buy Gems of Clash of clan with itune gift card by using SG apple id .. But I can't buy and they said check payment method Info and I can't edit my info .. Coz I'm filling visa card .. but I didn't use that visa card for along time ... So I didn't remember security code.. I click done.. But can't buy with gift card ... Please help me..

    Hello, MirriamMon.  
    Thank you for visiting Apple Support Communities.  
    I understand you are unable to purchase items from the iTunes Store as it  is requiring your old credit card information.  You can try and change your payment method to none and see if it will allow you to make a purchase using your gift car.  However, if there are any outstanding balances, you will be required to enter credit or debit card information before you can make purchases.  
    Change or remove your payment information from your iTunes Store account (Apple ID)
    Why can’t I select None when I edit my Apple ID payment information?
    Cheers, 
    Jason H.  

  • Hi i have a problem when i want to buy gem for clash of clans can u help me plz?

    Hi i have a problem when i want to buy gem for clash of clans can u help me plz?

    What happens when you try to buy them ?
    If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    If it's a different problem ... ?

  • HT1491 how can i buy gem in clash of clans?it give me error like this"the buying is not complited"

    how can i buy gem in clash of clans?it give me error like this"the buying is not complited"

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (on these forums we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 i cant buy gems at clash of clans. why?

    i cant buy gems at clash of clans. why?

    We are fellow users here on these forums, we won't know unless you tell us what happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If it's a different problem ... ?

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