Why can't I use special characters in my password? This isn't 1995 anymore where a lot of people don't have QWERTY keyboards.

Why does your site not allow the use of special characters in passwords? Do you not want your customers to be as secure as possible?
As a network security admin, limiting passwords to prohibit special characters is an extremely poor security practice.
Telling me that my security as a customer is important, then tell me that your own system limits my ability to keep my account as secure as I would like seems quite backwards. I understand the archaic reasoning was that not all devices have a QWERTY keyboard, this logic is flawed and is no longer necessary.

Hi, sorry to hear that you are experiencing these problems, but sometimes a new machine (be it Apple, Dell, whatever) can be defective right out the box - its not unheard of.
If your machine came with defective hardware and is still under warranty (seems to be the case here) then you have nothing to lose taking it back to where you bought it and, if there really is defective hardware present I am sure they'll rectify the problem.
A small note: these problems are not manufacturer-specific - its pointless blaming the manufacturer as I can assure you this happens with ALL brands. Apple supplies quality hardware and software - I know of a user who has had a machine switched on since 1987 without problems

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