Why can't I use the software that Blackberry created?

Next time I sign up for cell phone service I am going to make sure I am with a company that supports the companies that make it's devices.  This company reminds me of Walmart these days.

    ThisGuyIsLeavingYou
We absolutely want to make sure you have the support you need for your device! Let's work together to make things right while staying connected to the best network in wireless. What's going on with your Blackberry Curve? Which model Curve are you using? Please keep us posted so we can get everything resolved for you.
RuthW_VZW
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