Why Can't Verizon Come out to Help Me?

I've had FiOS TV for quite some time. When the technician came he quickly ran to the door when I asked him to help me program my DVD player and told me it was not compatible and not his priority.
Now (almost 3 years later not being able to use my DVD player), I bought a new BLu-Ray and cannot for the life of me figure out how to hook it up.
I AM WILLING TO PAY FOR VERIZON FOR AN APPOINTMENT TO COME OUT AND HOOK IT UP FOR ME and they refuse and continue to say it is not their responsibiity.
I don't have any friends who know how to do it and it's going on 3 years + that I've had to use my laptop to watch a DVD.
Why can't Verizon come out if I pay and hook it up for me????
Solved!
Go to Solution.

Verizon does not install / set up non-Verizon equipment.
If you are willing to pay to have it configured, then try Geek Squad at Best Buy (but don't expect it to be cheap).
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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