Why did my MacBook Air (purchased 4/6/14 at Apple store) have no charge left on battery and did not come with Mavericks (I had to install)?

Could I have been sold an older model? (And yes, it was in its original packaging.) At the time, I was told that it was because I bought a maxxed-out unit, and that those tend to "sit on the shelf" longer than the less expensive units. I'd appreciate any advice.

Welcome to Apple Support Communities
To check if you have got the most recent MacBook Air model, open  > About this Mac > More Info. If you see you have got a Mid 2013 one, you have got the most recent MacBook Air.
Note that you may have purchased a Mac which was manufactured before the Mavericks launch (in October 2013). You can check which OS X version your Mac has got in  > About this Mac; 10.9 is the most recent version, and the latest update for OS X Mavericks is 10.9.2.

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My macbook air did not come with any of the ilife apps? why is this

I bought a Macbook air, but it did not come with any of the ilife apps? why is this

Launch App store from the Dock.
Sign in with your Apple ID and password.
Click the "Purchase" tab at the top.
You should see a line saying "You have 3 Apps to Accept".
Click the "Accept" button on the right.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
You can call AppleCare.
Best.

Why is it that support tells me to "dampen the included cleaning cloth" but my macbook air did not come with one??

I tried to find out to clean my macbook air screen. When I looked at support it said to "dampen the included cleaning cloth," yet my computer box definetly did not come with one??? that *****... can I buy one anywhere or does it need to be a specific kind? Why did mine not come with one????

Contact Apple support to get a replacement:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

I recently got a hand-me-down Macbook (white) 2010 and want to restore to factory settings. The computer did not come with any discs. It is running 10.6.8 and I purchased 10.6.3 recently to upgrade my MacBook Pro. Can I use that to restore the MacBook?

I want to give the hand-me-down to my kids so they will stay off my MacBook Pro I'd like to start fresh with the MacBook, remove all the former owners information, restore it to factory settings, but it did not come with any installation discs, so I don't know what to do. I recently purchased Snow Lepoard for my 2008 MacBook Pro. Can I use that to restore the MacBook? Also, the former owner purchased Microsoft Office (ugh) with the computer but again, no installation discs. How do I keep that when I restore?
Any help would be appreciated.
Thanks!

I purchased a mini to HDMI cable and tried to connect to the TV but the TV is not recognizing the computer. I attempted to set sound and display settings under the "my Preferences" utility with no success. Again, I'm not sure if I need to upgrade my OS software Any Suggestions?

I just purchased a camera packaged with Adobe photoshop Elements 11. I have a mac book air- which does not have a cd drive. The package did not come with a code or anything that would provide me with another way to install photoshop that came with my came

I just purchased a camera packaged with Adobe photoshop Elements 11. I have a mac book air- which does not have a cd drive. The package did not come with a code or anything that would provide me with another way to install photoshop that came with my camera. Is there any other way i can install this on my camera without using the provided cd or buying the software again?

That doesn't help the user with the serial code though.
There has to be some kind of code somewhere within the package. The disk itself does not contain one. You can look here for help with finding your serial number:
Find your serial number quickly

HT1338 My Macbook Pro did not come with apps like iMovie or GarageBand...why?

I just purchased the Macbook Pro after it had recently been updated in-store with OS X Lion, and today I also upgraded it to Mountain Lion. However, my macbook did not come with iLife, iMovie, or GarageBand. How do I go about fixing this? I don;t want to pay for them online via the app store, because they are supposed to come with the laptop.

iLife is no longer offered with the upgrade OS, a inconvenience for many.
iLife was never offered with an OS update. It comes with the purchase of the Mac.
If the Mac was updated by someone in the store to Lion, that means it was old enough that it came with probably Snow Leopard. There should be a set of grey DVDs that came with the Mac. The iLife applications were on one of the DVDs.

Why my MacBook Pro 15.4" did not come with a Unibody LCD Screen Glass Cover

Why my Apple MacBook Pro 15.4" did not come with a Unibody LCD Screen Glass Cover? The black glossy bezel around the screen.
Can somone please help me?

Did you get the anti-glare version? Or a really old MacBook Pro?

Purchased desktop Feb 2012 and did not come with iDHow do you burn a DVD of your finished pIed video from iMovie edit project?

Purchased desktop Feb. 2012; it did not come with iDVD. How do you burn a DVD from your finished product in iMovie edit project?

See Why is there no iDVD on my new Mac? and How to create a video-DVD? (Macs without iDVD)

My brand new macbook did not come with iweb

I got a brand new macbook in september 08 and it did not come with iweb or garage band, but it did come with all the other iLife applications. I thought all new computers came with those apps. why didnt mine?

Welcome to the Apple Discussions. This is the restore file being referenced:
Click to view full size
OT

Hello. I just bought a refurbished macbook pro and it did not come with any disks. Do I have to make my own bootable backup disk?

Hello. I just bought a refurbished macbook pro and it did not come with any disks. Do I have to make my own bootable backup disk?

Welcome to the Apple Support Communities
Open  > About this Mac > More Info. Macs with OS X Mountain Lion or Lion don't have discs, so you have to reinstall Mac OS X through Internet Recovery

MacBook Pro did not come with reinstall DVD

Just purchased a new Macbook Pro today from the Apple store. I was shocked to see it didn't come with install dvds and was wondering if this is the case or it was a mistake. Thank you for your time.
- Doug

No more disks with new Mac's, you get a Lion Recovery Partition on the drive you can hold Command R and boot into to use Disk Utility and download a fresh Lion from Apple servers provided you have a Apple ID
There is supposedly Internet Recovery in the firmware in case you switch the drive or need a total drive reformat to rebuild the GPT, but I haven't seen it work for anyone yet.
god forbid if you have anything less than 15 Mb/s download, even 20 Mb/s is slow downloading Lion on my connection, I think Apple moved to fast with this, they should drop the price of the $69 Lion USB and include it with every new Mac at purchase, not everyone has high speed or it's reliable and stable for Lion to install remotely.
Read more here
https://support.apple.com/kb/HT4718
https://support.apple.com/kb/dl1433
https://discussions.apple.com/message/16276201#16276201

Since my MacBook Pro did not come with an iDVD

Since my MacBook Pro did not come with an iDVD and my old mac has an old iDVD, if I get an iLife 09 or 11 will I be able to install the iDVDs from these programs or are the iDVDs just an upgrade? Thank you.
Richard DeAngelis

Why is there no iDVD on my new Mac? How do I get it and how do I install it?
https://discussions.apple.com/docs/DOC-3673

Recently purchased iPod Touch did not come with current firmware

I have just received my 32GB iPod touch from china but it did not come with the 3.0 update.
Why do I have to pay for an update that was released over a month before I bought the iPod from Apple?
Also, iTunes will not stop bothering me about updating to 3.0. Every time I open iTunes, a popup dialog come up asking me if I want to update the iPod Touch to 3.0.
I would love to update but I refuse to pay for an update that's over a month old.

Well, 3.0 really isn't an update as much as it is a new accessory for your Touch. It may seem like it should be an update, but it introduces many new features. If all it did was fix some errors it would be an update, but this is an entirely new release, hence the $10 charge. Trust me, you're not alone in expecting a new Touch to come with 3.0, but the reality is that this is how Apple's done this in the past (when 2.0 came out, the 1st generation Touches did not come with it -- only the 2nd generation ones did). iPhone users get 3.0 for free, but in reality that is a perk that Apple gives them for paying a monthly access fee. My guess is that 3.x won't come with a brand new Touch until the next generation is introduced.
As far as the incessant "do you wanna buy 3.0" message, that may eventually go away if you decline it enough times.

TS3495 My recent blu ray purchase did not come with a digital copy disc as others have in the past, and no place in the case for one to be either, just came with instructions, so now what?

My new blu ray disc did not come with a seperate digital download dis, now was there even a place for one inside the case, it came with instructions of how to install I tunes, then magically I would be prompted to enter the promo code and have it, no such luck, so now what?

Have you actually followed the instructions?
Did you enter the promo code?
If you did, were there any error messages?

How does apple want me to create a DVD to play on my DVD player from iMovie? iDVD did not come with my iMac.

I have created several home movies in imovie and am now ready to burn them to DVDs that family members can play on their DVD players. How am I supposed to do this? iDVD did not come with my imac. How does apple want us to do this? Thanks.

Why is there no iDVD on my new Mac? How do I get it, and how do I install it?
Apple insists that the entire world has access to fast broadband (and are prepared to pay for the considerable bandwidth usage) and wants to distribute home movies to friends and relatives via download (iCloud, YouTube, Facebook, whatever) rather than mailing them a DVD. The fact that in reality not all users do, has so far had no effect on this policy. Some purchasers of new iMacs have reported that if you scream and shout loudly enough down the phone to Apple, they may send you a free copy of iDVD. Stating that they would return their brand new Mac unless they received a copy of iDVD worked for some, but that is now said to have been withdrawn by Apple.
Also, you can complain bitterly via Apple’s Feedback link, perhaps suggesting that Apple could have provided a choice between burning DVDs and distributing home movies by other means. You may feel that Apple should not dictate how you destribute family videos or photos to distant relatives and friends, and should not assume that every user is prepared to pay for the excessive bandwidth usage charged by ISPs for huge downloads from the App Store:
http://www.apple.com/feedback/
Whilst Macs with a Superdrive continue to be able to burn video DVDs, the software for so doing, iDVD, is no longer included in the iLife bundle that comes with OS 10.7 Lion (which also omitted iWeb) or that comes with OS 10.8 Mountain Lion. And it is no longer included in the iLife 11 from the online Apple Store: http://www.apple.com/ilife/. As there is no satisfactory substitute for iDVD Your only solution is to look on Amazon or eBay and try to get an older version that includes iDVD 7, i.e. iLife version 9 onwards. You should also do this if you plan to buy a new Mac anytime soon, as stocks of iLife that include iDVD will not be available for ever.
However, the vastly more expensive FCPX can burn a DVD without iDVD or DVD Studio Pro involvement, but lack the themes etc of iDVD. Also, of course, there is Roxio Toast, which is the best software for burning anything but again does not offer the flexibility of iDVD.
It is worth noting that the version of iDVD 7 included with iLife 11 only includes themes from iDVD 5-7. If you want all the older themes you should buy iLife 9, which has the same version of iDVD 7 but with all the themes, and none of the iDVD 7 updaters available from Apple Downloads contain them.
Currently the only certain way to get all themes is to start with the iLife 09 disc:
https://discussions.apple.com/servlet/JiveServlet/downloadImage/2-21006826-20751 4/Installer001.jpg
This shows the iDVD contents in the iLife 09 disc via Pacifist:
https://discussions.apple.com/servlet/JiveServlet/downloadImage/2-21006826-20748 0/Pacifist001.jpg
You then can upgrade from iDVD 7.0.3 to iDVD 7.1.2 via the updaters at the Apple Downloads webpage.
But even though you can still buy iLife 9 or 11 that includes iDVD 7 from Amazon, Apple now make it difficult to install:
When you try to install iDVD you may see a notice come up on the screen stating that the 'Authorisation Licence' had expired on 25 March 2012, because Apple have withdrawn the license to it can no longer be used.
In other words Apple are now so adamant that we don’t use iDVD that they have tried to make it impossible to install.
If you get an invalid certificate message just set your Mac's clock to sometime before early 2011 and run the installer. After installing iDVD reset the time back to the correct time on your Mac.
You may be to use able to use the installer even without setting back the date. Just click on the Continue button and it should work as expected, but for some it will not continue unless the date is set back.
Additional comments:
Apple has clearly indicated in the newest iMacs, Mac mini and Retina Display MacBook Pro that it plans to phase out optical disc drives as soon as possible across the board, providing an external USB drive as an option for users who need one but which is not universally compatible with all Macs.
Users increasingly have fewer opportunities to use optical drives, as the bulk of third party software is now available as a digital download either directly from the vendor or through Apple's App Store. but not all. Apple also sees digital distribution as the future of music and movies, as exemplified in Apple TV, which has never included an optical drive.
The company has never supported any new HD optical disc formats on its products, including Microsoft's ill fated HD-DVD or Sony's Blu-ray format, despite initially being involved in the Blu-ray standardization process. Instead, Apple has put its resources behind developing increasingly higher definition audio and video formats that it can distribute electronically through its own iTunes Store.
And if you think Microsoft are any better, their latest Windows 8 operating system will not play DVDs, or burn them, unless customers buy an extra upgrade, the company has announced: http://www.gizmag.com/windows-8-no-dvd-playback/22443/
In other words, computer manufacturers have declared optical media as dead, long before consumers are ready to stop using them, which is fine as long as they offered us a choice, but they won’t even do that. Flexibility and intuitive use of a computer seems to be a thing of the past.
The latest anorexic iMacs do not even include a CD drive (or Firewire)! Proof positive that Apple virtually prohibit the use of optical media - although the newly announced Mac Minis do include a Superdrive.
Yet, they still include iMovie! Heaven alone knows or understands what you are supposed to do with your newly edited masterpiece - except make a low quality version for YouTube?

Why did my MacBook Air (purchased 4/6/14 at Apple store) have no charge left on battery and did not come with Mavericks (I had to install)?

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