Why does 8X always switch to "Roaming service"?

Hello, I've had my HTC 8X for about a month now, since it came out, and I've noticed something kind of strange. For some reason, under the Cellular menu in the settings, it sometimes says my active network is "Roaming service" instead of Verizon Wireless. It happens pretty often, completely randomly. When I'm it's connected to the Roaming service, my data speeds seem to be slower, and I can't receive picture messages. Nothing else seems to be affected though. I can still send/receive calls and texts, and I still have access to a 3G data network. But why doesn't it stay on Verizon? It wouldn't really bother me much, but when I'm connected to Verizon it seems to be much faster.
I know it's not my coverage, because I haven't had this problem on my previous HTC Trophy, and when I'm connected to Verizon, I have more bars than on Roaming service. Also, I don't live in an LTE covered area, so when on Verizon and Roaming, I'm always on 3G.
And if I'm correct, Verizon and Sprint have a roaming agreement, so when I'm roaming, it's free and on Sprint's network.... just want to make sure I'm not being charged for this at all...
So anyways, how can I fix this? I'd prefer to not have to do a factory reset.... Thanks for any replies!

Hello cody503,
Thank you for sharing your wireless question with the community. We understand how important it is to have consistent and reliable wireless service! After all, that’s why you chose us as your wireless provider! I would like the opportunity to clarify this for you! As we all know, Verizon Wireless have the largest coverage in the country but there are some areas that our customers roam off another carrier at. When roaming, you may see the verbiage that you spoke of in your post. Since your Verizon Wireless phone is designed to pick up our network over others, you will experience a HUGE difference in network performance. I would like to confirm that the area that you were in is indeed an extended area. May I ask what city, state, and zip code were you in when you got the “roaming service” notice? Can I assume that you device doesn’t have any liquid or physical damage? Once you provide me with this information then I can check the area and get back to you. I’m looking forward to your next reply.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport

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