Why does a pdf document created in Adobe XI give my used an error message that should only occur with Adobe 8 and 9?

why would my customer reading my pdf file get this message: 'Licensing for this product has stopped'?
The message goes on to say, 'you cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.'
As recommended, I downloaded the 'License Recovery' program only to find that the program only works with Adobe 8 and 9.

Hi sivey@pdx,
Can you please let us know the following:
- Operating System installed;
- Name and version of the Adobe Product (Adobe Reader or Adobe Acrobat);
- Screenshot of the error message.

Similar Messages

  • Why does a PDF file created in Pages, attached to e-mail, not get sent?

    Why does a PDF file created in Pages, attached to e-mail, not get sent?  I even blank copied myself and nothing seems to have been sent.  Could it bee the size of the PDF file?

    They send for me, my test document was 3.8 MB.

  • How do you fix error message "There is a problem with Adobe Acrobat/Reader. (6:6)

    How does one fix error message "There is a problem with Adobe Acrobat/Reader.
    If it is running, please exit and try again. (6:6)

    http://www.essexinfo.net/queens-road-residents-association/assets/documents/village-voices is one example but a whole lot of the material which has been uploaded as pdf files over the last four years is now unviewable - if you click on the link you just get a black page.  The main site url is http://www.essexinfo.net and our site is the Queens Road Residents Association.  I have just gone through every link on the site and a number of links when clicked on will not bring up the material.  I tried going into Adobe 10 on my computer and disenabling protected mode as was suggested on your forum and at first when I went back into the essex info site it seemed to have worked when I clicked on a link that had only produced a black page.  However when I went back to test all the other links I found that the problem was still re-occuring.  This is really weird as the site and my connections to it which I sometimes make by directly accessing the site and sometime via a link from our QRRA blog have always worked perfectly with no problems up to now.  I downloaded adobe 10.1 on 8 March 2011.
    I contacted essexinfo separately but they said everything seemed to be OK at their end working from within the system.
    If you can help I would appreciate it.
    Pat

  • Error message: there is a problem with adobe acrobat reader. if it is running  please exit and try a

    error message: there is a problem with adobe acrobat reader. if it is running  please exit and try again (0:104) How can I fix this?

    Hi Claudio,  Thanks for your assistance.  I'm still confused.  When I click on this site it tells me: To view this FTP site in Windows Explorer, CLICK PAGE, and then click Open FTP Site in Windows Explorer.  I do not see "Page" on this list.  There is a "pace"... though.

  • When i try downloading adobe pro i am getting an error message that is saying: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

    when i try downloading adobe pro i am getting an error message that is saying: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

    Hi Kashmore,
    Seems like the downloaded file was corrupt that could be because of either network restriction or the anti virus might have blocked it. My suggestion would be to try and download the product either by turning off the Antivirus or try a different network.
    Cheers,
    Kartikay Sharma

  • I have Adobe Photoshop Elements 5.0 and am trying to upgrade to 13 - getting error message that "file archive part" of Adobe 13 is missing. When I try to download installers for older products it only goes back to v7, not v5 what to do next?

    I have Adobe Photoshop Elements 5.0 and am trying to upgrade to 13 - getting error message that "file archive part" of Adobe 13 is missing. When I try to download installers for older products it only goes back to v7, not v5 what to do next?

    TDFields you will want to ensure the 7z and exe file are in the same folder/directory.  You can find more details at Find a download link on Adobe.com.

  • Reader X problem.  I get following error message:There is a problem with Adobe acrobat Reader If it

    I am recieving this message:
    There is a problem with Adobe acrobat Reader, if it is running, please exit and try again (103:103).
    I used to be able to open pdf files directly in Explorer now I just get a blank screen and Done.  Can anyone help me please?

    http://www.essexinfo.net/queens-road-residents-association/assets/documents/village-voices is one example but a whole lot of the material which has been uploaded as pdf files over the last four years is now unviewable - if you click on the link you just get a black page.  The main site url is http://www.essexinfo.net and our site is the Queens Road Residents Association.  I have just gone through every link on the site and a number of links when clicked on will not bring up the material.  I tried going into Adobe 10 on my computer and disenabling protected mode as was suggested on your forum and at first when I went back into the essex info site it seemed to have worked when I clicked on a link that had only produced a black page.  However when I went back to test all the other links I found that the problem was still re-occuring.  This is really weird as the site and my connections to it which I sometimes make by directly accessing the site and sometime via a link from our QRRA blog have always worked perfectly with no problems up to now.  I downloaded adobe 10.1 on 8 March 2011.
    I contacted essexinfo separately but they said everything seemed to be OK at their end working from within the system.
    If you can help I would appreciate it.
    Pat

  • I just updated Adobe but I continue to get the message that I need to update Adobe in order to open the PDF

    I just updated to the latest version of Adobe but I still unable to open the PDF

    When you open the PDF document in Adobe Reader for iOS, do you see a message like this?
    (Tap/click the image above to enlarge)
    Your PDF document is a special type of form called a "dynamic XFA form".
    Currently, Adobe Reader mobile products (Reader for iOS, Android, Windows Phone) do not support static or dynamic XFA forms created with Adobe LiveCycle Designer.
    The message "Please wait..." is displayed when a dynamic content is not supported by a PDF viewer.
    The following blog post by Jeff Stanier (Adobe LiveCycle Designer Product Manager) explains the reason why XFA forms are not supported on mobile.
    Adobe Reader Mobile and XFA forms from LiveCycle Designer
    You can use the desktop version of Adobe Reader on a Windows or Mac computer to fill out XFA forms.
    Sorry for the inconvenience.

  • I was doing an update and recieved an error message that Itunes did not reinstall properly and now I cannot open iTunes on my computer

    I was doing an update to my iTunes and it did not reinstall properly.  Now I cannot open iTunes at all on my laptop.  What are the fixes?

    You need to follow the instructions of tt2 in https://discussions.apple.com/thread/5822086

  • Can't access adobe from my smart phone to use my form created in formscentral I receive an error message that says "unsupported browser". There is a link to download a supported browser but the link directs me to another page that says "browser no

    When I try to access adobe from my smart phone to use my form created in formscentral I receive an error message that says "unsupported browser". There is a link to download a supported browser but the link directs me to another page that says "browser not supported at this time". This happened to me while using my IPhone 5, a friend that uses an IPhone 6, and another friend that uses a Samsung Galaxy S5. I just need for my employees to be able to access, complete and submit work orders created in formscentral from their phones. I would like to use the data collection feature in formscentral but at this point any suggestions on how to accomplish this are welcomed. Thank you

    Further info - I changed my security settings to allow apps from anywhere, and again tried to install.  I again got an error message
    that the update failed to install, and to contact Customer Support.

  • Trying to download from audible.co.uk but get error message that iTunes is incorrectly loaded and i should reinstall - error message 1007.  I have no idea how to do this or why i get the message as iTunes works perfectly well.

    I am not that computer literate.  I want to know why i can't get my audible books onto my iTunes.  I get an error message that says iTunes was inccorectly loaded and i should reload it.  Not only do I not know how to do this but i don't think it needs to be done.  I have used itunes for other things and it is working perfectly OK.  I get an error message 1007

    caek1 wrote:
    Hi,
    I'm trying to change email address on my Apple ID since the email registered for the account has been hacked and I can't access it anymore. The email I want to change to is connected to another Apple ID I created about 4 years ago, though I successfully changed the email on that account as well. So the email I would like to use for my main Apple ID shouldn't be "locked" anymore.
    Though, when trying to change the email on my Apple ID I get an error message (in Swedish, so this is a direct translate from google): "This e-mail address is your email address for notification. It can not be used as the Apple ID or primary email. Choose a different address."
    I'm not really sure what this means or how I can fix this.
    It means exactly what it says... The email Address is in Use. You cannot re-use it.
    Apple ID Support  >  http://www.apple.com/support/appleid/

  • Why does my PDF come out rotated when I haven't selected that?

    Why does my PDF come out rotated when I haven't selected that?

    What you are trying to do is a process that we call “refrying a PDF file,” a process that we at Adobe most strongly discourage. There are facilities within Acrobat itself that allow you to remove objects and crop pages without having to ruin the PDF by creating PostScript and then distilling that back into PDF, a potentially very lossy process. You lose all color management, all live transparency, and could have font problems in the resultant PDF file.
    The Adobe PDF PostScript Printer Driver Instance is parameterized by joboptions set in its properties. These properties have a parameter for page rotation. If the options specify automatic page rotation, you may be getting these unexpected results on the basis of Distiller's analysis of each page and trying to second guess the orientation. You should also be aware that the PostScript generated by Acrobat (and Reader) is optimized for printing on a PostScript device, not for generation of PDF by distillation.
              - Dov

  • Why does Acrobat Pdf converter file slow down my 2003, Windows  Word Program.  I only experience this problem when i convert a pdf file to a doc file.

    Why does Acrobat Pdf converter file slow down my 2003, Windows  Word Program.  I only experience this problem when i convert a pdf file to a doc file.

    Hi Bill -- thanks for your reply!
    When I check the Document Properties on Acrobat I can see that the fonts used in the document (Cambria, Times and Windings) are listed as "Embedded Subset" in the Fonts panel. The machine it was created on did use an earlier version of OS X and an old version of Word, but it seems to have the proper fonts...
    -nick

  • Occasional letters missing in pdf document created in Acrobat XI Pro

    I have been working on a pdf document created from Indesign By Acrobat XI Pro that will be for online download. The first version was fine. Links had to be added and some of the text coloured. After edits occasional letters have gone missing throughout the document. Why on earth is this happening? I now have to go through the entire document with a fine toothcomb before submitting it to my client again. It doesn't make me look good!
    Any ideas?
    Salli G.

    I suspect that you somehow deleted the embedding of the fonts. Check the document properties and be sure all fonts are embedded.

  • Im trying to convert a PDF into an excel document and I keep getting an error message that reads "An error has occurred while trying to access the service". WHat am I doing wrong?

    Im trying to convert a PDF into an excel document and I keep getting an error message that reads "An error has occurred while trying to access the service". WHat am I doing wrong?

    it seems my subscription had expired so I signed up again.. It was still having trouble so I repeated the sign up process again.. Then it worked perfectly.. Unfortunately, I think I just subscribed twice and need to cancel one of them. Ugh. Such a pain when I'm trying to get this project completed. I'll be canceling at least one of the subscriptions in the morning. Adobe is not my favorite company right now. None of this was intuitive. And trying to get help was an absolute waste of an hour.
    Regards,
    Nathaniel
    [removed by moderator]

Maybe you are looking for

  • Client comparision which are in two different systems

    hi here there is a different issue this time .... we have two different clients (100 & 800) in two different  ecc servers. in both of these servers in 100 of system-1 and 800 of system-2 ,,, implementation is done. so now the problem is we have to co

  • Archive Link and external URL Link

    Hi, we use Archive Link, NO own documents (like CV01N,..). We want to define different document types (oac2) and link them to via url to an external webserver, the user should see the doc in the normal attachment list. Doc Typ    url DOC1        http

  • Oracle does not start automaticly after reboot

    I've installed O 9i on win2ksrv after installing DB2. Then I create a database and this db starts successfully. After reboot the database is shutdown and can only starts manually by sysdba.

  • Aperature Metadata does not show custom white balance. It just shows auto wb when custom

    I have Aperature 3 latest update.  I have noticed that the Metadata tab under White Balance does not indicate that i used a custom white balance.  It simply states "Auto White Balance".  Is this something Apple can correct?  Am i missing a way to ind

  • WHERE is the promised flashplayer 10??????

    And belle come at last and eeeeeeeeeeven not flash player 10, because nokia promised flash player 10 some time ago......... you know... no more problems with flv , flash videos and best resolution and acceleration because y have mi hdmi ouput for wat