Why does Creative Cloud Desktop block when updating fails?

Actually, this is a feature request: Don't block Creative Cloud Desktop's other functions (App Download/Install, File Synchronization) just because there is an update.
5 out 10 times updating fails at our facility, forcing us to reinstall the Creative Cloud App from a fresh download.
All this time files are not synched, apps are not updated. This applies to both Mac and Windows versions.
This is the tinyiest app of the Suite and it produces the most frustrations here – while the bigger applications (with installations in the GBs) run smoothly.

That's what I get on a regular basis:  Creative Cloud Desktop could not be updated.(Error code: 2) Contact support  I will then download the latest Creative Cloud Desktop full install and install it manually. For every machine. Every now and then.
But more important: You now have several Cloud File Sync services on your desktop (Dropbox, Onedrive, Google Drive etc.) and they manage to update themselves automagically – or not. They won't stop functioning, only because they could not get a specific mini-bugfix.

Similar Messages

  • Why does Creative Cloud Desktop App invite me to Install a program that I already own?

    I am a recent subscriber to the Creative Cloud Photographers Program, which includes three programs: Photoshop, Bridge, and Lightroom.  When I launch the CC Desktop app, the "Installed Apps" section lists three programs:  Photoshop CC, Photoshop CC (2014), and Bridge.  Lightroom appears under "Find New Apps" with a button that says "Install."  But Lightroom is already installed!  Why doesn't the CC desktop app list Lightroom under "Installed Apps" and why doesn't the button say "update?"  I am hesitant to press "Install" unless I am assured that it is safe to do so.
    Details: Windows 7 64-bit Home Premium
    Creative Cloud Desktop app Version 1.7.1.418
    Lightroom is 5.5

    @John T Smith
    Thanks for your reply, but unfortunately the URL you gave is a non-functional web page.  The chat button on Adobe's Contact Customer Care page is also non-functional.  I get the feeling Adobe doesn't want to chat, or maybe they went home for the weekend, so I came to the forum.

  • Why does Creative Cloud tell me continuously that I'm signed out?

    Why does Creative Cloud continuously tell me that I'm signed out?

    Hi fionadesign,
    Please refer to the following thread where this issue stands resolved:
    "You've been signed out" error every time I try to sign into Creative Cloud desktop application.
    Regards,
    Sheena

  • Why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

    why does creative cloud is still asking serial number after i purchase and it wouldn't let me use it anymore because my trial is over need help NOW PLZ

    Hi There,
    Kindly try the following steps:
    Sign out and sign in to Creative Cloud app: Sign out, Sign in | Creative Cloud Desktop app
    Sign in, activation, or connection errors | CS5.5 and later
    Thanks.
    Atul Saini

  • Why does the iPod duplicate songs when updating my playlists?

    Why does the iPod duplicate songs when updating my playlists? Also, you cannot use the "show duplicate songs" feature on the iPod - I suppose that is because it is not supposed to duplicate songs on the iPod. But, if that is the case - why does it do it?

    Try resetting your iPod, press and hold the power and the home buttons together approximately 15 seconds until the Apple logo appears. If that does not work try going into Settings>General>Reset>Reset All Settings. If that does not work try connecting to you iTunes library via the cable and un-sync the library from your iPod then sync the library.  For the next 2 options backup your iPod first, then do a Restore iPod from backup, if that doesn't work... As a last resort Restore your iPod as New. I too had the red circle and square after updating to 7.0.4 the last resort fixed mine, others have reported doing all the above, all have had reports of fixing the problem and not fixing it. Give it a try, hopefully one of these works, Good luck.

  • Why does Creative Cloud Setup stop working when I re-install the program?

    I have Photoshop CC and Lightroom CC trough Creative Cloud. But then Creative Cloud stopped working -and now I need help to get CC  running again.
    I have read the troubleshootingpages and this is what I have done so far:
    I uninstalled Creative Cloud
    Restarted the PC
    Downloaded and run CreativeCloudSet-Up.exe
    After about 5 minutes of downoading and installing:
    Creative Cloud Setup has stopped working.
    Problemsignatur:
      Navn på problemhendelse: APPCRASH
      Programnavn: CreativeCloudSet-Up (5).exe
      Programversjon: 2.9.1.474
      Tidsstempel for program: 54e11f94
      Navn på feilmodul: AdobePIM.dll
      Feilmodulversjon: 2.9.1.474
      Tidsstempel for feilmodul: 54e11f95
      Unntakskode: c0000005
      Unntaksforskyvning: 00010e25
      OS-versjon: 6.1.7601.2.1.0.768.3
      ID for nasjonal innstilling: 1044
      Tilleggsinformasjon 1: 0a9e
      Tilleggsinformasjon 2: 0a9e372d3b4ad19135b953a78882e789
      Tilleggsinformasjon 3: 0a9e
      Tilleggsinformasjon 4: 0a9e372d3b4ad19135b953a78882e789
    I have done this 5 times and NOTHING HELPS.
    ANY CLUE WHAT TO DO??

    Bjørnarj6963233 I would recommend utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application.  Also which operating system are you using?

  • Problem with Creative Cloud Desktop app since update to Windows 8.1

    Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
    Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show.  I've included a screenshot of the problem.
    I have tried uninstalling and reinstalling the desktop app, but this has not worked.  Any ideas?

    I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
    My system build:
    CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
                   3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
    Motherboard:   ASRock Z77 Extreme6
    Chipset:       Intel Z77 (Panther Point DH)
    Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
                   - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
    Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
                   Intel HD Graphics 4000, 2112 MB
    Graphics:      GIGABYTE GeForce GTX 660 Ti
                   NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
    Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
    Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
    Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
    Sound:         NVIDIA GK104 - High Definition Audio Controller
    OS:            Microsoft Windows 8.1  (x64) Build 9600

  • Creative Cloud Desktop not showing updates available.

    Several students in my design class are running into problems where their Creative Cloud Desktop is not showing that there are updates to their applications. I was discussing some new features released for CC 2014 last week at Adobe Max, and would require them to be running the 2014.2.x.x (or .1) versions of several applications. I verified that each student, for example, is still running Photoshop 2014.0.x. and I have .2.0.
    On one students machine I had them uninstall and reinstall the Creative Cloud Desktop application – the new installer was downloaded from Adobe, so it should be the latest update.
    Lastly, I had them remove the .db file from the OOBE folder in their Users director, to see if it would force a refresh – no effect.
    I can't verify that this is consistent across all machines, but I think nearly all of them had started by installing the trial of CC2014 - and then subscribed (on my recommendation) in order to have the appropriate software for the course. I'd hate for them to all have to uninstall and reinstall from scratch...
    Thoughts?
    Stephen

    Hi,
    Try this :
    _Close CC desktop .
    _ delete "AAMUpdaterInventory " et "AAMUpdater" (if present ) in :
    MAC :
    /Users/[User Name]/Library/Applicaiton Support /Adobe
    MAC HD//Bibliotheque/Application Support /Adobe
    WIn :
    C:\Users\[user name]\AppData\Local\Adobe
    C:\Program Files (x86)\Common Files\Adobe
    Launch CC desktop .
    Try also to search for updates from applications help menu.
    Good luck .

  • Creative cloud desktop won't update

    My creative cloud won't update. won't let me log out or anything else. Keep getting an error code 2 message? What do I do?

    Hi Kent,
    Kindly try the below mentioned solutions to get latest version of Creative Cloud.
    Remove Creative Cloud app using  https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Re-install Creative Cloud app: Creative Cloud Help | Download, install, update, or uninstall apps
    Thanks,
    Atul Saini

  • Why does Creative Cloud continue to ask me to update CC apps, when, they've been replaced by CC 2014 apps?

    This is silly. I don't understand why, when I installed the 2014 apps, that it didn't overwrite the CC apps. Why does it keep the CC apps? And, why does it continue to tell me to update them? I've actually uninstalled all three of them.
    Thanks.

    Repeated updates http://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc.html

  • Why does Creative Cloud keep offering me previously installed updates?

    I respond to prompts to update my Creative Cloud client and Photoshop CC whenever I receive a notification that an update is available. (Mac OSX 10.9.2)
    However, over the next few weeks I will receive further notifications for what appears to be be the same update, even though I have already installed it two or three times before.
    Are these really further updates (sometimes every few days) or am I getting the same reminder multiple times?
    How can I fix this please?

    Hi,
    Please try to update the CC desktop to the latest version form the URL mentioned below and then try.
    Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
    Thanks,
    Vikrantt Singh

  • Cannot download PS CC. Why does Creative Cloud apps tab show as blank when trying to download PS?

    I have a brand new Mac OS X Version 10.9.2
    I am trying to download a trial of Photoshop but the download never starts. The Cloud app pops up on the top right of my screen but the apps tab just shows a rotating circle. I was able to download Lightroom with no problem but Photoshop won't download. Any idea what I can do?

    Hi Ashtinafayelou,
    Please follow the below steps
    Close the Creative Cloud application if it's running.
        Navigate to the below location
        /User/<username>/Library/Application Support/Adobe/OOBE folder
        Rename the opm.db file to opm_old.db
        Launch Creative Cloud and check if the issue persists.
    Thank you for posting on Adobe Forums.

  • Why does Creative cloud cost 33% more in the UK than in USA?

    Creative cloud cost $49.99 per month in the US - which is the equivalent of £31
    In the UK Creative cloud cost £46.88 which is the equivalent of $73
    Sorry why are we charged so much more?
    It's the same service?
    Why?
    Looks like a rip off to me.

    Why does the starting price of a MacBook Air differ between the US and the UK. In the US, the price starts at $999, while in the UK it starts at £849 (or $1329.11) That is a 30%+ price difference.
    This is standard for most products and services that originate in the US. First, you have the added UK VAT which is not applicable in the US. Secondly, companies build in a larger margin for their products and services when currency exchange rates need to be factored in. Finally, they also add additional margins to cover the US corporate tax for repatriated income from sales overseas, a tax which is the highest in the industrialised world at over 45% on the net profit.
    So, all these factors make the price in the UK EQUAL to the price in the US in accounting and administrative terms.
    Three things need to change to balance the equation from an end user perspective.
    1. VAT must be eliminated. (This is an EU and UK HMR change...thus highly unlikely).
    2. You will need to be able to choose the currency. (This is something that Adobe can configure to allow the end user to elect what currency they wish to use to make the payment. If you have a UK credit card and elect to pay in US dollars, you will carry the burden of the exchange rate, not Adobe. Having said that, it all depends on how the cost centres of Adobe are set up for accepting multiple currency payments on a per-country basis. I am assuming they do not accept multiple currencies in different jurisdictions and as such, this would require a complete reorganisation of their accounting practices, which may impact their tax obligations, but certainly will impact their financial operations in general, so I believe this will be highly unlikely to change).
    3. The US corporate tax code needs to be simplified and modernised so as it is not a penalty on corporations for earning money abroad. With the current state of stagnation and a Democrat in the White house and a Democrat majority in the Senate, a snowflake in hell has a better chance than any movement on tax reform. The Democrat principles state that corporations are bad, evil and must be subjugated to draconian controls and taxes.

  • Why does Creative cloud keeps signing me out?

    On my desktop Windows 8 Creative cloud keeps singing me out every time I log in, but I have no problem on my laptop Windows 8. What is up with that? I have red some other forums some other solutions ... well I have no OOBE folder to delete opm.db and yes all hidden files are viable and searchable. This was fine a week ago, I uninstalled and re-installed creative cloud that did not work. My yearly subscription has just renewed maybe that has something to do with it? The programs see to be working fine. I can live without Creative cloud update manually but I would like to you it. 

    Did you try the instructions at these two links?
    Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
    -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  • Why wont creative cloud work after being updated?

    i updated aplication manager now when i go to use creative cloud it just comes up as a blank white screen as the home page why?

    Deselect in iTunes, sync. When finished, select tones and sync again.

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