Why even use this web page for anything?

THIS FORM IS FOR SUGGESTIONS.  MY SUGGESTION IS NOT TO USE VERIZON'S WEB PAGE TO DO YOUR CHANGES OR BILLING... I HAD A HORRIBLE EXPERIENCE WITH VERIZON AND USING THIS PAGE FOR CHANGES TO MY ACCOUNT.  I NOTICED THAT  I WAS GOING TO BE OVER ON MY MIN. AND I ALSO ADDED A BLACK BERRY PHONE.  I LOGGED ON TO MAKE THE CHANGES.  I EVEN TALKED TO A SERVICE REP ON THE MESSAGING TO CONFIRM THAT MY CHANGES WERE MADE.  AFTER MY BILLING CYCLE WAS UP I NOTICED THAT I MADE AN HONEST MISTAKE AND MY BILL WENT FROM 154 TO 270.  I CONTACTED VERIZON AND TOLD THEM THE ISSUE.  THEY CONFIRMED THAT I WAS LOGGED ON TO THE CITE AND TALKED TO A SERVICE REP ABOUT THE CHANGES.   I ASKED IF THEY COULD BACK DATE THE BILL AND THEY WOULD NOT.  I WOULDN'T USE THIS SITE ANYMORE AND AS SOON AS MY CONTRACT IS UP I'M OUT OF HERE! GOOD CUSTOMER MEANS MORE TO ME THEN ANYTHING ELSE AND I FEEL LIKE I WAS TOTALLY BLASTED BY VERIZON ON THIS ONE. 
{edited for privacy}

travislinskens wrote:
THIS FORM IS FOR SUGGESTIONS.  MY SUGGESTION IS NOT TO USE VERIZON'S WEB PAGE TO DO YOUR CHANGES OR BILLING... I HAD A HORRIBLE EXPERIENCE WITH VERIZON AND USING THIS PAGE FOR CHANGES TO MY ACCOUNT.  I NOTICED THAT  I WAS GOING TO BE OVER ON MY MIN. AND I ALSO ADDED A BLACK BERRY PHONE.  I LOGGED ON TO MAKE THE CHANGES.  I EVEN TALKED TO A SERVICE REP ON THE MESSAGING TO CONFIRM THAT MY CHANGES WERE MADE.  AFTER MY BILLING CYCLE WAS UP I NOTICED THAT I MADE AN HONEST MISTAKE AND MY BILL WENT FROM 154 TO 270.  I CONTACTED VERIZON AND TOLD THEM THE ISSUE.  THEY CONFIRMED THAT I WAS LOGGED ON TO THE CITE AND TALKED TO A SERVICE REP ABOUT THE CHANGES.   I ASKED IF THEY COULD BACK DATE THE BILL AND THEY WOULD NOT.  I WOULDN'T USE THIS SITE ANYMORE AND AS SOON AS MY CONTRACT IS UP I'M OUT OF HERE! GOOD CUSTOMER MEANS MORE TO ME THEN ANYTHING ELSE AND I FEEL LIKE I WAS TOTALLY BLASTED BY VERIZON ON THIS ONE. 
{edited for privacy}
If you made a mistake and did not set the options on your account correctly, it is not Verizon's fault if you owe overages or other charges as a result.  You should call back, and if you're lucky, you may get a rep to reduce the bill for you, but in general, Verizon does not correct mistakes made by their customers.

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