Why hasn't WP 7.8 update been released on HTC Trophy?

Title says it all. I don't want to use any third party ROMs that may damage my device / void my warranty but that's what Verizon is telling its customers to do when it doesn't release a long awaited update. I, like other Trophy users, bought the Trophy when it was the only WP device on Verizon, and now they are refusing to provide any information, answer any questions, or release 7.8 update for it. Thanks.
<Post locked for discussion of hacking of devices per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Is she able to text you successfully?
SMS is a carrier feature so you need to contact your carrier about this. They may need to remove and re-add SMS to your account to get this working correctly.
~Lyssa

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Why hasn't WP 7.8 update been released on HTC Trophy?

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