Why is dell XPS 15 on best buy site looking a bit older version?

Hello,
I've gone through the official dell site and the best buy site for information and specifications about Dell XPS 15 laptop. However the best buy has a biter older version? not sure.
Please could someone clarify this ?
The basic items which aren't matching are as follows:
Item
Original Dell site
Bestbuy
Webcam
2.0
1.3
Speakers
JBL speakers (Also the logo is shown into the images of the laptop)
Nothing mentioned. Just Says internal. No logo on the images
Hard Drive
750
500
I'm going to buy one from best buy however if it's not latest .. no use as they are charging more than that of Dell site..
Any help would really help to decide me...
thanks in advance..

Here's the best buy link
http://www.bestbuy.com/site/Dell+-+XPS+Laptop+/+Intel%26%23174%3B+Core%26%23153%3B+i5+Processor+/+15...

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Why don't Macbook pros at best buy come preloaded with Lion OS X?

Why don't Macbook pros at best buy come preloaded with Lion OS X? Will they in the future?

-sneak- -sneak- -sneak- LION!
-sneak sneak sneak- Here you go, Sir!
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(-giggle-)
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I am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.
: Open Mailbox

Why I will never shop at Best buy again, EVER!

I will never shop at best buy again! Over the years I have made sure to buy anything tech at best buy. I was a premier member for several years. Ive bought MacBook’s, Tvs, tablets, all kinds of tech. I used to send my customers to best buy to purchase all things tech because of the accidental warranty. Ive used the accidental warranty A LOT. It has been a great blessing as I am a darn cluts! Ive tripped and dropped MacBook’s, even had one randomly crack right across the screen. Ive had some pretty stupid battles with cuomer services In electronics that have failed. Im a network engineer with a degree in my field nd love all things tech. I one time put a solid state drive in my last mac which shorted out. I was told it would not be covered because I shouldn’t have changed the hard drive as I was not qualified. This flat out ticked me off more than anything. After speaking with their legal department about how the book that cam with the darn laptop they sold me had section on how to change the HDD and this would not void the warrenty. I decicded to go to best buy to swap it instead of apple. Which was a MAJOR MISTAKE. Not only did they junk it out on me but I had to pay to have it replaced with in its first year!!! I never even thought of the manufacturer warranty as it sent me into a MAD war path. So I reckon I deserved the $300 dollar loss…I was able to recover from most of this. I realize that most of the geek squad crew lacks education in the technology field. One of the most amazing feats of the local geek squad was when I was using canned air to blow the keyboard out on the mac. Yip it be my luck one blew off. Brought to best buy. Got a cell phone call before home that it was fixed. Now I had researched these keyboards and what was required to replace them. This was not a snap it back on feature. Went and picked it up. Was told by a supervisor named Paul that they had a keyboard in stock. Got home (youp silly me) opened her up. The key was crooked, it was even loose. Pressed it a couple time. Popped off with a string y substance. Yup they glued the darnkey on. MIND BLOWN
Anyway through the years and the issues I just kept piling up. My wife bought me an alienware computer for Christmas. I fell in love!! I loved every bit of it. Much to my despair I left it on the table one day and my very curious 2 yearold yanked on the cord and down it came into many pieces. It never ran the same again. At this point I was bed ridden due to a rare disease. I jad just finished a series of 14 surgeries and was recovering for a few months or so. My wife bought it to Best buy they had decided they wouldn’t fix it on the warranty that it was cheaper to replace. My wife called, and told me . I was a bit disappointed but I said as long as it works im fine. Well the phone rang a few min later, my wife, the manager did not have another alien ware, I told her I would wait and asked if she could have them order it. We were told best buy no longer carries them. So we would need to pick a different one. I was really upset. The had nothing equivalent to my alienware for playing games. I will be in a chair or bed for the majority of my life at this point. So I had gotten into PC gaming and invested a bit of cash into software. SO they hooked me up with an ASUS that was supposed to be equivalent of my alien ware. Of course that wasn’t the case. We had been snookered. Some of my games did run. Well, I had a working computer. Well like an idiot I had spilled water on it in a few months. Its was so dang slow. I sent it off to geek squad 4 times. They kept arguing with me So for a few months I used a computer that was slower than a P4. Well I got a new one. Now keep in mind each time its replaced I have to pay cash. For the warranty. I had spent another couple of thousand on warranty issues when these idiots screwed up. Granted a couple of times for the spill were my fault but gluing a darnkey on my mac??? I had to pay almost 300 to insure it!!! CUZ THEY GLUED A KEY ON. BULL CRAP. Well when I got the new one it took 2 days to reload my software, welp wouldn’t you know it was defected? Wife brought it back sent it off nothing wrong. They JUNKED IT AGAIN. ANOTHER almost $300 BUCKS FOR A WARRENTY!!!! But you know what, it was my darn fault for not realizing they were stealing and using my wifes lack of knowledge. Perhaps for me it was all the pain killers, I don’t know. But what I can say, I got MAD and had My wife put me on speaker phone as I lost my composure. Well 3 more ASUS same model, same store, all within a DAY had defects, I was so darn angryI told my wife to get our money back wed go buy elsewhere. Well they didn’t want to do that!!!!! They wanted to give me less than what my aleinware cost!!! I already took a loss with the friggin ASUS 3 computer in a matter of days, wouldn’t work. Which brings us to today. Computer sucks, wont run new games. I got screwed by best buy. Yes it is my fault I was stuck in bed after surgery. But that’s why I paid an extra $300 for that reason and knowing with 4 kids and a clutz I needed to buy that protection. So I am thankful for it. But I know Geeksquad and best buy took advantage of my wife who is not computer literate. I haven’t been able to get up for long. But soon I will take this asus back to the store AGAIN. Once I get it replaced I will sell it on amazon or craigslist in its sealed state!
So this is why I will never shop best buy again. Dell offers the same warranty. Not only is it cheaper, but they send our parts next day and a tech come to you next day and fixes it at your home. So hopefully by weeks end ill have the strength to go into best buy I will ne returning 2 wireless a routers and any other things I can. Then I will terminate my business with them. I can’t even believe that the 3 months I was under hospital care that best buy would use a pregnant women as such. But now they have lost a lifetime customer. I am

Greetings cm6pack,
Welcome to the forum! After reading through this debacle with your Alienware and ASUS laptops, I can understand why you would be frustrated with the outcome. After having so many exchanges, who wouldn't be disappointed in the experience you have described? I am truly sorry for any inconvenience or discouragement these exchanges may have caused you.
When a device is exchanged under the manufacturer’s warranty, the Geek Squad Protection plan may carry over to the new device under some circumstances. However, if it is exchanged under the Geek Squad Protection plan for accidental damage, per the terms and conditions of the Geek Squad Protection plan, the plan is considered fulfilled and a new plan must be purchased to cover the new device. That being said, unfortunately it seems that the store would have been correct in fulfilling your some of the previous plans if the device was exchanged due to accidental damage, requiring a new one be purchased.
I was able to locate the receipts form these exchanges using the email address you registered on the forum, and I am sending you a private message with some further information in regards to this issue. You can check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

The Worst Customer Service of My Life and Why I Will Never Shop at Best Buy Again

This afternoon I decided I wanted to buy a Playstation 4. I discovered, while browsing Best Buy's website, an offer to trade in a PS3 Slim and controllers for $100 +$10 per controller. I took in the console, three controllers, and two games valued at $12 and $5 respectively for a total of $147 in trade in value. I knew what I was supposed to be getting when I walked in the door.
So I enter store #1155 (Charlotte-Northlake) with the intention of trading in my PS3 and accessories, for a PS4 Destiny bundle. A very simple transaction, that could have easily been handled quickly (and was later handled quickly and painlessly by GameStop). I approach the desk and encounter this lethargic looking automaton named Ashlyn. Or something like that. I explain to her what I want to do, and how much I expect to get out of the trade in. She says "Well, you'll get whatever comes up on the thingy". So I set my console, 3 controllers, 3 cords (HDMI, power, controller), and two games on the counter next to the thingy (computer) and she proceeds to test to see if the console works. She incompetently moves the device and power cord over to the plug in station/screen to see if it works. After much confusion over which plug goes in what hole (I literally watched her try to plug the power cord into the HDMI slot), they stand around trying to turn on the controllers and connect them to the console. She finally discovers she needs the controller cord and asks me for it. I look on the counter to discover that it is no longer there. So I run out to the car to see if it's there, and it isn't. I come back in, and ask her if maybe she dropped it when she picked up the power cord, and she looks at someone else and says in her best impression of an incredibly rude person, "He only brought in two cords". I told her to look on the floor, and of course she found it. So they plug everything in, everything works, great. Now punch in whatever it is you punch in on the thingy and give me my PS4. Nope. Now she has to spend 20 minutes sighing and shaking her head at the computer while repeatedly asking me if my PS3 slim "is 500 GB" to which I respond, literally every time, yes. Eventually she gets help from a distracted eastern european co-worker who asks me "How much is it?" and I say "100" to which Ashlyn replies in another fantastic impression of a terrible customer service worker "He told me it was 500". I clarified that I meant $100 and 500 GB and they proceed to shake their heads and sigh at the screen as they fail to understand what I can only assume were heiroglyphics. So at this point Ashlyn has called me a liar twice, and has not once made eye contact with me, or attempted even the most basic customer service. She finally comes to the price of $117 dollars which I say "That's not right, did you get the controllers?" Naturally she did not. But also neither of them knew how to use the heiroglyphic thingy in front of them, so finally they said "Well, we can't do it in our system, so you'll have to take $117". I said no, took my stuff, and walked out. Ashlyn is a terrible customer service "specialist" and should be quickly fired.
Part 2:
So shaking and fuming I walk out the door to my car with my console and accessories in tow, and decide to call the other Best Buy near me at Concord Mills (Store #268). So I call, explain what I went through, and the girl on the other end of the line says "Oh, some people just don't know where to find the the right thing to do it" and said I could come down there and get it taken care of. So I head down to Concord Mills with hopes of finally making my simple transaction. I get there, tell the girl at the desk what happened, she more or less ignored me, and said she had to take it in the back and test it. Fine, do your thing. She comes back, and says "Where did you see the hundred dollar thing?" so I look it up, and WHILE I'm looking it up she says "I know what deal you're talking about, but I can only give you $40 dollars because this is in poor condition" once again in what I can only assume is corporate standard "Terrible Customer Service Rep Tone". I told her that a console is still in good condition if nothing is broken and it works perfectly, and that a few scratches don't mean "poor condition", this isn't a disc. She says "I'm not marking this as good condition, all I'll give you is $40." so I angrily picked up my stuff, and walked over to the GameStop in the nearby mall. Told him what happened, he took the console, checked that it worked, gave me $140 for everything, I paid the difference for a PS4 and they sent me on my way. 15 minutes. 2 hours of rude customer service reps at Best Buy sent me to GameStop, and I will honestly never set foot in Best Buy again.
So that's my story.
{Removed per Forum Guidelines}
Charlotte, NC Resident and Former Best Buy Customer

Hello puckettsd,
My younger brother got his hands on his own PlayStation 4 a few months ago, and ever since then, I don’t think he’s talked about anything else. In fact, whenever I go to my parents’ house for a visit, I can always hear him discussing game strategy with his friends through his headset. While I’m not much of a gamer myself, I certainly understand the PS4’s appeal, so I can see why you were excited to take advantage of our Sony PS3 Slim Trade-In offer and trade up to the new console. It’s disappointing to hear that your visit didn’t go as smoothly as planned though, and I’m sorry for any frustration this caused while you tried to figure this out on your own.
With any trade-in offer, we should always be assessing the item in question to determine its condition. This is done to make sure you are getting the best offer possible. An item may fall under in four categories - Good, Fair, Poor and Substantially Impaired/Not Working (see here for descriptions). As Ashlyn wanted to figure out which category your PS3 Slim fell under, she took the time to see if your console powered on and made sure your controllers worked properly. This doesn’t explain why she may have had difficulties adding on your controllers to the promotion though. If an associate isn’t sure about how to do something within our systems, they should be asking a member of leadership for guidance. I’m sorry if oversight caused you to leave the store unsatisfied.
Having said this, I appreciate it that you were willing to provide us a second chance and visited our Concord Mills store. I can understand your frustration though if this store didn’t feel that your console met the terms of the promotion and therefore didn’t meet minimum $100.00 offer. In the terms and conditions of the trade-in offer, we do state that the console must be in good condition to qualify. I truly apologize for this discrepancy. Regardless, I’m glad to hear that you were able to trade in your PS3 Slim for a new PS4 console, even if it wasn’t through us.
Experiences like the one you describe are never ones we like to hear, but thank you for taking the time out of your busy day to let us know about it. As a company, we realize there may be areas in need of improvement, and without feedback like yours, we wouldn’t be able to identify them properly to promote better service. Please know that I have documented your concerns as this a great opportunity for the store to learn from, and it is my hope that you give us a second chance in the near future.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Why wont the Best Buy site won't load properly?

I'm trying to get into the Best Buy website, but the loading time slows to a crawl. I can kind of get through it by stopping and reloading each page I want to see, but this is getting annoying. Any ideas?

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Why do photos on ebay, facebook, other web sites look distorted?

When I post photos or browse photos in ebay, facebook, and other sites they look distorted, although they come up fine in Internet Explorer.

If images are missing then check that you aren't blocking images from some domains.
*Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
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*Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
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Best Buy heart break

I went to Best Buy to look for a refridgerator. I saw one online but wanted to check it out in person before I made the purchase. While there, I saw this white open box fridge that I fell in love with. I bought the fridge and awaited for a week for it to be delivered which is when the issues started. I ordered the waterline to be installed. I was informed that the same people who delivered would be the same guy who installed the waterline. Apparently it is not. The guy came at 9:30am before the fridge. He promptly left, mad, because he can't install the waterline without the fridge. He then told me I had to reschedule. I called customer services and explained to them what happened. They contacted the store who apparently also did not know it was a different person. Then I waited on the fridge. My mother called, and was informed that the fridge would not be coming. They stated that there was an issue with the power cord. However, no one gave me a call. Their solution to me was to pick out another open box fridge. This was not a viable solution due to the fact that I have white appliances and everything they had was stainless steel. They also put no value in my time being wasted for the waterline or waiting on my fridge or their lack of communication with me as a customer. I called the assistant manager who was not helpful. I then asked for her boss, and then his boss. When I talked to the store manager he was more helpful. I ended spending another $200 to get the fridge I wanted brand new. Still a good deal, however, their customer service sucks. I shouldn't have to ask for multiple managers to get any kind of results. I wasn't trying to get something for nothing I just want what was ordered and for someone to communicate with me. I have talked to multiple people who all believe I would have been treated better if it was a better neighborhood and that's a shame. Never again will I deal with this best buy.

Hello jacksa04-
It’s definitely always frustrating when you find absolutely the perfect product and then come to find out its not available. Combine that with a lack of communication around your installation and delivery with time wasted on your part and I can completely understand why you would be disappointed in this experience.
In general, installation and delivery of an appliance are handled by two different people, which is usually why the install is scheduled after the delivery has occurred. I’m truly sorry that this ended up being backwards for you and that it cost you this extra time. In addition, when a customer contacts our store looking for more assistance from a management team member, they should be willing to get the customer in contact with the manager best suited to handle the situation.
I wanted to thank you for taking the time to post your feedback here on the forums for us to review. While I can appreciate your reasoning for not shopping with Best Buy any further, my hope is that you will allow us another chance in the future to earn your business. In the meantime, I hope that you are enjoying your new fridge!
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy needs to reevaluate customer service.

First, let me start by saying that I have always bought all my major appliances and electronics from Best Buy, but that may change soon. On November 30, 2014 I ordered a Whirlpool Convection over the range microwave and a French door Samsung refrigerator. We had the microwave delivered to our house and it arrived on December 9, 2014 with a dent in it. So we returned it to the Avon, IN store where they reordered it delivered to the store so that it wouldn't be damaged. The new one arrived and we got it home to find it also damaged, so we returned it to the store and asked for a refund as we did not have time to deal with it at that moment.<br>Our refrigerator was delivered on Saturday, December 13th. We were first emailed that it would be delivered between 11:30am and 1:30pm, then got a call saying 12:30-2:30pm. When it did not come by 2:30 we called and they said that they always showed it as being delivered between 2:30-4:30pm. The refrigerator was delivered at 6:00pm with no apology. When I called customer service about this the lady told me that yeah in the last year Best a Buy had been going downhill and she wasn't sure why, is that really what you want your reps telling your customers? Then 4 - 6 days later the refrigerator stopped working while my husband and I were out of town on vacation. Our grown daughter found it after it had not been working for a couple of days, everything was spoiled by the time she found it. She called customer service and tried a couple of recommendations but it didn't work and the technician recommended that we request a replacement. I immediately called customer service on December 19th and was told they would deliver a new one on the 20th. My daughter waited and never got a call, so around noon she called and they told her they couldn't possibly deliver it as they did not have it in stock. NICE! I then tried calling customer service several times and kept getting cutoff, so gave up as I was traveling. On the 23rd I spent over a hour and numerous attempts to talk to customer service, I kept getting cutoff and then having to start over the whole process. Finally I got a gentleman who was extremely helpful and my refrigerator is now scheduled to be delivered the 29th between 1:30-3:30, do I really expect it to show - NO! I then asked the gentleman to reorder the microwave that was previously returned at the original $399 price, he was checking but didn't see a problem with that. Guess what, he cut me off when he put me on hold. So here I go again, next customer service person verifies refrigerator is to be delivered on the 29th, nope I still won't believe it until I see it. When I ask about reordering the microwave for the sale price, they said no, even though I had went through the whole story with them. THIS IS ABSOLUTELY ridiculous, I am asking for a $50 price discount for all the troubles I went through and my business isn't worth it to Best Buy. I did not buy it since they couldn't give me the $50 off and I can buy it anywhere at the same price, I will take my business elsewhere. I think you all need to revisit your customer service and what you want to do to retain a valuable customer. If the refrigerator doesn't show up on time tomorrow I won't be here and I will use social media to tell my story.

Hello Zebo welcome to the forums!
I'm sorry to hear that you had a bad experience about your delivery of your appliances. Kitchen appliances are a big purchase and it sounds bad when one gets a damaged unit. Please note that your posting will serve as receipt of a Best Buy staff acknowleding your troubles, and as long as you are subscribed to this thread, if you encounter any further troubles, please post back here and let them know, you will continue to receive email notifications when a BBY Staff responds to your inquiry.
Best Buy is a little bit backed up right now considering the end of the holiday season so you may encounter a delay in an official reply from them.
Your patience is greatly appreciated and I'm hoping for the best on your replacement delivery on your kitchen wares
*******DISCLAIMER********
I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

Best Buy baited me and switched up on the ASUS G74SX-BBK9 vs. the BBK11 - not cool!

My question to Best Buy is - Have things gotten so bad in your business that you have to resort to what amounts to bait and switch tactics to get people into your stores?
I am a long time customer and Rewards Zone member. Between my family and my extended family I would say I have an impact on 7 to 10K in Best Buy business annually (conservative estimate really) as the family tech guru. Unfortunately more often than not I find BEST Buy, really isn't in the long run and I find that sad. Let me give you an example:
I have been following the ASUS G73 and now G74 laptops for the past couple years. I have been interested in getting one because I am a middle aged performance computer nut and will not settle for sub-standard performance even in my portable computer. The ASUS G74SX-BBK9 caught my eye and I went down to the local Best Buy with cash in my pocket to pick one up. When I arrived I learned that the BBK9 is nearly impossible to find but I am in luck, it has been replaced by the BBK11 and it is in stock!. Upon closer inspection I learn that the "new" BBK11 is really the same computer as the BBK9 with a low performance hard drive AND A HIGHER PRICE!!! Please allow me a moment to inform you that when it comes to IT hardware it does not INCREASE in value as the model ages, it actually LOSES value. And it is crystal clear to me that Best Buy thinks:
1. They can pull the ole switcheroo and no one will notice.
2. The customer is stupid and has more money than brains.
3. Specs are meaningless in high performance computer hardware.
4 or all of the above!
But what really got to me was the attitude of the staff. I asked if they could help me locate a BBK9 and I would buy it that second. After a couple minutes of a passive search they said it was impossible to find. Strangely enough it is on the Best Buy site - granted it is now listed as an Outlet item, but it clearly is available somewhere.
It does not make any sense to pay more for less and that makes me sick really. But I will be traveling for 10 days and don't have time to do an online order so I offered to buy a BBK11 but at a slightly better price than the $1249 it was listed at. Being completely fair - I would pay $1249 for a BBK9 in a microsecond if I could find one!!! But alas it has been marked down $70 and is only available in stores if you win the lottery and can find one. I am guessing it is right next the the unicorns and pot of gold at the base of a rainbow in the software section!! Are you starting to understand why this feels like a bait and switch?? The website says it exists, but good luck finding one - just feels like a foot traffic in the store come-on to me.
After a few minutes the lady I spoke with came back from a visit with a supervisor and said, "the price that is on it now, is the price it sells for and there is nothing we can do, and we have nothing else to talk about." I agreed that she was right about one thing - we have nothing else to talk about and I left feeling like an idiot for even walking into the store in the first place. A word of advice from a customer service manger - making your customers feel like idiots is not the way to build a business that will last. It is the way to alienate your customers and ruin your brand reputation in the long run.
Good luck and I hope you survive - but I think you are way off track........

So you are expecting for BBY to stock a discontinued model?
I agree that Asus dropped the ball. They did make an inferior "new" product. But that's not BBYs fault. There are probably a few BBK9s out there, hence why it's still on the website but online stock checks aren't 100% reliable.
If I was BBY I wouldn't have budged on the price either. They are just a middle man and because you want to buy it for less just means they will see even less profit on a razor thin margin to begin with.
This is far from bait and switch as it wasn't advertised, Wasn't put on an unbelievable sale, nor did they upsell you to another product. You researched what you wanted, thought you found it at BBY and when they didn't have an outdated model in stock then the next model was suggested I assume.

Misleading ADH Information Provided By Best Buy Associates

Let me start by saying that Best Buy WAS my most FAVORITE store UNTIL walking into store on 03/08/14 in Alabama. I am a 31 yr old customer that has been purchasing electronics from Best Buy since 2003. The management and sales associates in the store I normally go to is AWESOME! Now I would be one of the first to say that "Yes, it seems that Best Buy's T&Cs on GSBT/GSRP/ADH Plans change often." Whenever I go into any Best Buy, I look at the little pamphlets that was given out when you purchased any GS protection plan. I notice they looked different from time to time. Maybe a different color or size. I mean, go to <http://www.geeksquad.com/protection-plans/terms-and-conditions.aspx> and look. It goes back to July 2007. Has it always been available online? Nope. The first extended warranty/protection Plan I purchased was on a laptop purchased in 2003 when I left for college. I don't see it on there. So it's very safe to assume they haven't always been readily available and from looking at previous comments and posts after googling "Best Buy ADH 2012," I see I'm NOT the only customer that has been mislead by the sales associates on ADH. Why not trust that the employees are explaining important details? I mean SOMETIMES you're handing me a pamphlet with the T&Cs and giving me misleading info that you claim is in there. But at the time I had every reason to trust and believe the associates are providing me with important details and accurate info that is found in what you're placing in my hand (I've been to MANY Best Buy's and purchased MANY things from each Best Buy depending on where I'm at at that time).
In 2012 I bought two iPads (3rd generation). I bought one 16gb and a 32gb along with ADH for each one (one for my parents and one for myself). And like any electronic device I buy from Best Buy, I was ALWAYS told, "Don't forget to purchase the protection plan!" Well, if you look at my history, I ALWAYS purchased the "extended warranty" or "protection plan." Like I said, when I moved away for college in 2003, I purchased a brand new laptop, had GS to hook it up and also paid for the "extended warranty" as it was called at the time. I never had to use any warranties or protection plans I purchased. I purchased protection plans on the 2 laptops I bought, a washer and dryer I bought (that was stolen when I went on vacation) and also the new ones I purchased to replace the stolen set, a washer I bought AFTER I moved (because mine was in storage and I damaged my parents older washer by overloading it with a comforter) and even on cellphones I've had in the past. Basically, if Best Buy offered it on a device, I purchased it because I felt confident that if ANYTHING went wrong, Best Buy would take care of it. Why?? Because that's what I was told when I purchased it. Now, that being said, my parents are 66 and 70 and not in the best of health. Last year, my mom dropped the iPad and broke the screen. I was confident that Best Buy would replace it with a new device like I was told. I get to the closest Best Buy to me (which is an hour and fifteen away from home; the original store where I purchased them is two and a half hours away). The iPad still powered on but of course the glass screen was shattered. Who wants to use an iPad with cracked glass and risk cutting a finger? Well, low and behold, that store reprinted the receipt and replaced the iPad 3rd gen with a NEW iPad 4th gen (there were no more iPad 3rd gen at the store) just like the sales associates said. No questions asked. No hassle. No problem. I don't even work for Best Buy but yet ANYBODY I talked to (friend, family, stranger in the store), I would push "protection plan...get it!...it's worth it!"
March 7th, 2014, while working, I accidentally dropped my 32gb iPad and cracked my screen. I had already made plans to go out of town on March 8th so I did my research and saw there's a Best Buy an hour away. I was confident that Best Buy would replace my device in store so that Monday, March 10th I would be able to go back to work and have a working iPad that's not going to slice and dice my fingers up. I get to the GS desk and I gave the GS agent my phone number to reprint my receipt so he could go ahead and replace my iPad. (Why was I so confident? My parents iPad was replaced with no issues). Well the GS agent proceeds to tell me that "Your iPad qualifies to be replaced with a refurbished iPad. Would you like to pick it up in store or have it shipped to your home?" Excuse me? Refurbished? Picked up or sent to my home? No no no. Now, I told him, "When I purchased the iPad (that I paid $599 for BRAND NEW) and the 2 yr ADH, I was told by the sales associate if anything happened to it, any Best Buy would swap it out in store with a new device that way I wouldn't have to go without." He proceeds to tell me, "The plans have changed. It might have been that way when you purchased it but the plans have changed since 2012." (Thank goodness I didn't go in the store by myself. I had two friends with me that heard all of this non-sense). Now it's always that if the T&Cs change after you purchased yours, they have to honor the T&Cs that you had from the beginning. That's like a cellphone company telling me "You cannot keep your unlimited plan because we don't offer it anymore." You can't do that. So because the company changed the T&Cs AFTER I purchased it, you're not going honor what that??? So I asked for a manager. The GM of the store comes. The same thing I explained to the GS agent, I repeated once again to the GM. He says the same thing the GS agent said. By then, I'm in shock and not only is my blood pressure going up, I'm getting more and more upset thinking about each and every ADH/GSBT/GSRP I purchased (and didn't use EXCEPT for one). Then my mind went to everybody that bought an ADH and was mislead with the same T&Cs shared by the sales associates. The GM then goes on to tell me, "Your iPad is still functional. You can keep it until your refurbished iPad comes in." I'm looking at my iPad and I run my finger across it and I feel sharp pieces of glass. I asked him "What if I cut my finger?" He then opened his mouth and let the CRAZIEST thing come out. He said, "I can discount a Zagg Invisible Shield for you if you would like." I'm thinking "what kind of FOOL does he take me for????" Seriously???? (1) You COULD replace it but you won't (which he stated it's at HIS sole discretion if he wanted to replace it or not but because the computer said send a refurbished one, he doesn't want to go against that) and (2) You want me to BUY a invisible shield that you're going to discount??? That's WHY I purchased the ADH (so I wouldn't have to spend any money later on if something happens to it). So I told him to go ahead and send it but I'm not happy about and I would call and complain about it. I now have to go to work Monday and Tuesday without the iPad I DEPEND on to do my job. I refuse to pay for a screen protector when I know the iPad could be exchanged there in the store.
I NEVER thought I would live to say "I will NEVER EVER spend another dime in Best Buy or any affiliates they may have from today going forward unless the problem is resolved." I JUST spent over $1400 in Best Buy a couple of weeks ago on a PS4 (ADH as well), 3 PS4 games, an iPod Touch 32gb, a griffin case and a set of headphones. I will be canceling that ADH on the PS4 ASAP. It's not worth it. It's not worth the hassle. My friends that witnessed all of this have now been turned away from a business that I once loved. Is it because I told them to turn away? No. It's because they know that that is poor customer service and misleading info that was provided. They've even purchased ADH on devices they've purchased and was provided the SAME misleading information that I was provided (and I'm talking about three different stores providing each of us with the same exact information). I know that myself and the two other people that were with me today will not hurt Best Buy's business by not returning and buying electronics from there. But everyone knows that one unhappy customer will go back and tell a family member or friend what happened. And that family member or friend will go and tell another family member or friend that will tell another........it then turns into a chain reaction. Do I wish anything bad on Best Buy? Nope. What I do wish is that (1) my iPad is replaced with a NEW iPad 3rd gen or better (ain't no going back to a 2nd generation) and (2) Best Buy needs to retrain EVERY employee (manager, supervisor and regular associate) to make sure instead of saying "With ADH, if anything happens to it, bring it back to any Best Buy and we'll replace it in store!" the associates need to be truthful and say "With ADH, it is at our sole discretion to replace the device in store OR have a refurbished device sent to the store where you can pick it up when it comes in or either we can have it sent to your home!" But that's too much like being right. I now see it's all about getting a sale and getting numbers up. It's not about providing excellent customer service cause if it was, I would've walked out of that store with a new iPad. I am literally SICK just thinking of the thousands of dollars I've spent in Best Buy. Lesson learned though.

Hello,
There is very little more frustrating than having a device that you use every day develop a need for service, whether through defect or damage. I've had similar situations arise myself and been aggravated too. It's also important to live up to the terms of our agreements with you and our other customers -- in this case the written Terms & Conditions of the Geek Squad Protection plan you purchased. Further, it is imperative that we communicate how the coverage works accurately. I regret any miscommunication that there may have been about how the terms of your plan would be fulfilled.
The Geek Squad Agent's choice of language was unfortunate. You're quite correct in that the terms of the plan do not change once it's been purchased. However, the process by which we fill those terms can be subject to change. We reserve the right -- as stated in the Terms -- to provide a refurbished unit to fulfill our obligation under the plan.
We cannot provide the refurbished unit to you without taking possession of the damaged unit. The Agent at the store should have been specific that if you kept the damaged iPad to use in the interim, the replacement could not be shipped to you, but rather to the store for this reason. Please know that I apologize for any inconvenience to you.
Finally, I'm wholly disheartened to read that this experience may prompt you to change your future shopping destination. It is my hope that you will give Best Buy another chance to win you over one day soon. Thank you for taking the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Why is it I can't just buy the new iPhone without needing an upgrade?

This has been the most bizarre experience I have ever encountered, and it's enough to put me off Verizon and Apple altogether.
Yesterday, I went to pick up the new iPhone for myself and my wife, having gotten and email that we were eligible for the Early EDGE upgrade. I'm first told at the store that Apple is only allowing 1 phone per person to be sold... Ok, fine. So I get inside and, being the decent gentleman I am, opt to upgrade my wife's line first and will just do mine later that day. Upgrade for her goes smooth, now it's time to do mine. Oh, wait, apparently the EDGE upgrade can be applied to one line, and it was just my wife's; a detail that was cleverly hidden at the bottom of the email in black on grey text after all the marketing copy about how great the new edge program is. The Verizon rep tries to think of ways to get me the phone cheaper, but ultimately can't. I ask if I can just buy the phone at cost, and I'm told no because it doesn't go on sale to the general public until later, though no time is given. Again, Apple's rules.
Now, I'm pretty sure Apple could care less about exactly when someone buys their phone if they have the cash to do so, and I'm doubly sure they don't care about making sure those with upgrades can get the phone. All of this is starting to sound a little iffy. Whatever, I let it slide.
It is now 6pm, still yesterday, and we head into Best Buy to look at cases and see if they have a display 6 Plus to check out, as I'm curious about the size. I ask a Best Buy rep if they have any iPhone 6s left; they do; 128gbs? Yup. Silver??? Yup. VERIZON???? Yup. I'LL TAKE IT! One iPhone 6 at full price please! Oh, wait, no; Apple boogie man says I can't buy the phone for full price, I have to have to qualify for an upgrade. (I'm getting more and more ****** as I'm typing this, FYI). Ok, so now clearly something is amiss. 2 different locations- the official Verizon Store AND Best Buy are telling me I can't buy the phone without an upgrade, and both of them suggesting Early EDGE, even though I have the cash to just buy it. I tweet my frustration to both VerizonWireless and Apple. AC from Verizon Support tweets back sayings they should have let me buy it... Wow, this is ridiculous.
Can someone please clarify this: who is correct here? Is it really Apple playing gate keeper and looking out for those upgrade-only customers? Why is it 2 different places told me the same thing, yet the support rep is telling me something different?
At this point I'm just not going to both attempting to get the phone for a while since this has put me off even trying, but some clarity on just what is going on would be nice. Also, please talk to your Director of Customer Loyalty about his team's email design. While I'm fine with finding out it was just one line, (though I would have preferred both since my wife and I have been on the same account since it opened...), burying that information at the bottom of the email is not going to help retain customers. Expiration dates and other terms of service are fine there, but which line the upgrade applies to needs to be surfaced sooner.

It sounds as if you only had one line with an upgrade available. So you can only upgrade one line. For you to upgrade as well, you will have to wait until your upgrade is available. You can check that at MyVerizon. That's just how it works. All carriers and phone brands are the same. I have to wait until February to upgrade. The only thing you can do to get the new iPhone, is add a new line. But then you're paying for a line you don't need.

Insignia + Best Buy = Frustrating

So... I'm deciding it's time to upgrade from my 3-year-old Phillips 42in 1080i plasma I bought at C-ircuit C-ity three years ago. TV has been a true champ! After lots of looking around and comparison shopping, Best Buy has looked like the ideal place due to prices, selection, etc.
I decide on the Insignia 46in 120MHz LCD. I figure it's a simple checkout, but take the offer up on 0% financing and go through the process. This is where the frustration begins... this TV was an open-box return, so needed to be run through a special open-box system that doesn't work right. After 1.5 hours of creating new open box tags, running through computers, trying to get things working to no success, I end up having to leave and am told it'll be held for me. I'm late for a meeting at work (was over my lunch break), and I walked out with no TV.
I return the next day after work. No one can find my TV that was being held. Eventually it turns up after about 45 minutes of running through different people. I try and purchase it, but someone messed up my credit app and had incorrect info. I wait in line at customer service and have to go through more time having it all corrected and billed.
Finally, I get to bring my new TV home. I open it up, but the remote that was with it is no longer there. There was no note that is was missing, and I was told at the time there was a remote with it. My Comcast remotes don't have a code for it, so I'm kinda stuck at the moment, and probably have to go purchase a remote and hope it has comparable functionality. I get it set up, and am expecting all of the rave quality of set that I was sold on ("this house brand is all LG parts! it's amazing, that's why we stand by it at Best Buy! Stay away from Vizio, that's a frankenstein, yada yada yada" rambles sales people I've talked to at BB).
The set itself isn't the most wonderful. Grainy picture even with 1080p PS3 inputs, insane ghosting on 1080i input, etc and different than I was led to understand at the store. But here's the worst part: it shuts itself off randomly. After doing research online, this is a common defect with many models of Insignia LCDs. I can't believe that Best Buy can sell something that has such a potential issue to erupt at any time. I'm glad that mine started only within two days of purchase. How honest is it to sell lines of TVs with known defects and not at least warn customers or acknowledge the issue?
I call support, now I have to take additional time out of my day to either have techs come out and replace parts in the TV that have the same potential issue since it's a design flaw, or haul my TV back with the risk that if anything seems to happen to it in transit, I lose my warrantee. Not only that, I have to go back and invest more time and frustration with Best Buy staff who can't seem to get anything right, and after all this will offer only a refund, another of the same defective TV, or have me pay them more money to get another brand, which had they told me I'd have these issues in the first place, I would have.
Thank you, Insignia and Best Buy! Good thing I didn't go to W-al-mart, then I wouldn't have had to deal with any sales people, dishonest sales pitches, or defective house brands, and have all this extra time in my life to enjoy said TV...

Well, combining the following factors leads me to believe a high probability. It's always subjective and anything's possible, but if any of the things are true below, then I think BB has some responsibility to own up to for the TV itself:
1. BB is supposed to gather information about returns (sales person said it was a customer return). There's a high chance that the buyer had the same issue I think.
2. BB should have tested for issues. Since this is a common/known defect in Insignia TVs (though not formally acknowledged by either company...), this should have been evaluated before selling to another customer. Truthfully, there should be a recall and a formal solution for this issue since it's a common defect in the design and not just a quality-control issue (ala a cracked screen, bad solder connection).
And really, the reason I went with TV is because I was told this was the most amazing TV on earth, was a rebranded LG with the same level of quality, and a nice TV through-and-through with no real differences to the others outside of specs. I'm okay with someone selling me something, as long as it's honest. in the retail industry, a company is responsible for it's representations, services, and products, not me.
Bottom line, had I just went in, picked it myself, quick five-minute credit-app and point-of-sale, and found out I made a bad choice, then shame on me. BB gets involved, gives me a lousy consumer experience, misrepresents a product, and sends me home with a defective TV not up to the representation they gave, then shame on them. And I understand not everyone will see it my way from a personal opinion and standpoint, but I believe I have some valid points.

Seekonk Mass Best Buy Store

So, I have a Pioneer receiver that stopped producing audio, and I updated the firmware as the support forums suggested, and this solved the problem for a bit, and then about a month later it failed completely. I decided to go to the Best Buy store in which the receiver was purchased to see if it was still under warranty. I was promplty greeted by a visiting Best Buy employee. He informed me that the unit was still covered and that I should just bring it in, to be exchanged under the warranty. I did this, only to be informed by a Geek Squad employee that that wasnt the policy no matter what anyone said, and that they would send the product out for service. I asked to speak to a manager at this point to clarify the situation to which he said that the employee should have known better than to say something like that, and that I was out of luck. I was also able to speak to the general manager of the store, who basically insulted me. After explaining the situation to her, she basically said to me, "That employee that told you that information does not work for me, and I do not need to listen to what he says. This is my store and it is my word that matters, and we do what I say here." I then told her I was going to call Customer Relations, to which she replied "Go ahead and do that. That way they will call me, and I can tell them the truth about what is happening here." They ended up sending out my receiver for service, and at this point no one knows where it is.
The customer service in this store is truly unbelievable. This is not the first time there have been issues like this at the store, and I urge anyone considering making a purchase at a best buy to look at any other store. I have spent thousands of dollars at this store, and it is amazing the level of disrespect that is showed to the customers.

StephenH83 wrote:
I understand policy but I don't take well to verbal abuse by not only the general manager but also the geek squad employee and assistant manager.
You stated earlier that the Geek Squad Employee simply informed you that exchanging wasn't the policy regardless of what you were told before, then you asked to speak with a manager. Were you not telling the whole story before, or were you using hyperbole in your last post about "verbal abuse?"
I DO NOT work for Best Buy. I used to be a Geek Squad Agent for 2 years and this is why I am well versed on their policies and procedures, but I do not work for them anymore. My posts are my own opinions and do not represent any opinions of Best Buy. If you do not like my posts, and want to report me, you can do so by clicking this link and reporting me to the moderators.
---Nearly all virus infections are a result of a problem between chair and keyboard---

Why doesn't the App Store prompt for older versions on first download?

I thought Apple user interfaces were supposed to be slick. Here's what I have to do to install an app. I've inherited a first generation iPad from a friend. The iPad was fully erased and set back to factory defaults before I got it. I have created my Apple ID and started customising the machine to suit me. The machine is running the very latest version of IOS it is capable of supporting 5.1.1. So I gaily visit the app store and start trying to install a few apps I like. Of course today 90% of the apps in the store are designed for IOS 6 or later and simply refuse to install at all. So here is the rather less than slick workaround I have to do.
First I have to put the iPad away and go to my Windows 8.1 Desktop computer running iTunes. I log in using my Apple ID, visit the App Store, pick the apps I want and download a few that I'd like to my computer. I then switch back to using the iPad. Now I see the apps I've downloaded to the computer attempting to install themselves on the iPad. If I've downloaded more than one app. This fails for all the apps. I have to wait for all the apps to fail, then delete them from the iPad and then visit the App Store on the iPad and navigate to Purchased Apps section. Now I can see my apps waiting and can attempt to install them one at a time. If I do this then, each app attempts to install singly, fails, and then I am gracefully asked if I'd like to download an older version of the app. If I do that the download and install works - hooray! I then repeat this process for the remaining apps. Next time I need to install any apps I have to repeat the whole process. It's not what I'd call slick.
Why on earth doesn't the App Store simply prompt for an older version of the app when I first want to install it?
Why do I have to do the rigmarole of switching to my PC, downloading there, and then switching back to the iPad again just to force the "Would you like to download an older version of the App" prompt to appear?
I'm not impressed so far.

No one here can speak for Apple since we are all just users like you. Perhaps the answer is as simple as this. This feature just rolled out recently. Perhaps Apple thought it was important enough to make it available before they had built out the whole solution.
Just a thought.

The answer why Best Buy and other places are having problems...

Blame LG Display. Looks like the Retina Display is having problems in production.
http://news.cnet.com/8301-13924_3-20008149-64.html?part=rss&tag=feed&subj=iPhoneAtlas
"The shortage of iPhone 4s as launch day approaches is due to limited supplies of the new Retina display, according to an industry analyst's report. CNET quotes Ashok Kumar, managing director and senior technology analyst at Rodman & Renshaw, as saying that a "production bottleneck" in the IPS LCD screen may continue to late summer. Meanwhile, customers continue to report emails from AT&T telling them that their iPhone 4 pre-orders have been canceled.
In the snowballing EPIC FAIL that is the iPhone 4 rollout, there has been a lot of blame to go around. Server issues were responsible for delay and confusion when the new iPhone first went on sale last Tuesday, and AT&T stopped taking orders early Wednesday due to overwhelming demand. As the rush continued, black iPhones were no longer available for launch day, with ship dates pushed back first to July 2nd and then to July 14th. White iPhones are reported to be delayed to later this summer or even to 2011. It's unclear how long third party retailers will have to wait for supplies, as neither RadioShack nor Best Buy is saying when they will have iPhone 4s in stock. An AT&T rep told a MMi user that Best Buy will not have any iPhones by launch day.
Kumar wrote in a letter to his clients that his "supply chain checks indicate that our earlier monthly shipment estimate of 4 million units have been reset by about half," blaming difficulty with the LCD manufacturing at LG Display, which makes the Retina display for Apple. By late summer, according to Kumar, LG will have upgraded their plants to new fifth-generation technology that will allow them to cut more screens from larger panels.
Apple will probably do fine if they can get supplies up in a few weeks: many if not most of the people who have placed pre-orders will want an iPhone 4 and onlyan iPhone 4. If shortages continue, though, expect increasing numbers of potential iPhone buyers to start looking at other high-end smartphones like the HTC EVO and the upcoming Droid X."
-ModMyi.com

Which is why, as I stated in a previous thread, that Apple should have had on-hand a minimum of 3 million units before even announcing the darn thing and the so-called "pre-order" window should have been open for a month. That would have given them time to move the existing units and be producing more. I love Apple, but what kind of amateur-hour-fisher-price-my-first-product-launch has a one week pre-order window before launch without having a clue as to how many units they would move on launch?

Why is dell XPS 15 on best buy site looking a bit older version?

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