Why is my landline tel number is in use by someone...

My mother has been with BT for 35yrs with same number. 6 months we moved to talk talk to  avail of  their broadband  deal and we  kept the same number. It's been working fine until Wednesday 22nd Aug when I suddenly lost all phone and internet connection.  Now when I ring my land line number someone else answers. They live approx 2 miles away from me and tell me BT and sky gave them my number on Wednesday. Their connection started on the day I lost my services.    My mother is elderly and needs her landline so we can get in touch with her and so that she can ring us when she needs us.  I'm getting nowhere with BT or TALK TALK. Customer services are a disgrace and of no help whatsoever.  BT says problem is with Talk Talk and Talk Talk sat problem lies with BT. Please please help. What's happened with my landline tel number?

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers, including TalkTalk.
There is nothing BT Retail can do about your problem, as you are no longer their customer.
Its up to TalkTalk to report the problem to Openreach, as Openreach only deal with service providers.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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