Why my computer can not adjust the volume up and down althought i have had repair once time in a near day . i must waitting for 15days now it's continue

why my computer can not adjust the volume up and down althought i have had repair once time in a near day . i must waitting for 15days now it's continue

1. Remove the headphone.
    If you see red light in the headphone port, plug the headphone
    in and out of the port 5 or 6 times to flip the microswitch inside.
    Sound output may be stuck in the digital mode.
2. Reset PRAM.  http://support.apple.com/kb/PH4405
3. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".

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