Why won't my B209a printer print

My B210a quit working so my daughter gave me her printer which is a B209a I installed the drivers and printed something from Microsoft Office. Thought all was fine until I tried to print something from online. I had to copy and paste to Office in order to print. I am not really literate in computers, just enough to get me in trouble. Before I retired, I had an IT person to rely on. I have compared online the ports but I am totally lost. Please help if you can.

Hi there @MAA1, and welcome to the HP Forums!
I see you are experiencing print functionality issues. I would like to help!
I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Why won't my B209a printer print

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