Why won't my Itunes connect to store?
i had this problem recently when i had OS X tiger, then i upgraded to Snow leopard today, and it still won't let me. Only difference, is now it says " We could not complete your itunes request...an unknown error occurred (-9807)
Hi, Darron32.
Thank you for visiting Apple Support Communities.
Below, you will find the best troubleshooting articles for issues connecting to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Regards,
Jason H.
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I have a laptop with windows 7. i uninstalled and reinstalled iTunes 4 times already and I keep getting the same error message that I can't connect to the itunes store (error code 310) and there is nothing on here that helps me. I tried everythimg and it still doesn't work.
Hi, Darron32.
Thank you for visiting Apple Support Communities.
Below, you will find the best troubleshooting articles for issues connecting to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Regards,
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Hi, i am having the same problem too. can you please help me take a look at it? Thank you!
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP ENVY Sleekbook 4 PC
iTunes 12.0.1.26
QuickTime 7.7.5
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number --------------------------
Current user is not an administrator.
The current local date and time is 2014-11-26 20:02:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {0B96BC16-8CDF-4E0E-9D90-5A1176A913A4}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {365B1152-9139-4741-94D5-6F74AE537F60}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {8781616C-2BF8-48A8-A11E-93856A12C03C}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {BEF44BCF-718D-48DF-A5B2-0853A9C0E029}
Description: Intel(R) Centrino(R) Wireless-N 2230
IP Address: -------------
Subnet Mask: -------------
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Wed Nov 26 19:33:03 2014
Lease Expires: Wed Nov 26 23:33:03 2014
DNS Servers: 192.168.1.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2014-08-25 23:12:56. -
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Maybe:
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Hello b_sturgess,
Thank you for using Apple Support Communities.
For more information, take a look at:
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http://support.apple.com/kb/ts1538
Have a nice day,
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http://www.apple.com/support/ipad/assistant/itunes/
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Yes you placed a hold but then when I went to complete an in app purchase it says I can't. I have no restrictions on this **** thing and never had this problem.. Why won't your iTunes communicate with my games so I can purchase stuff. I have an iPad mini just trying to play a **** game.
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you are getting an error message then what is the full text of it ?
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http://support.apple.com/kb/ts1363
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