Wifi turns off and mobile data turns by itself.

Question

Like I said, Wifi turns off and mobile data turns on by it self. I have actually see it do this while I am using it. I am getting sick of having to back into setting to turn mobile data off and wifi back on. My phone started doing this a couple months ago and is doing it more and more frequently wasting all my mobile data. I have had the phone a little over a year. I'm not sure much can be solved in the forums but I also don't know how to contact Blackberry Support as they seem to just direct people here. Any help with this would be appreciated.

Answer 1

Oh wow...that's a really ancient OS. There was one more in the 10.2.1 branch after that, then the entire 10.2.2 branch, followed by 10.3.0, 10.3.1, and now 10.3.2...so you are perhaps 25, maybe 50 updates behind now? Not surprising that you are suffering from problems that have likely been cleared up since. I cannot recall specifically if the problem you are reporting was in that specific OS version...it's been way too long since I used it (I'm on 10.3.2.840 now, on all 3 of my devices). Regarding the space issue, refer:Article ID: KB36394 Unable to upgrade to BlackBerry 10 OS version 10.3.1 or later due to insufficient spaceHowever, given your ancient OS, it is rather likely that you will have trouble with updating, especially in regards to backup/restore of your data. It has been reported that some who jump too far ahead find that their data cannot be restored to the updated device OS. So, to prepare, I advise you the following:Use LINK to conduct a full backup to your PCManually copy the entire contents of Device Memory to your PCPurchase and use Ultimate Backup to backup your data to your media cardPrepare full manual documentation of all configurations, account credentials, added apps, etc. (in case, in the worst case scenario, you cannot restore from backup and have to manually reconfigure everything)Hopefully this advice is way more conservative than you require...but better safe than sorry. If the official methods don't work for you, then you can consider the unofficial AutoLoader method (which, given your ancient OS, might actually be a "cleaner" way for you to go, but will require backup/restore or manual reconfiguration as AutoLoaders are completely destructive to everything presently on the device):http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using-Autoloader/td-p/2466747#nobannerhttp://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/You will want to research carefully what OS you choose, however...be sure you choose only an officially released (by at least one carrier) version and not a true "leak". Also beware of moving into 10.3.2...the government-required "kill switch" has been added to 10.3.2, and hence also includes a block that prevents you from falling back to 10.3.1. Good luck!