Will anyone at Verizon Wireless make it right?

Absolutely horrified with my experience at an official Verizon Wireless store yesterday, then while on phone with official Verizon corporate CS rep while in store. Situation got even worse when following up with @VZWSupport on Twitter afterwards. 6 hours of direct messages and still no resolution. Endless loop of ineptitude. I am a loyal customer since 2003 and never had an issue prior. Was always happy to pay a premium for VZW service because I thought it was worth it. Now getting ready to file a complaint with the BBB and looking into another cellular service provider. Verizon Wireless, after all these years, shame on you. Will anyone on your team make it right?

I too just got off the phone with a CS rep and got the runaround about the same data promotion that I was promised but never recieved!!! I have been with Verizon about 7 years and used to like them alot. Now they have no record of my conversation and wont honor it!! They just want me to spend another $30 to up my data plan!! I am already spending $240.00 a month for the plan I am on!!! They claim I am such a loyal customer but yet wont accomodate my needs. I just read a consumer report about the top 10 carriers and I will be leaving verizon and using one of them that offer the same plan but higher data gbs for less than half of what verizon charges!!!! I am sickened by verizons ethics! DLM

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Will be leaving Verizon Wireless after five and a half years...

Note, people with Verizon please listen and think clearly on this. I have asked Verizon a question and I can not get a valid response. My question is: How can a person pay their bill on time (due date August 15th for instance) when their bill is coming up as being past due on August 1st? Yes, I will be leaving Verizon Wireless services after five and a half years and I will not be returning EVER. So people, please, check your bill carefully because it seems that Verizon's billing software has had a few 'glitches' lately and yes, that glitch was apparently corrected for a short time on October 9th (Tuesday after Columbus Day) but has apparently returned. Apparently Verizon seems to be making too much money bilking people for being past due before the due date and I just can not continue doing business with such a 'money grubbing' company, And so many 'promises' broken in recent times that I know better than to believe anyone in the company that says "We're here to help". I know better. Goodbye and good riddance and please don't ever turn my phones back on, I wish to have some sanity back in my life again and Verizon Wireless is NOT part of that sanity.
<Discussion moved from Community Announcements to Verizon Wireless Services for more exposure. The Community Announcements space is not meant for such topics.>
Message was edited by: Verizon Moderator

My bill has NEVER come up as being PAST DUE before the due date ECXEPT for the 1 time several years ago when I forgot enter in the new expiration date on my credit card listed in autopay.
Currently, my bill due on Nov 11 IS NOT listed as past due.
My guess is if your bill says past due BEFORE your due date is because you did not pay all or some of your last bill.
Bad news is that other providers will treat you the same way if you do this with them, too.

Will anyone at Verizon listen?

Called Verizon a few weeks ago to inquire why I was getting two charges to my credit card for a phone and Internet bundle that I had. I was told that they would look into it and call me back in a few days. Never got a phone call.
Fast forward to this evening, I called Verizon to find out why this month I was charged almost three times what I should've paid. I spoke to the first CSR and she ended up hanging up on me.
I called back after being hold for over 20 minutes and spoke to a the 2nd CSR who was nice compared to the 1st CSR I spoke to. After about 10 minutes, he said he couldn't help me so I was transferred to the "Elite" team, he said they would be able to help me.
After another 20 minutes of hold music, I get the "elite" CSR. After explaining to her the entire situation she says there are two charges because I have phone and Internet service. I said I understand that I have phone and internet but I have it bundled. She said it's not bundled that's why I have two charges. I said to her that's my problem. She said Verizon no longer has that bundle and Verizon didn't have this bundle and that I must be confused. I said I know what I agreed to when I had the bundle setup. She asked me when did I have this bundle set up. I said I don't know a year...maybe two years ago? She said well things change and continued to implied that there was never such a bundle for the phone and Internet. I told her that if the bundle never existed then why was i only charge once a month for the bundle price until a few months ago. she said i have always been charge separately for phone and internet. I told her had all my credit cards statement in front me and in black and white was only charged once a month at my Bundle price. She said I was wrong. After awhile I just lost it and threw out a couple of F bombs, which I admit was not the right thing to do on my part. We continued to argue for while then I realized I was getting nowhere with her so I asked if there was someone I can file a complaint with. She said yes, you can file the complaint with me. I just laughed and asked for her manager/supervisor. She would not pass me to her manager until I asked for the 4th time for the manager.
She then put me on hold for another 15-20minutes then I was able to speak the "manager" (I have my suspicion that it wasn't a manager) and I ended up getting the same thing from this manager. I went through all charges on my credit card to show him that there was a bundle that I was paying for until recently. He said I never had a bundle and I was always charged for the phone and Internet separately. I told him I only had one charge on my credit each month from Verizon until recently. He said I must have paid the the separate phone charge online. I said nope, I would definitely remember logging on each month paying for a bill. He than said maybe it's been charging to a different credit card. I asked him how is that possible when Verizon on has one of my cards on file? I asked him to tell me what cards are being charged and he said he didn't have that information.
So round and round we went and I finally told him I felt like I was talking to a wall.
2.5 hr into this ordeal I told him I've had it with Verizon's "customer service" and I'm thinking about changing my service provider. He didn't seem to care so I will be making some phone calls to Verizon's competitors tomorrow. I asked him where can I file a complaint and he said to go on Verizon's website. So here I am.

I gave you guys too many chances to resolve this matter already. None of your customers service reps would listen to what I had to tell them other than telling me I was wrong and I didn't know what I was talking about. The reps I had talked to didn't care about keeping me as a customer, why do I need to stay. My money is just as good at your competitors. In my opinion, it's actually a disadvantage for consumers to stay loyal to one company since there's so much competition out there to entice us to switch. My next phone call into Verizon for any kind of help is close out my account. I'm expecting whoever I talk to will make it as difficult of a process as possible.

I was decieved by Verizon Wireless and I may have to tell the world!

I too was decieved by Verizon Wireless and have had to pay for a phone we never intended to use for a year now. All they said was, did I agree to the legal mumbo jumbo, which of course I had to or I wouln't have been able to finish the contraction I thought I was signing up for. I've complianed about this every time I've spoken to verizon wireless since then for a year, but they don't care. All they care about is, are they getting more money from me. Well, yes they are, but I am a very unhappy customer and they will soon see how unhappy I actually am. I'm a jounalist and a publisher. And I'm going to take aim at them with the written word if they do not come to their senses and understand that a happy customer is more important than taking money from a customer based on a mis-understanding. Are they legally ok with this? Yes. Are they right about this? N. O. spells no!
If they check the history of the phone in question, which I have brought up with them numerous times, they will see that we indeed have not used it for almost a year now. THEY ARE WRONG IN DOING THIS TO ME AND MY FAMILY. THEY ARE STEALING. ARE THEY LEGALLY COVERED? YES. ARE THEY RIGHT. NO!!!!!
VERIZON WIRELESS. DO THE RIGHT THING AND MAKE GOOD WITH ME.
I am a publisher and I have a blog that has a thousand
unique visitors per week. I've put together a paper that has 145 complaints
that Verizon wireless customers have given me permission to put in the paper as
examples of problems with this company.
I am giving Verizon wireless a chance to make things right
with me before I post the work on my blog. I will also give Verizon wireless a
chance to make good with me on my issue before I publish the work on Amazon's
Kindle and B&N's Nook for customers throughout the world to have FREE
access to download.
VERIZON, DO THE RIGHT THING AND MAKE GOOD WITH ME!!! TIME IS
RUNNING OUT!
You have my information, call me and we can straighten this out.
Please! Pretty Please with sugar on top!!
As for anyone who thinks I'm trying to wriggle out of making a mistake. You are wrong and are commiting libel, since you don't have the facts. THIS IS BETWEEN VERIZON WIRELESS AND ME!
>Add'l info from another new post by the poster has been added to their original post and their latest posts have been deleted. In addition editing occurred to comply with the VZW ToS<
Message was edited by: Verizon Moderator

commonsense101 wrote:
you added a line of service because you cant afford to buy a phone.. and then expect verizon to forgive the contact
is that what i'm understanding here?
That is exactly how I take it, but it seems some important info is missing.

Verizon Wireless Customer Service Complaint

I want to either file a complaint for the horrible customer service I received from a Verizon customer service rep and manager or learn how to file one. I just transferred from AT&T 2 weeks ago and I am already regretting it. I cant seem to find an email to be able to do this. If I dont hear from anyone with Verizon Wireless, I will just let T-Mobile buyout my contract or anyone that wants to buy me out. Kathleen KBG Verizon Wireless Customer Support
Thanks.

Dear Verizon Customer Service
On the 3rd of October I came into the Verizon Wireless-4G store on 8726 S Sepulveda Bvd Ste C, Westchester, CA 90045 where I requested to set up a new account with Verizon and pre order a new iphone 6. The employee (Michael) who set up my account, copy pasted my address from my drivers licensee without verifying with me if it was my current address. After completing my order, I signed the contact only to find out later that the incorrect address was used. So I walked into the store a couple days later to notify your employee (Michael) that the address was incorrect, but he assured me that it could be easily changed once my phone was delivered to the store and my service was initiated with Verizon. Finally on the 21's of October, when I came in to pickup my phone and complete the application, (Michael) who had initiated my application was not present, so your employee Steve Martinez was left to complete my application. From the beginning he was not only very rude, but seemed unwilling to help me, mentioning that I should wait for Michael to continue with my application, but due to my limited time, I asked him to continue with the process. When I told him that I wanted to update my address, he told me that I would not be able to do that without a proof of address. So due to my limited time, I told him to continue with my old address, and I would switch it at a later time. He denied this request, stating that he would not continue with my application until I gave him proof of a different address. I pleased with him to help me figure out a way to solve this problem and try other options, but he absolutely denied all of my suggestions or requests, stating that the only way he would continue with my account was if I provided him proof of my recent move to a new location. Following this exchange, I tried to contact customer service for help, but they notified me that the only person that could help me at this time was an in-store representative Steve Mendez because my account was not yet active. No matter how many times I asked for his help, Steve refused to continue processing my account, going so far as to say that If I wasn't happy with his service, I was welcome to a full refund and removal from Verizon service. Extremely unhappy, I left the store and took a taxi to my rental office in order to obtain a copy of my lease agreement. Finally after almost two hours of transportation, I returned with all the requested paperwork, and found that (Michael) who had initially started my account was present.
At this time, Michael notified me that not only did I not need the extra paperwork to complete my order, but that he only needed my old address in the first place to initiate my account. So after couple waisted hours and 43.51$ dollars of taxi expense, I was finally able to complete my Verizon application with Micheal. As a new Verizon customer, I am very disappointed with the level of customer service I received from Steve Mendez, who seemed more willing to transfer me to another company that work with me to figure out a solution to my problem. I had looked forward to starting service with your company, and it is unfortunate that my first experience with your employee's was such a poor one. In response to the recent incident, I would ask that my account be credited the 43.51$ that I needed to spend on transportation moving back and forth to retrieve a document that was not even used to setup my account. I can send receipt as a prof.
Sincerely, Sonja M

Does anyone know how to get a right ragged margin on this pages app?

does anyone know how to make a right side margin ragged i.e. it does not break up any words.

Use the left aligned text arrangement & make sure hyphenate is unchecked in the document inspector.

Is there someone at Verizon that still cares about their customers and will help make this right??

I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution. My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON. I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED. One rep gave me his email address so that I could follow up with him in case something went wrong with the credit. I have emailed him and GUESS WHAT? NO RESPONSE. I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED?? NOT FAIR. This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER. WHAT AM I SUPPOSED TO DO NOW TO GET HELP? Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES?? A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE? When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate. APPARENTLY THIS ISN'T TRUE.
Is there someone at Verizon that still cares about their customers and will help make this right??

After ANOTHER call I may be on track to resolving this. But WHY did it have to take several calls and chats over a two week period? WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out? Why does it need to come to that? I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
Verizon, please consider looking into your lack of proper customer support and make corrections. Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience.

How come Verizon Wireless will not give their customers a corporate number, email, or address to send complaints?

I have been with Verizon Wireless for 7 years and I have went through more problems in customer service in the last year then I have in my whole 7 years. Usually if I have a problem they fix it immediately, I tend to call instead of going into a Verizon store because Verizon stores just do not care about their customers. I am beginning to think the same thing about Verizon Wireless customer service.
Problem number 1: Verizon Wireless making changes to my account, aka payment arrangements, without my knowledge or consent. Making my phone shut off because I was 3 days late. Yes THREE DAYS... not months. Then after they turned my phone on because of their error I paid my bill. About a couple weeks later I decide that I want to purchase a new phone and want it billed to my account. They then tell me that no I could not have it billed to my account because my phone was shut off for non-payment. I then explained that it was an error, they then told me that they could not over-ride the system and I would have to wait 6 months to bill to my account. I asked if that meant I could bill to my account even if Iam late a couple days or what. They told me as long as my phone had not shut off because of non-payment I would be able to bill to my account, also that they would write a formal complaint on the person who made a payment arrangement on my account without my consent and they would get back to me. That was in Mar of 2013. I am still waiting for a reply from my complaint.
Problem number 2: In March of 2013 Verizon had an email option on their website where you could email corporate and they will email you back. Since then they have taken it off and will not give their customers email, number, or address where they can reach corporate at.
Problem number 3: Sept of 2013, it has been 6 months. I I then call Verizon to bill to my account a new phone, because I wanted to start a new contract. Well they tell me that because I do not pay on the same day of every month I will not be able to bill to my account and they can not over ride the system. I then tell them that this was not what was told to me in March of this year. The rep tells me that she cant do anything for me except investigate it and get back to me within 4 hours. I say okay and leave my number I wanted to be reached at, I asked if she was sure that she was going to call me back because I have been told in the past by verizon wireless reps that I would receive calls from them and they never bothered to return my call, because basically I was un-important. She stated that she would and she appreciated the business I gave Verizon for the past 7 years. (she was a supervisor by the name of Jeniffer in customer service on the east coast). 5 hours later I still had not received a call so I call back and ask to speak to a supervisor they then tell me that my claim was denied for "unknown" reasons about the call 6 months ago and they were not going to let me bill to my account and they couldnt help me further. I asked for a a corporate number, email, or address and they told me repeatedly that they did not know them and could not give them out if they did know them. That if I had a complaint he could notate it and make sure it was handled. Psssh just like it was handled 6 months ago. I daid thank you but no thanks and ended my call soon thereafter.
It just galls me that Verizon treats their customers who make them money by using their services and phones every year. They do not have any care for the complaints and actions of their workers as well as their customers.
I just want to know it anyone knows they corporate number, email or address??
Or maybe a verizon rep out there (which I pretty much doubt will respond to my question)
If I dont receive an answer soon I believe... no i KNOW I will be taking my $127.33 else where and maybe just maybe I can get better customer service, even if its just a tiny inch better than Verizons.
AT&T here I come.

yesterday i went to verizon with a 8 day old broken phone after 40 mins in line to be helped the sales staff at glenway av in cincinnati turned me around and sent me out the door without solving my problem or returning my less than 14 day old phone. i called corporate at >>removed<< they called the store and made an appointment with the manager to resolve my issue. when i returned to the store i was told i had to wait in line again so i decided to get loud enough for every customer in the store to hear what kind of customer service i was recieving. so then the employee at the door not the manager called the police on me and threw me out of the store so today i am returning my phones and am seeking other service providers but anyhow the corporate number i provided is a good one and the people you reach will solve your problem corporate level is does do a grat job but the customer service level and store level employees i have found to be very unproffessional and extreemly mismanaged.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Verizon provided me with a defective phone, won't make it right.

Okay, here's the scoop. I purchased my X online, received it on August 9. Purchased a combo case/holster and screen protectors the next day from a Verizon store. The day after (Aug 11), I noticed that my camera button was missing, even though I had not taken a single picture (was too busy playing with all of the other doo-dads!). Went to a Verizon store, and they immediately ordered my a replacement, which arrived the very next day. Great, right? Well, almost.
As soon as I powered up the new replacement phone, I noticed that the backlight on the "home" button wasn't working. The backlight for the other 3 hard buttons (menu, back, search) worked fine, just not the "home" button. Now comes the kicker: According to the paperwork that came with my "new" replacement phone, I am only allowed ONE new replacement during that first 30 day period.
So let me get this straight...I pay $200 for the latest & greatest phone. It breaks in less than 2 days. They replace it quickly (yay!), but the replacement is defective from the very beginning (boo!), and I'm {word filter avoidance}
? So now I can only get it replaced under warranty with a "refurbished" unit? I actually suspect that the first replacement WAS a refurbished unit, not new.
Luckily, the phone works and the lack of back-lighting on the "home" button is more of an inconvenience than anything, but I am still not a happy camper. Especially after being a Verizon Wireless customer for nearly 20 years now with 5 phones total on a family plan! IMO, I should have a comletely "working" "new" phone in my hands, as that is what I thought I was purchasing less than 30 days ago.

Yes, but since they already replaced it once, they will only replace it this time with a "refurbished" unit, not new. And of course, they have nothing in stock, so they would have to ship the "refurbished" one out as well (which doesn't bother me at all...I just feel that I should be getting a new one, not "refurbished").

No Verizon Wireless Service/Cannot Make Calls but can connect to 4G LTE & use internet

I have a Motorola Droid Ultra and my phone just does not catch Verizon Wireless Service anywhere. It shows up as 4GLTE and i can still connect to my data & go on the internet but I cannot make any calls. Ocassionally it will connect to "Verizon" and I can recieve SMS (Text Messages)but still no calls.

Titah420,
We definitely want you to have access to all your services. What happens when you try to make a call? Are you able to receive calls? Are text messages an issue?
SandyS_VZW
Follow us on Twitter @VZWSupport

Since June 3, 2013 MiFi 4g Verizon wireless internet will not connect to my Face Book

I am using the MiFi 4G Verizon wireless internet connection. Since Monday, June 3, 2013, the only internet site I cannot get into now is my Face Book. If I do finally get in anything I click on is dead or just sits there and spins. I thought I had been hacked but after 3 days of trying I finally was able to get into my FB account settings and changed my password. So I know I wasn't hacked. It takes try after try to get into the FB, but generally nothing is clickable. After having it so many years why all of a sudden is this happening and to only this site on my wireless connection? My Daughter has cable internet connection and she is having not one problem. Her FB loads right up. Then I hear on the tv all this stuff about the gov spying on Verizon customers. Not just phones but they say FB too. I pay for my internet connection and should be able to get all sites. Is anyone else having this problem all of a sudden?

Hi. I had replied to muttandjeff on his question internet issues as I was having the same problem and all pc's and laptops in my house and my husband's FB account too. Anyway, after about 5 days of this I had tried once again one evening to get into FB and it went right in! I thought wow. So I came back here to muttandjeff's posts to find that he had ;posted abount an hour before I got there that all of a sudden he could get into FB. And that was about the same time for me too. So I posted to him that we could now too all of a sudden. Anyway, as long as I have had my MiFi and my FB account, this is the first time this has ever happened and I do appreciate that you all keep up with what is going on in this forum and that the problem has been resolved. Thank you! Also, on my question before I logged out it said question not answered and beside it then was an insert to mark as question now assumed answered. I clicked on that. Thanks again!!!!

Does anyone have an email address for someone who cares at Verizon Wireless?

I have had enough with Verizon Wireless and their lack of service and NO WAY to contact tech support. Which of you brave people will speak up and answer this question? Any way to get answers on ANYTHING to do with lack of phone service, no connection, weak signal/no signal, lack of coverage, etc. Why am I having to ask this question in a "community" forum? Why isn't there a link on this useless website for something other than spending money, buying new equipment, upping my contract? Should any company's customers have to use a forum and speak their mind or go to Facebook or Twitter for support. (Which by the way is just another forum and a pacifier.)
Would someone FROM Verizon Wireless with KNOWLEDGE and answers PLEASE contact me?
I've got an email ready for you. I sent it to the email address that
was shown on our VZaccess Manager but guess what? It's BOGUS!!!
Don't try support@verizonwireless either because that is bogus.
I've already complained to the FCC like thousands of other people.
Watch out or you will end up like Ma Bell did years ago.
BUSTED UP.
Feel free to contact me at (email address removed)
Don't bother trying to call me on my cell phone. BECAUSE
IT DOESN'T GET A SIGNAL WHERE I LIVE 3 MILES FROM
TOWN.
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

After doing some more research here are the people I am trying to contact in the executive branch:
http://www.verizonwireless.com/aboutus/leadership/executive.html
And now for the regional contact info:
http://www.verizonwireless.com/aboutus/leadership/area.html
Had to answer my own question. Thanks a lot customer service. Once again you have failed me.

Using Mac OSX Install Disc 1, I am not able to get any further than the Partition tab. It allows me to select my hard drive selection, but will not allow me to make any other selections. Does anyone know their way around this obstacle? Thanks!

Using Mac OSX Install Disc 1, I am not able to get any further than the Partition tab. It allows me to select my hard drive selection, but will not allow me to make any other selections such as options. Does anyone know their way around this obstacle? Am I doing anything wrong? Thanks

Hello, The Hatter, I read about the 'trick' of backing up, erasing, and restoring too, but I figured it would take longer than defragmenting the disk.
But the defragmentation process has just finished! so I'm gonna try to run Boot Camp again soon!
Thanks for your helpfulness, anyway.
And P.S. I didn't clone my system onto the external drive, I just inserted the Mac OS X Install CD, rebooted holding down the "C" key, and installed a fresh Snow Leopard system onto the predetermined partition. I will use that in cases of emergency, when my main/internal system becomes unusable.

Since updating last time Firefox will not open new tabs unless I right click on a link. It won't open them via file or the tab at the top of the brwoser. Anyone know how to fix this?

Since updating last time Firefox will not open new tabs unless I right click on a link. It won't open them via file or the tab at the top of the brwoser or usinf ctrl + t. Anyone know how to fix this?

I can press ctrl for a new tab but otherwise a new tab does not open. I actually need help regarding this new Synch which apparently will be in Firefox automatically in an upcoming version so I am asking how that will synch with people who use LastPass-of course because I use this very successfully and really am not eager to change the set up that I have in place at this time.
I have read through endless FAQ trying to find anyone else who has this question or concern but have found nothing. Can you please tell me how that service will get along with LastPass which does basically the same thing as Synch-it is probably spelled wrong as it looks wrong to me but if I click back to where this issue began, I will lose all of this question so please respond for the upcoming service synch.

My backlight will not turn off automatically. I have to manually turn it off and forget to sometimes and that drains my battery. Does anyone know how to make it turn of automatically after a few seconds?

My backlight will not turn off automatically. I have to manually turn it off and forget to sometimes and that drains my battery. Does anyone know how to make it turn of automatically after a few seconds?

Use the Settings app.
Settings > General > Auto Lock
Is Auto Lock set to Never? Change it to less time.

Will anyone at Verizon Wireless make it right?

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