Windows support USB can't be found

I was trying to boot camp my girlfriends mac with windows on it, and it got everything done, but we can't seem to install the Windows support drivers on there. It keeps saying "USB cannot be found" even when we have a correctly formatted USB in.

What is the exact MBP model that you are using? Knowing that the correct drivers can be found from the Bootcamp downloads.
Switch to Windows and download the appropriate file, unzip it in a new directory, and run setup.exe in the Bootcamp folder.

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