Windows7, Office 2007

Question

I use Acrobat 9 Pro to create PDF files from Word files that have Arabic text with Hindi numerals.
Recently I upgraded from Windows XP to Windows 7 Pro and from Word 2003 to Word 2007. Two problems appeared:
1.     When I view or print old PDF files, All kashidas are missing from Arabic words. A blank gap appears where the kashida used to be.
2.     When I create a new PDF files from a Word file with Arabic text and Hindi numerals, the kashida looks fine, but the numerals revert to the Arabic form (the Western style).
The first problem clearly has nothing to do with Word 2007, since it involves old PDF files that looked fine when I viewed them in Acrobat 9 on Windows XP. Therefore, is there a setting in Windows 7 that I need to change, or do I need to change a setting in Acrobat or Distiller?
The second problem could conceivably have something to do with Word 2007, but the numerals there are set according to context, so they appear Hindi when the text is Arabic. They only revert to the Arabic style when the PDF is created, so I cannot figure out what might have caused this change.
Whatever the cause might be, will both these problems go away if I invest in Acrobat ME instead? I tried calling the folks at WinSoft, but I cannot get through.
Thank you very much.

Answer 1

Acrobat ME is not available for download. However, I called WinSoft in France to enquire about whether Acrobat ME would solve the problem. They said they had never heard of this problem before. They asked me to send a sample file. I sent them two files, the Word file and the PDF file, so they could compare and experiment. They had the same problem on Windows 7. Acrobat ME did not help. The problem persisted. However, they said,
“A solution would be to use fonts that can be embedded and to use Adobe PDF driver when printing. In this case, it works.”
Based on their suggestion, I experimented with numerals in Times New Roman (True Type, embedded) and Winsoft Naskh Pro (Open Type, embedded). The problem persists in both cases.
The intriguing part in their suggestion is “to use Adobe PDF driver.” How do I make sure that I am using the right driver? I didn’t know there was any other driver. In any case, when I create a PDF, I use the “Create PDF” command in the “Acrobat” ribbon in Word 2007 (which replaces the Acrobat tool bar in Word 2003).
I have also tried making a PDF file from within Acrobat itself, using
File>Create PDF>From File (selecting the Word file I want to convert)
I even tried saving the font in the Word document itself before creating the PDF file. That did not help either. I am now convinced the problem has nothing to do with embedding. Their suggestion about the driver may be the key to this puzzle. How do I make sure I am using the right driver?
I am attaching the Word file and/or the PDF file I have been experimenting with.
Thank you very much.