Workflow Attachment Issue after UTF8 conversion

I have custom worklow with an html attachment. It worked fine until UTF8 conversion is done. Now the attachment is missing from the email message at all.
Any suggestions you may have would be greatly appreciated. Thanks in advance!

Default HTML Attachment
I am not sure if UTF8 conversion has anything to do with the HTML attachment missing. If you are on 11.5.9, the HTML attachment with the e-mail notification is driven by the Notification Preference that the user has. Following are the possible notification preferences that a user can select.
MAILHTML - HTML mail with attachments
MAILHTM2 - HTML mail
MAILATTH - Plain text mail with HTML attachments
MAILTEXT - Plain text mail
SUMMARY     - Plain text summary mail
QUERY - Do not send me mail
SUMHTML - HTML summary mail
If the user has MAILHTM2, the default HTML attachments are not sent. You need to have MAILHTML to receive default HTML attachments.
Custom Attachment
If you had written your own PLSQL Document API to generate a HTML attachment to the notification, you will have to check if the web-based notification accessible from Self-Service is visible. Check the workflow definition if the Document Type attribute for the HTML attachment is still available in the DB and that the Attach Content check box is checked.
Hope this helps
Vijay

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