Office 2010 standard attachment issue

Hi All,
We have encounter an attachment issue when we upgraded the MS office from Office XP to Office 2010. When we attach 2 or more attachments (I tried .PDF or .JPG). Office application will not response and the outlook trace icon will appear "Outlook is
retrieve data from exchange server". The attachment will appear at the message after 5-10 mins (The longest time was ~45mins to attach a 1MB .pdf).
I also tried to disable the outlook add-ins and run as safe mode (run outlook /safe). But the problem still exist.
Our exchange server is running at version 6.5.7638.1
Best Regards,
Samuel Chu

Hi,
The "retrieve data" popups are usually an indication that the client is taking unusually long time to receive information back from the server, or contact the server. The causes for the popups are:
   - Exchange server performance problems
   - client (or add-in) problems
   - network related issues
   - large number of items in mailboxes
   - Active Directory related issues (performance issues etc)
Does this issue happen to all your clients or just a few users? If it happens to just a few users, please first make sure the mailbox size is not too large. Make sure these users don't have a large number of items in a folder. See:
http://support.microsoft.com/kb/905803
If all or major of your clients are experiencing this issue, then the problem is most likely server related (or network on the server side related), I'd recommend you post a question in the Exchange forum to get further assistance:
https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver
For more information, you can refer to this blog article:
http://blogs.technet.com/b/exchange/archive/2005/05/25/405353.aspx
Hope this helps.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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