Workflow mailer issue

Hi All,
I am new apps DBA,
Below query is giving - >
1 - Select NOTIFICATION_ID, MESSAGE_TYPE, MESSAGE_NAME, STATUS, MAIL_STATUS, FROM_USER, TO_USER from wf_notifications where MAIL_STATUS='FAILED';
STATUS (open and closed) and MAIL_STATUS faield. Please let me know what it means and how I can fix this.
2 - SELECT COUNT(*), message_name FROM wf_notifications WHERE STATUS='OPEN' AND mail_status = 'MAIL' GROUP BY message_name;
COUNT(*)
14 ->>>> For 2 message names -> Please suggest me how I can troubleshoot this.
11
I have checked the dashboard and notification mailer is running fine.
Thanks,

Hi;
Please review:
How the OM workflow data is populated in Wf_notifications Table ? [ID 1399994.1]
Workflow Java Mailer & Notifications FAQ [ID 562551.1]
How To Remove Error Notifications From The Worklist [ID 357904.1]
Regard
Helios

Similar Messages

Issue in workflow mailer configuration

Hi all,
I have to configure notification mailer, for that I have an IP address of smtp server and an email username and password. Using these 3 details I can configure the mail in MS Outlook and send/recieve mails. When I give the same details in Notification mailer page, I am getting relaying denied error. Please help me in resolving this.
Our environment is R12.1.3 on AIX 6.1
Regards,
Charan

Hi,
Thanks for the reply. Error is below
FAILURE: javax.mail.SendFailedException: Sending failed; nested exception is: class javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 554
5.7.1 <[email protected]>: Relay access denied Parameters {{OUTBOUND_USER=test@gov.***, FROM=Workflow Mailer, REPLYTO=test@gov.***, OUTBOUND_SERVER=10.10.10.10, OUTBOUND_PASSWORD=*****,
COMPONENT_ID=10006}}
Regards,
Charan

Workflow mail shows junk character in outlook where arabic

Hi all
We have EBS R12 12.0.4. I am facing the problem with workflow mails.
whenever the workflow mails comes in outlook it show junk characters instead of arabic letters.
regards
Musaddaq

I have done following steps but no changes have the same issue.
1. Navigate to OAM->Workflow Manager->Notification Mailer->View details in this page
2. Look for parameter called RESET_NLS change this value from 'YES' to 'NO'.
3. Bounce Notification Mailer.
Regards
Musaddak.

Workflow Mailer setup

Hi Guys,
Im busy setting up a workflow mailer thru a metalink note guide but I'm a bit confused..
I've run the following scripts
SQL> select target_node
from fnd_concurrent_queues where concurrent_queue_name like 'WFMLRSVC%';
2
TARGET_NODE
CIBPRD01
SQL> SELECT b.component_name,
2 c.parameter_name,
3 a.parameter_value
4 FROM fnd_svc_comp_param_vals a,
5 fnd_svc_components b,
6 fnd_svc_comp_params_b c
7 WHERE b.component_id = a.component_id
8 AND b.component_type = c.component_type
9 AND c.parameter_id = a.parameter_id
10 AND c.encrypted_flag = 'N'
11 AND b.component_name like '%Mailer%'
12 AND c.parameter_name in ('OUTBOUND_SERVER', 'REPLYTO')
13 ORDER BY c.parameter_name;
COMPONENT_NAME
PARAMETER_NAME
PARAMETER_VALUE
Workflow Notification Mailer
OUTBOUND_SERVER
mailhost
Workflow Notification Mailer
REPLYTO
[email protected]
COMPONENT_NAME
PARAMETER_NAME
PARAMETER_VALUE
The problem is the OUT_BOUND_SEVER is set to mailhost.
where do I get the right name for the out_buond_server??
Thanks
Sibusiso

Hi Sibusiso;
Pelase check below notes which could you helpful for your issue:
How to Troubleshoot 'Validation failed' Errors when Starting the Mailer [ID 463354.1] *<< part 1) Regarding OUTBOUND_SERVER related error:*
PS: If you dont your SMTP Ip connect wiht your local system admin
Regard
Helios

Workflow mailer error

Hi ,
I was getting the workflow mailer error from R12. I tried to start,but failed......after that I got a confirmation from my client that somebody changed a table, then I checked again and found Workflow mailer working fine....I didnt get what happened on this...
friends, If you have any idea on this, please share

Pl post details of OS, database and EBS versions. Has this mailer worked before ? If so, what changes has been made recently ? Pl also see these MOS Docs
How to Troubleshoot 'Validation failed' Errors when Starting the Mailer          (Doc ID 463354.1)
Unable To Start Workflow Notification Mailer          (Doc ID 418329.1)
How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer Issues          (Doc ID 753845.1)
Workflow Mailer Will Not Start Stays In Starting Status          (Doc ID 837893.1)
Unable To Connect To The Mail Account. Check The Host, User Name And Password          (Doc ID 1123684.1)
HTH
Srini

Workflow Mailer Service not starting

Hi Friends,
My Environment
OS : OEL4U5
Application Vers : R12.1.3
Db Version : 11.1.0.7
Hostname : erptest01
Here we configuring the Workflow Notification Mailer Service in our R12 instance. When we trying to start services in the workflow service componenets every service was started except the below Workflow Document Web Services Service
Select     Name     Status      State     Node     Actual Processes     Target Processes
1 Workflow Document Web Services Service     Down     Activated ERPTEST01     *0*     *1*
2 Workflow Agent Listener Service     Up     Activated     ERPTEST01     1     1
3 Workflow Mailer Service     Up     Activated     ERPTEST01     1     1
Kindly find the error in Log file FNDCPGSC2064585.txt,
[Nov 17, 2011 10:01:39 AM IST]:1321504299198:-1:-1:erptest01.4iapps.com:172.16.1.11:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.1.11:1942:1321504289045:29:ERROR:[SVC-GSM-WFMLRSVC-2064585 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:java.lang.RuntimeException: 172.16.1.11.4iapps.com
     at oracle.apps.fnd.wf.mailer.MailerUtils.isSocketConnectableNew(MailerUtils.java:300)
     at oracle.apps.fnd.wf.mailer.SMTPUtils.isValidOutbound(SMTPUtils.java:522)
     at oracle.apps.fnd.wf.mailer.Mailer.validateParameterValues(Mailer.java:1238)
     at oracle.apps.fnd.cp.gsc.SvcComponent.performValidateParameterValues(SvcComponent.java:233)
     at oracle.apps.fnd.cp.gsc.SvcComponent.start(SvcComponent.java:314)
     at oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(SvcComponentContainer.java:2212)
     at oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(SvcComponentContainer.java:301)
     at oracle.apps.fnd.wf.bes.DispatchThread.run(DispatchThread.java:57)
[Nov 17, 2011 10:01:39 AM IST]:1321504299198:-1:-1:erptest01.4iapps.com:172.16.1.11:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.1.11:1942:1321504289045:29:UNEXPECTED:[SVC-GSM-WFMLRSVC-2064585 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:An unexpected RuntimeException or other Throwable occurred -> java.lang.RuntimeException: 172.16.1.11.4iapps.com
[Nov 17, 2011 10:01:39 AM IST]:1321504299198:-1:-1:erptest01.4iapps.com:172.16.1.11:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.1.11:1942:1321504289045:29:EXCEPTION:[SVC-GSM-WFMLRSVC-2064585 : oracle.apps.fnd.cp.gsc.SvcComponentStateMachine.updateComponentStatus(Logger, Connection, int, String, String)]:BEGIN (Logger{mLog=[$Header: AppsLog.java 120.4.12010000.2 2009/06/17 15:14:37 rsantis ship $ @2216507 {oracle.apps.fnd.profiles.ExtendedProfileStore@7124af}],mUniqueId=SVC-GSM-WFMLRSVC-2064585,mLevel=4}, oracle.jdbc.driver.T4CConnection@19fe451, 10006, STOPPED_ERROR, Could not handle the control event -> java.lang.RuntimeException: 172.16.1.11.4iapps.com)
[GC 16930K->11874K(18016K), 0.0007370 secs]
Kindly suggest us,
Thanks,
Athish

Hi Hussein
We Followed the above mentioned docuement but its not fixed. And atlast we resolved and fixed issue by following steps.
1) Downed the Apps services.
2) Runned the cmclean.sql as a apps user.
3) Rebounce the DB.
4) Started the every services.
Select Name Status State Node Actual Processes Target Processes
1 Workflow Document Web Services Service UpActivated ERPTEST01 *1 1*
2 Workflow Agent Listener Service Up Activated ERPTEST01 1 1
3 Workflow Mailer Service Up Activated ERPTEST01 1 1
Now the Notification Mailer is Up and running with out any issues
Thanks & Regards
Athish

Oracle Workflow timeout issue ....

Hey Guys ,
Happy new year to you all.
I have a issue facing in in our custom oracle Workflow.
Here are details :
The workflow custom process has handled in such way that after five days of the notificaiton generation if its unattended then it will timeout
and its been looped to generate one more ( similar ) notificaiton to the same person. And this notification is set to NO timeout.
But the problem here is , when user try to open ( seocnd) notification , he get page can not dispaly error.
Can you please guide me , what could be the problem.
Regards
Raghu

Hi;
What is your EBS version?Any error on wf log file?
Please check below notes which could helpful on your issue:
OWF Diagnostics, Solutions and Information [ID 332152.1]
How To Turn Debug On & Off in Workflow Mailer - Version 2.x [ID 224026.1]
Troubleshooting Oracle Workflow in Applications 11i [ID 262011.1]
OWF H Diagnostics, Solutions and Information [ID 332152.1]
Workflow Configuration and Troubleshoot
Workflow Configuration and Troubleshoot
Re: Workflow setup Questions
Regard
Helios

Workflow mailer configuration -Unable to make a network connection

Hi Friends,
We are trying to configure imap server in 11i workflow notification mailer & getting the error message "Unable to make a network connection".
system configuration:
EBS 11i - windows 2003 server
database - 11.1.0.7
for imap server we are using ms exchange server 2007.
pl help us to resolve this issue .
*Jan 24, 2012 2:13:58 PM GST]:1327400038328:Thread[BES Dispatch Thread,5,main]:0:-1:QLNG-S-012:172.16.4.12:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-51286 : oracle.apps.fnd.cp.gsc.SvcComponentStateMachine.updateComponentStatus(Logger, Connection, int, String, String)]:BEGIN (Logger{mLog=[$Header: AppsLog.java 115.78 2004/12/16 16:17:13 rnix ship $ @23667197 {oracle.apps.fnd.profiles.ExtendedProfileStore@136a43c}],mUniqueId=SVC-GSM-WFMLRSVC-51286,mLevel=4}, oracle.jdbc.driver.OracleConnection@1a7508a, 10006, STOPPED_ERROR, Could not handle the control event -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {INBOUND_SERVER=Unable to make a network connection.}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y, INBOUND_UNSOLICITED_THRESHOLD=2, NODENAME=WFMAIL, SEND_UNSOLICITED_WARNING=Y, AUTOCLOSE_FYI=Y, PROCESSOR_READ_TIMEOUT_CLOSE=N, INBOUND_PROTOCOL=IMAP, ATTACHED_URLS=WFMAIL:ATTACHED_URLS, [email protected], PROCESSOR_OUT_THREAD_COUNT=1, EXPUNGE_ON_CLOSE=Y, ATTACH_STYLESHEET=Y, OUTBOUND_CONNECTION_TIMEOUT=120, INBOUND_MAX_RET_EMAIL_SIZE=100, MAX_INVALID_ADDR_LIST_SIZE=100, PROCESSOR_MAX_LOOP_SLEEP=60, SEND_ACCESS_KEY=N, PROCESSOR_IN_THREAD_COUNT=1, FRAMEWORK_APP=1, CLOSED=WFMAIL:CLOSED, INBOUND_FETCH_SIZE=100, SUMMARY=WFMAIL:SUMMARY, ENABLE_STYLESHEET=N, PROCESSOR_ERROR_LOOP_SLEEP=60, OPEN_MAIL_FYI=WFMAIL:OPEN_MAIL_FYI, FRAMEWORK_RESP=20420, ALTERNATE_EMAIL_PARSER=oracle.apps.fnd.wf.mailer.DirectEmailParser, INBOUND_PASSWORD=_8#6#$##88^9494^!$$89$#^666@#496^#4!$8$ `A+A9+*|!$^}^&%|#}!@%^$09|@}$#}0+, RESET_NLS=N, HTTP_USER_AGENT=Mozilla/4.76, PROCESS=PROCESS, OPEN_MAIL_DIRECT=WFMAIL:OPEN_MAIL_DIRECT, PROCESSOR_LOOP_SLEEP=5, MESSAGE_FORMATTER=oracle.apps.fnd.wf.mailer.NotificationFormatter, [email protected], FRAMEWORK_USER=0, CANCELED=WFMAIL:CANCELED, OUTBOUND_PROTOCOL=SMTP, DISCARD=DISCARD, [email protected], FROM=Workflow Mailer, PROCESSOR_DEFER_EVTDATA_READ=Y, SEND_CANCELED_EMAIL=Y, WARNING=WFMAIL:WARNING, PROCESSOR_MAX_ERROR_COUNT=10, INBOUND_CONNECTION_TIMEOUT=120, HTMLAGENT=http://qlng-s-012.qalhatlng.int:8000/pls/PROD, INBOX=INBOX, OPEN_INVALID_MORE_INFO=WFMAIL:OPEN_INVALID_MORE_INFO, OUTBOUND_SSL_ENABLED=N, INBOUND_SERVER=172.16.4.3, OPEN_MORE_INFO=WFMAIL:OPEN_MORE_INFO, MAILER_SSL_TRUSTSTORE=NONE, INLINE_ATTACHMENT=N, OPEN_INVALID=WFMAIL:OPEN_INVALID, EMAIL_PARSER=oracle.apps.fnd.wf.mailer.TemplatedEmailParser, DIRECT_RESPONSE=N, OPEN_MAIL=WFMAIL:OPEN_MAIL_OUTLOOK, HTML_DELIMITER=DEFAULT, FRAMEWORK_URL_TIMEOUT=30, COMPONENT_LOG_LEVEL=1, SUMHTML=WFMAIL:SUMHTML, PROCESSOR_READ_TIMEOUT=10, DEBUG_MAIL_SESSION=N, INBOUND_SSL_ENABLED=N, OUTBOUND_SERVER=qlng-s-003.qalhatlng.int})
[Jan 24, 2012 2:14:38 PM GST]:1327400078003:Thread[ComponentMonitor,5,main]:0:-1:QLNG-S-012:172.16.4.12:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-51286 : oracle.apps.fnd.cp.gsc.SvcComponentMonitor.startAutomaticComponents()]:Starting automatic component 10006
[Jan 24, 2012 2:14:46 PM GST]:1327400086473:Thread[BES Dispatch Thread,5,main]:0:-1:QLNG-S-012:172.16.4.12:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-51286 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:(BusinessEvent{name=oracle.apps.fnd.cp.gsc.SvcComponent.start, key=SVC:24-JAN-2012, priority=50, correlationId=null, sendDate=Tue Jan 24 14:14:40 GST 2012, receiveDate=null, From Agent: , To Agent: , Last Subscription= , Error Message=null, Error Stack=null, [email protected], COMPONENT_ID=10006, CONTAINER_PROCESS_ID=51286, CONTAINER_TYPE=GSM, BES_PAYLOAD_OBJECT=false})
[Jan 24, 2012 2:14:56 PM GST]:1327400096565:Thread[BES Dispatch Thread,5,main]:0:-1:QLNG-S-012:172.16.4.12:-1:-1:EXCEPTION:[SVC-GSM-WFMLRSVC-51286 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(int, String, String)]:Successfully retrieved component details from the database*

Thanks for your update.
I have checked as per the metalink doc "242941.1" . i am getting below message only for IMAP.
*C:\prod\scripts>%AFJVAPRG% -classpath %AF_CLASSPATH% -Dprotocol=imap -Ddbcfile=
c:\prod\prodappl\fnd\11.5.0\secure\PROD_qlng-s-012\prod.dbc -Dserver=qlng-s-003.
qalhatlng.int -Dport=995 -Dconnect_timeout=120 -Ddebug=Y -Daccount=oracle1@qlng
.om -Dpassword=System123 -DdebugMailSession=Y oracle.apps.fnd.wf.mailer.Mailer
MLRTST : oracle.apps.fnd.cp.gsc.Logger.Logger(String, int) : Logging to System.o
ut until necessary parameters are retrieved for Logger to be properly started.
DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.
IMAPStore,Sun Microsystems, Inc]*
Kindly suggest need to any setup in ms exchange server or firewall level.
Thanks

Problems in starting up the Workflow Mailer

Hi,
I am pretty new to the Oracle Workflow.
I have recently installed Workflow 2.6, and when i try to start the workflow mailer wfmlr.exe, i am getting the following error :
wferr 2009 : Fatal error, mailer is exiting.
wferr 2102 : Could not connect to mail service using account 'my_email_user/password'.
wferr 2202 : Could not establish mail service connection.
wferr 2201 : Mail service connection refused. Error code 8.
The Environment is Windows 2003 Server, and Microsoft Outlook 2003.
Can anyone please let me know whether Workflow 2.6 is certified for use on Outlook 2003, and if not, is there any other way in which this issue can be resolved by making it run on Outlook 2003.
Your comments would be highly appreciated.

At install time there is a question that asked if you would like to configure adminstration now. (Something like that). By default this is not checked. If you did not check it you cannot access enterprise manager.
The is probably a way to configure it, but it might be faster reinstalling.
There is a simple way to de install by going to the ORACLE_HOME/bin and run the deinstall script.
cheers
James

Workflow Mailer Configuration...

I am configuring workflow mailer notification for sending notifications from oracle apps to email of the apps users.For this I have used organization's mail server(SMTP server) as the outbound server for sending the notifications.But this method is working only when the notifications are being send to the organization's corporate accounts.Whenever we try sending it to other mail accounts (such as,gmail or yahoomail) these notifications dont get delivered.Although, we can send mail from our corporate mail account to other mail ids.What i dont understand is why we cant mails from workflow mailer although its configured using the organization's mail server(SMTP)?

I suspect this is an issue with your corporate mail system and not WF Mailer, since mail to internal users is being delivered successfully. Can you pl check the value of the column MAIL_STATUS in table WF_NOTIFICATIONS for those notifications where email is not being received ? If the value is SENT, then WF Mailer was able to successfully hand off the email to the corporate email system, and it is this system that is not delivering to the external email id (yahoo, google etc). If this is the case, you will have to check with your corp email group to see if they can trace what is happening.
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Workflow Mailer Information....

Hi,
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Rup

Hi,
See the queries in (Note: 753845.1 - How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer Issues).
Regards,
Hussein

After Database migration,workflow mailer is not getting up

After database migration, our workflow mailer is not getting up.
Application version : 12.0.6
DB version: 11.2.0.2
Should we rebuild the workflow queues after migration.Please help!!!!!

After database migration, our workflow mailer is not getting up.What migration? Please elaborate more.
Please check the workflow log file for any errors.
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Hussein

Inbound Workflow Mailer Tags not discarding messages

Our workflow mailer tags don't seem to be discarding undeliverable messages. we have a few closed PO notifications that are being returned with "Undeliverable:" subjects, and "Delivery has failed to these recipients or groups" in the body.
I have added the Undeliverable and "Delivery has failed to these recipients or groups" to the tag list in Notification mailer setup, but it makes no difference. I have added the tags, and refreshed the mailer but the messages are still coming into the PROCESS folder instead of being put in the DISCARD folder.
I posted this thread previously and it never received an answer. I was hoping someone else had the issue now and could provide some insight.
Inbound workflow mailer tags don't recognize Undeliverable system messages
Oracle EBS R12: 12.1.3
Mail system: Exchange

I posted this thread previously and it never received an answer. I was hoping someone else had the issue now and could provide some insight.
Inbound workflow mailer tags don't recognize Undeliverable system messages
Sorry, I missed your last update in the other thread. I have just responded and it might be helpful if you provide those details.
Thanks,
Hussein

Workflow Mailer Delays Sending Messages

Greetings,
We recently installed Workflow 2.6.3.5, and have noticed a very strange problem. The Workflow Mailer will propagate messages starting at 1 second, then 2 seconds, then 4 seconds, then 8 seconds, steadily increasing to 240 seconds. Then the messages will propagate for some time at 240 seconds. Then the sequencing resets back to one second, and increases to 240 seconds.
We've opened a TAR on metalink, but Oracle has been veryslow to respond. As a result of the delay in propagation we have almost 2000 messages in our WF_NOTIFICATION_OUT queue that need to be sent.
Has anyone seen this problem and can recommend a solution?
Thanks for your help,
Michelle Detommaso

Hi,
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Regards,
Hussein

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

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