Worst backlight issue ever.
I recently purchased a powerbook DVI 667 on ebay, knowing that the backlight didn't work. It was my thought that a simple inverterboard replacement would fix the problem, so I ordered a new inverterboard at the same time.
They both came, and to my surprise the new inverterboard also had a new cable. Unfortunately nothing I did could fix the problem. Replacing the inverterboard didn't help.
With a voltmeter I measured that the inverter produced well over a thousand volts for a brief second, and then stopped. Then from the old inverter I measured the same thing. I do not think it is the backlight CCFL tubes simply because the voltage coming out of the inverter fluctuates without the backlight connected. So I believed the only other problem could be the logic board. I was able to measure voltages from the logic board fluctuating whenever the screen should have turned on its backlight, but they did not sustain themselves, so it looked like a bad logic board. Not an item I wanted to replace, but I bought one anyway.
Having installed it today, the problem persists. I am fairly sure this logic board is of high quality. Could both inverters have been bad? If you were me, would you spend 55 more dollars on another inverter to see if it would work?
I have tested removing selected components and then booting the machine to see if there is any interference, but removing things does not help anything.
Could this have anything to do with the power supply? It does not run properly regardless of the batter or power being used. I have the same voltage, and amperage that the machine requires, but it is an older yo-yo style power cord.
I've triple checked to make sure nothing was shorting the logic board.
Powerbook Titanium DVI 667 Mac OS X (10.4.5) 30GB HD, 768MB RAM
Well i just had this same issue last week; so i order my part from http://www.pbparts.com/shop/di.html
Works one thousand percent better. This was the best place to order my part and it was a perfect transaction. I just installed the part about two hours ago (to be honest w/you) and i'm back up and running.
Sorry this post sounds like a sales pitch :O
--Paul
Similar Messages
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Does Apple Canada have the worst customer support ever?
Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.) -
WORST CUSTOMER SUPPORT EVER + COMPLAINT
WORST CUSTOMER SUPPORT ISSUE EVER - I purchased an HP Laptop in Sept 2011. I had an issue with my SD card reader and some flickering upon Startup on my screen. I was on the phone with 3 reps only for them to tell me that bc I was calling from a Canadian line, they had to transfer me to a Canadian rep (after I had already spent 50mins with an "American" rep). I called the number that was on my HP Support Assistant. After being transferred to my 4th "Canadian" rep, I asked them to call me back asap on my landline bc my cell phone was dying. Waited 10 mins - NO CALL. Had to charge my phone to use my browser on it bc I was left in the middle of a trouble shooting issue with no access to the internet to then look up a Canadian HP support number. Now on the phone with my 5th HP support rep, had to re-explain my issues with my laptop, he remotely tried to troubleshoot my issues from INDIA (Jon) he says his name is, and still no success. Total time on the phone now with HP 2+ hours. I asked to speak to the supervisor. Put on hold for 20 mins. Then my landline cordless phone DIED. "Jon" calls me back and puts me on hold again but none of my phones have any battery life so I asked numerous times for a box to be sent to me and he kept telling me I had to HOLD for a supervisor in order to authorize for a box to be sent to me. I hung up. I repeatedly told Jon, we attempted all the troubleshooting and driver updates and that I had to get off the phone immediately. WORST EXPERIENCE EVER WITH A CUSTOMER SUPPORT LINE AND STILL NO REMEDY TO MY ISSUES. I don't even know where to send a complaint. My frustrations with this laptop and customer support are through the roof bc I still have no remedy to this issue. {Personal Information Removed} And who knows if a repair box is even going to get sent. This is not a good situation for a grad student dependent on their laptop. All my contact information is in the ticket number. Hope that if someone from HP ever contacts me in regards to this issue will have a quick solution as I have spent more than enough time on the phone with them.
You're a close second in the race for worst experience but I think I win. I purchased my Pavilion on 11/28/11, under Walmart's special return policy eff. 12/26/11. That meant I had until Jan. 10 to return. Didn't even open and register until after Christmas as it was a gift to myself. On the 8th, I encountered some issues, shut down, rebooted later , had the same happen again. Tried twice more and gave up. On the 9th, same problem, finally got a HP # from a neighbor's kid, b/c I couldn't w/o a manual or laptop. Got some iYogi company who checked for viruses, etc and tried to frighten me into buying more spyware. They were actually affiliated w/HP, I found later. After that waste of time, went to my neighbor's again to google a number, got the correct one and began my nightmarishish journey into HP hell. Christina kept me on the phone an hour that night, checking for problems, setting into motion updates which she told me should correct the problem. I told her I was just going to return it the next day but she said to wait, to give them a chance to correct the problems first. She felt sure the updates would do it. Updates ran all night and were still running when I returned from from work the next day! I called tech support and it just got worse from there. In 9 days, I talked / held (for12 hrs&35 min) to 14 reps. Only 5 of were not rude and could be understood, the remainder horrible, absolutely horrible. By wasting my time with these people and allowing them to railroad me with their repeated attempts at recovery, I missed my window of opportunity to return the piece of junk. Oh - the salt in the would was that on the 13th, I spent one hour holding until they finally figured out the HP was having technical problems. The irony....
Anyway, when I discovered I couldn't return it, I thought, surely they will replace it or refund my $$, after all they are the self proclaimed "pc leader". They can't just not replace it or give me a refund, can they? I mean, this is America, that's what you do. Little did I know that they do indeed have in place the dreaded 21 day policy I'd read about in complaint forums. Before I realized this to be true, I accused a couple of tech support staff of stalling while that period expired. They denied it of course, just asking for "another 5 minutes" of my time. Apparently this is part of the "HP process" after all. They hold you, your time and your laptop hostage until they're satisfied that you have no recourse but to allow them to repair it and return to you. Now - I will be stuck with this worthless piece of ****. Whether it works or not after it is returned to me, I don't care. I will buy another and try to sell this on Craig's list. I have no confidence in their product and will NEVER buy another or speak to another HP person as long as I live. I could go on and on about the ludicrous, pathetic service I received because it is almost unbelievable but I'm sure most already know how insanely loathsome it is.
There is only thing that could make me feel better about this experience and wasting my hard earned 359.00. That would be to locate an HP store, taking the piece of trash there and throw at someone, watching it shatter into a million pieces. Unfortunately, I can't even get that satisfaction, as the nearest store is 200 miles away. So instead - I'm going to copy and paste this complaint on every site even remotely related to electronics, including Walmart's, Best Buy, etc. I'm going to email it to all my friends, associates. And then I'll put it on Facebook. I do have a Case Manager # for you though, although I hope that surely by now you don't need it. {Personal Information Removed} Knowing these guys, though, you probably still have no resolution. -
In my office, all of us who use the 8830 Blackberry, get complaints from the people we speak with on the phone that our phones are the "worst sounding phone ever".
We have tried talking softer or louder, re-positioning the phones when we talk....we've tried it all. Changing the sensitiviy in the voice dialing settings does not help... (now I know why I see posts here re: problems with the voice dialing -- its gotta be the mic! )
Nothing apart from using a hands-free device seems to help.
It is as though the phone's microphone is too sensitive and everything is distorting. My calendar is a horrible phone.
This is very annoying.
Is anyone else experiencing this?
Is there a fix for it?
DVHi and welcome to the forums!
Quick test:
Go to voicenotes and record a mini conversation.
Play it back and see how you sound, and the background noise.
If it sounds normal, it may not be the mic.
Go to work and have everyone check the DB levels in Options Status .
The lower the number the better the quality -30 is good -70 bad.
You could be having reception problems with a very clear signal.
Thanks,
If you need further information please ask!
If not please resolve the post. Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure. -
I have upgrade ios 6 to ios7 on my iphone 5. I do NOT like it at all. I want to come back to the previous version. why is it so complicated? Why can I not find the instruction strait from apple? This is the worst possible upgrade ever. It make me think of when ericsson got sold to Sony....drastic PC change.
I would like to have simple instruction on how to downgrade.
It feel like a change that I did not ask for , ok I push the upgrade buttom, but really this is the worst update aver!
HELP!iPhone User Guide (For iOS 7 Software)Sep 20, 2013 - 23 MB
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i can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a company.
Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
Please refer to the following KB doc. Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
The above link will help you to install a special version that does not require activation.
In case you further need any help, please let us know. We will be more than happy to help you.
Regards,
Aadesh -
Why does the top button always brake why as my screen decided to pop off why is the back of my case bending when I have never dropped it why dose this shity phone keep sending text messages as picture messages this is the worst phone av ever had!!
I know a lot of people with iphone 5 and have never heard them complain about top button always brake and screen that decides to pop off or the back of their case is bending.
That sounds like a phone that has been dropped a numerous times. -
Hello all. I have a Ipod Touch 2g with a backlight issue. The screen is readable and all functions except the backlight work fine, but no backlight. No water damage or recent drops. I did a restore and the backlight started working again, but after my next sync and reboot the backlight stopped working again. To me this does not seem like a hardware problem. Are there any known issues with the newest version of the OS that might have caused this? Any ideas on a fix?
Interestingly, I just tried to update my applications through the App store on my ipod. The connection failed and suddenly the backlight came back on. Nothing new happened. I didn't move it, tap it, or anything else. This is very odd.
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I have a 600mhz (16 VRAM) iBook that I'm trying to fix for a friend. It has a strange backlight issue. Everytime the ibook is started, it chimes, and shows the screen (bright and perfect), but as soon as 9.2 starts to load, the backlight goes out. It is not intermittent, it happens at the exact same time every time I start it up (right when the progress bar starts to move). I reset the PRAM, which caused the computer to now look for a startup device, so all the extra time it takes search, the backlight is fine. Here's what I've tried.
In firewire mode, the backlight never comes on
With a hardware test disc, the backlight never comes on
Reset the PRAM (several times)
Reset the PMU (several times)
Any ideas out there?As an update, I tried a Mac OS 10.4 startup disc which seemed to work, and the backlight came on with no problems. The machine did freeze on the welcome screen right after I selected english as the language of choice. So I tried a 10.3 disc which yeilds a kernal panic of "Unable to find driver for this platform: "PowerBook 4,3". After this, I tried a 9.2.2 disc which boots (takes 20 mins to boot) and when I try to load the installer I receive a "this program can not run on this machine", and it closes. This really seems like a strange problem. Any ideas?
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Okay guys iTunes keeps telling me I don't have enough space to sync the songs and I know that is BS because it clearly says 3 GB free and yet it won't sync. Has anyone had this issue ever? Before a week ago I could fit 900 songs and now I can't fit 300. I know that my phone could fit 800-900 songs and there aren't many apps. There has to be a glitch. Can someone help? Please send me a response if you truly know the answer.
Rob
<Email Edited By Host>know that is BS because it clearly says 3 GB
Didn't know an iPhone is capable of "BS"! Impressive. Do the basic troubleshooting steps described in the User Guide: Restart, Reset, Restore.
Never post your email address or any personal info in a public forum like this. Any answers you get will be found here. -
Possible iBook G4 Backlight issue??
Hello All - Hope everyone had a great Holiday.
Here is my issue, I hope someone can give me some advice.
I am working with an iBook G4 1.07Ghz Model Number - UV4280JMR73 (if that helps?)
The computer really works like a champ most of the time. After running the computer for a short period of time (5-10mins) if you move the screen to re adjust the angle or just move the computer and the screen jiggles the screen goes black. If you look close in the right light you can still see the desktop and everything works fine, which I am assuming is a backlight issue. However, if you close the lid and let the comp go to sleep for 30secs - 1 min and than open it back up it boots right back up and the screen comes on just as bright as it should be and again if you jiggle the screen it goes dark again.
At first I was thinking that the CCFLs were bad but after researching a bit it seems that those guys either go out and never come back on, or work fine. I have thought about a loose connection but if that was the case you would assume that if you kept jiggling the screen than it would come back on, right??? Also it wouldnt make since because it all works like normal once you close the lid for a min or so.
Any thoughts???? I am pretty technically inclined and am not afraid to tear this bad boy apart. I work on BMWs for a living...
Let me know what your thoughts are and any possible fixs and also if you know of a good place to buy parts if I need them and also if there is a walk through on the web that you know of.
Thanks so much to all of you that read and I wish the best to you in the new year.
Thanks, Jack.jjp,
Well like S.U. says, it sounds like the inverter cable. Typically this breaks near the hinge point. I've repaired two like that. I found the open by continuity testing from the inverter board to the plug on the logic board. Once I found the open cable I could make it come back by pushing it together at the break point. I then opened it up, re soldered it and used shrink tubing to re insulate the break point. I then reinstalled the coil flex or silver sleeve and put it back together.
The danger in having an open there is that it can short out and kill the inverter driver (for want of a better word). If you're lucky it will just take out the fuse in that area. I repaired one like that and had no idea what that fuse was (read open) but compared it to another one that wasn't burnt and bridged it with a .125 (I think) fuse filament.
BTW if you need good take apart info email me.
Richard
Message was edited by: spudnuty
Message was edited by: spudnuty -
Tecra A2 backlight issue - image is very faint
Hi
I have a Tecra A2 with a backlight problem.
The LCD is displaying correctly, but without any backlight the image is very faint.
When the laptop is booted the display lights up perfectly for about 3 seconds before turning off. The laptop successsfully boots and can be used with an external monitor. If I now close the lid the laptop backlight lights up again for a few seconds before going off again. I have tried a new backlight inverter which had no effect. The lid closed sensor is the magnetic type (presumably a reed relay) and measures 100Kohms when open? and 0 ohms when closed.
Could this 100K be the problem?
Has anyone experienced any of these symptons or does anyone have any backlight inverter data, i'm wondering if I have a second faulty inverter.
Could this be a faulty FL backlight issue?
Any help would be greatly appreciated.You are right Philip.
For me it looks like the faulty FL-inverter too
You said that the display on the external monitor looks fine. So we can eliminate a GPU fault.
I think your should contact the ASP in your country. The technician should check the faulty part (probably FL inverter) and should replace it with a new, compatible one.
>i'm wondering if I have a second faulty inverter
I see you have already replaced the one FL inverter and the issue still appears hmm to be honest I believe you have used a wrong one but who knows nothing is impossible.
So ask the ASP technician for the further handling
Best regards and good luck -
SQL Server 2008 is the worst installation experience ever
Sorry but you guys have really messed up with SQL Server 2008 installation.
I've been using SQL server since 6.5, so I would classify as a fan. We were looking at upgrading from 2005, which I was quite pleased with.
The installation experience is the worst I've ever experienced. I am a computer expert, and I couldn't figure out how to install it properly. Why is it that when I downloaded SQL Server Management Studio Express 2008, it seems as though it wants
to install the full database? Why is it when I was asked if I wanted to install a new version of SQL Server 2008 or use a previous install, when I chose previous install, it said that an instance ID was missing, but there was no way to specify anything
else? It drove me crazy.
Why are there so many requirements and restrictions for the installation, when all I want to do is install Management Studio? It's intolerable and makes me never want to upgrade to 2008. Why is the process so terrible when Microsoft is supposed
to have the best UE people in the business?
You guys did a really terrible job on this one.We have not tried to cluster 2012. We used to cluster; however, we were not prepared to manage the added complications. The result was that our non-clustered servers had better uptime. We used to joke about how many 8s we were
getting with our cluster. (To be fair, it did not help that we had a 7x24 SLA with only 8-5 staff. When the cluster fails to failover, it can be a long time before it is fixed. We eventually got the kinks worked out.)
I understand the frustration. Excellence and stability can be achieved, but product lifecycles can punish those who seek such qualities. Product changes and shorter support lifecycles produce revenue for MS, so I don't see this getting better.
There will be a new OS, new SQL, and a new set of problems the next time around.
I expect things to get worse until we get pushed into the cloud. A stable environment in the cloud is profitable for MS and clients. I do not think this is the case now outside the cloud. Upgrading applications to remain
on supported products is very costly. And about the only business benefit of the upgrade is that the product remains on a supported platform and gets security updates. Sort of sound like that blackmail virus? I'd rather pay to have a
patch for new features and focus on application upgrades that improve business processes. Now bug fixes can require a major version change - which will have new bugs. I'm ranting because of some head pounding
I've done this week due to a hard coded limitation introduced in SQL 2012 by design. I'll replace the process, but I wonder how long it will work as my SQL related PSH often breaks with a new version of something. I'll
stop now. Where'd my Prozac go? Next week is new week, life is good, everything will work,....
PS I actually enjoy the work and think MS products are decent; however, our environment does seem to be more frail and less stable due to MS product changes - even if the products are getting better. Better is worse - what an odd thought.
Randy in Marin -
My MacBook Pro 2011 model has a backlight issue- pls someone help
I have a early 2011 MacBook pro that has a backlight issue, im able to connect it to an external monitor just fine.
Brought it to a repair shop and they swapped the screen including the lvd cable but the problem still exist.
Have already spend a lot of money to no avail. What could be the issue? :(
Apple said it only needs a new screen which doesn't seem to be true.http://support.apple.com/kb/TS1713
It is under warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do
If it is more than one computer and both chargers are not working I suspect you need to replace.
If it was just one Mac I might suggest reset SMC http://support.apple.com/kb/ht3964 -
Just had the worst online chat ever, the person that was suppose to be helping me was making matters worse. All I wanted to know was what is the colour of the charging plate I was being sent. After going in circles he was telling me the colour of the phone which he couldn't get right either. I ordered white and he kept telling me it's gold and if that's not what I want I need to wait for my order, send it back and reorder! You have got to be kidding me O2!
Toby wrote:
Sorry to hear abou this @Cutiekitty992! If you like, feel free to PM me with a copy of the chat log and I can send it off for review to the rest of the team, in the hope we can improve in future Thanks Toby, but I dont even have a copy of the chat log! It was terrible, however I phoned o2 in the end about it and my questions and it was very pleasent and anwsered me instead of giving me wrong info etc. Cannot wait for my phone to arrive tomorrow
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