Worst support ever - TC drops WAN/internet and config not possible
Brand new TC Dual Band 1GB. Connected to Siemens Fiber modem using DHCP, one 2GB USB disk, configured as WAP.
It dies several times a week - when it dies internet connection is lost and airport utility sees the TC but cannot read the configuration - LAN, WLAN and disks are operational. This is for wireless and wired devices (2PC's and 2 Mac's).
My previous setup - the siemens modem with a LinkSys router worked 100% stable.
I have tried resetting - resetting to factory defaults, I have had a replacement TC sent - not better, seemed even worse. Reinserted my linksys router and hooked the TC's WAN port to the Linksys - still dying - so I returned the replacement unit and kept the original.
I spoke to support again - they had one "expert" calling me - what an arrogant SOAG, at some point he said - "end of conversation" and slammed the phone.
He had never heard of the problem - "most be the ISP's equipment or the LinkSys".
Tried to explain him that i'm not the only one - just check apple forums - that the TC has problems with my Siemens fiber modem, LinkSys doesn't, and even placing my Linksys router between doesn't help.
For me this all indicates that the firmware on the TC is not stable - he argued that this is not the case, this is a compatibility issue. I agree that it might be a compatibility issue - but the root cause is still the firmware of the TC.
He wanted me to try the TC at a different location with a different ISP - but for me that would just show that the TC works in some setups - but for him that would 100% clear the TC of any blame - that makes no sense.
Am I wrong - or is the "expert" wrong - give me your opinion, thanks.
Similar problem, cannot connect to TC with Airport Utility so config not possible cannot access with the Configure>Other IP address way either, until I reboot the tc than all is well for a few days. It continues to function as PPPoE connection to fiber internet. Usually the MobileMe back to my Mac access is also not possible to access TC's disk. This is a replacement TC the first one was the same. ***??? Sick of this, 500$ for ease if use
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