X1 Carbon H5321gw WWAN and Windows 8, a solution

As many other users I had a problem with installation and firmware upgrade of H5321gw WWAN device under Windows 8.
The drivers pack provided by Lenovo (http://download.lenovo.com/pccbbs/mobiles/g7wo06ww.exe) - run multiple times - did not install the device.
Futhermore - with the drivers 'installed', the device was not recognised (not displayed as H5321gw in device manager). With the drivers uninstalled it was recognised but not working.
The firmware pack (http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/g7wq12ww.exe) was unable to initialise the upgrade process - in both cases: with drivers pack 'installed' and uninstalled.
I searched but found no solution to this mess.
Someone wrote that installing Windows 7 drives allowed him/her to run use the WWAN features with no probs.
So I installed W7 drivers for H5321gw and it worked, just without the GPS functionality.
Then I decided to run the firmware upgrade pack and it worked!
So I decided to uninstall the W7 drivers and installed W8 drivers (the most recent ones, link above).
And finally it all started working properly, WWAN and GPS. :-)
Now I have only one unrecognised device in W8. Can anyone help in figuring out what it is?
Regards,
Michal Wojcikiewicz
Solved!
Go to Solution.

Lenovo System Update did not find the device/drivers, I googled for the id search and found out it was Intel Smart Connect Technology device. Downloaded and installed now. Working perfectly.
No more missing devices in W8 Pro X1 Carbon ;-)

Similar Messages

  • X300, WWAN and Windows 7

    I have an X300 (6478-15G) bought originally with Vista. I re-built manually with W7 using my MS Partner licenses but that was not a roaring success as I had to scrape around to find various ThinkVantage add ons.
    Not entirely satisfied I decided to do a clean build using Lenovo recovery discs for the X300 (6478-15G) for W7 purchased from the US . Installation was a breeze, but the final build had no drivers for the WWAN card. 
    I've trawled high and low over the web trying different proffered solutions. Most of those leave bits of the device not installed/non-operational. Having dismantled the X300 I can confirm that I have a Sierra Wireless MC8775 mini PCI inside.
    Can someone please point me at the definitive W7 drivers for this combination? And any idea why the recovery CDs did not contain the drivers?
    Thanks in advance ....

    OK things I can think of to check:
    * IIRC the first time you power up the card using Fn-F5 it finishes the driver install. Is the card powered on?
    * You need the Power Manager Driver (but the Power Manager Utility is not essential) to power the card on, and Hotkeys for Fn-F5 to work.
    * Run System Update 4.0 - it may indicate what is missing.
    I don't work for Lenovo. I'm a crazy volunteer!

  • Problem with Win 7 x64, WWAN or WiFi card and Windows XP Mode

    I have a T500 with switchable graphics (2056-4RU) with a clean install of Windows 7 Pro x64 with the AT&T WWAN card.
    With all the Win7 RTM drivers and Access Connections for Win7, I had a problem that the WWAN card (Ericson F3507g, purchased from Lenovo and working flawlessly under Vista 32-bit) would not initialize. Support told me to uninstall the Win 7 versions of the Power Manager Drivers, WWAN card driver and Access Connections and replace them with the Vista counterparts, which restored the functionality of my WWAN card. Based on the speed with which the support tech came up with the suggested fix, I suspect I am not the only one with the disappearing WWAN card problem.
    Now I have found that starting the Windows XP Mode virtual machine kills the WiFi functionality (Intel WiFi Link 5100 AGN) until I disable and re-enable the WiFi adapter in Device Manager and then restart the system. (I have not problems with XP Mode and with the Win7 drivers / Access Connections opening Windows XP Mode did not cause the problem with the WiFi.) Opening Windows XP Mode causes no problem with the wired network adapter on my system). 
    Thus it appears that I can have functionality of the WWAN and WiFi adapters with XP Mode using the Released Win 7 versions and functionality of Windows XP Mode together OR I can have WWAN but not WiFi functionality with XP Mode using the Vista drivers that support suggested. However, it seems that I cannot have WWAN, WiFi and XP Mode concurrently.
    I reproduced the above XP mode / WWAN problem / WiFi problems on a T500 with Win7 x64 owned by another family member.
    Does anyone (particularly anyone from Lenovo) have fix for this?
    Thanks.

    for the sim card, try this:
    http://jack.ukleja.com/update-ericsson-f3507g-mobile-broadband-on-windows-7-with-lenovo-thinkpad/com...
    I have another operator and I finally gave up. apparently it's also no that easy to install the SIM card, if the plastic thing that helps to remove the SIM card  is not the right position, it will overlap the SIM Card chip.
    can't help for the WIFI. I had the problems too with access connection and decided to remove it. I use Seven's network manager, which does an equally good job.
    Since I have the switch to turn off the wireless, I don't really need access connection anyway.
    Finally, something that I learns while struggling with the bluetooth driver: the order in which power manager, access connection and the different drivers are installed DOES affect their effectiveness. I forgot the details but I remember 2 things:
    always read the TXT file that is available on the driver page on the lenovo web site and install power manager and access connection last.
    Good luck

  • Carbon X1, OneLink and non-working USB ports

    I have a Carbon X1 (2014) and the ThinkPad OneLink Dock (4X10A06077). I have Windows 7 Pro installed. Sometimes when the system returns from sleep the OneLink taskbar icon displays "Detached!". Even though the icon says Detached!, the display attached to the dock is working, but the USB ports do not function. I lose mouse and keyboard; unplugging/plugging does not work. USB ports on the Carbon X1 do work. I have not verified whether or not Ethernet also fails as I am using WIFI at this time. The USB ports on the dock continue to not work after restarting the laptop. Power cable needs to be unplugged from the dock before the USB ports work again. I have updated all drivers. The BIOS is up to date. I've disabled all power management on the USB ports in the Windows Device Manager. However, the problem persists. Thanks

    Welcome to the forums. Lots of good information and help to be had here.
    OK, first, let us know more specifically which of five flavors of Power Mac G5 you have. Find the serial number on the build plate on the inner bottom panel just below the CPUs and use this site to get the exact configuration:
    http://www.chipmunk.nl/klantenservice/applemodel.html
    In the meantime, assuming that you haven't replaced the PRAM battery in quite a while or ever, that would be a good thing to do.
    Getting dust out of the system is a must. The power supply is especially prone to dust buildup. You might want to deal with that by taking the machine outside, as it can get pretty thick coming out.

  • Tiger on MacBook Drive and Leopard w/BootCamp and Windows XP on External?

    I currently have the latest version of Tiger installed on my MacBook's internal HDD (10.4.11) and I have an External USB HDD that has Leopard (I can't remember if it is the latest or not) installed on it.
    I currently am using VMware Fusion in Tiger with a copy of Windows XP Pro, and I want to use BootCamp in Leopard to install Windows XP Pro so I can run it without it being inside a virtual machine. I already have a separate partition (currently FAT32) on the external reserved for the copy of Windows, and I thought that when I went to install using BootCamp, that it would then reformat to NTFS for me.
    I think it still would do this, but I do not know for sure as BootCamp will not let me install Windows. It comes up with an error saying something like the BootCamp Assistant won't allow it to run off of an external HDD. Would this be that I have to have Leopard installed on one partition (at least) of my MacBook's internal HDD so that it can install Windows (on either the internal OR external HHD - in it's own partition)?
    Is there any easy way to partition my MacBook's internal HDD without having to re-install Tiger during the partitioning (and maybe reformatting?) if I have enough space available on my HDD? I am still fairly new to Macs and I have yet had to do anything with reformatting/repartitioning and re-installing the OS, I have upgraded the OS (on my old G3 iBook), and I had done the separate Leopard install on the External HDD (as I didn't want to ger rid of Tiger and still use Tiger as my main OS, haven't been totally ready for the big switch).
    I have cleared off lots of space on my HDD the past week, so I have about 47GB available on my 80GB drive. My external is a 100GB currently in 3 partitions - I think, Leopard installed with 37GB left available, 30GB for my Windows -blank, and I think I have a 10-15GB blank misc storage partition.
    I have copies of all my documents and files from my MacBook on my network NAS, and I have copies of all applications installed on my NAS as well (the install files that is). So if needed I could reformat and partition and install various OS's where needed, but I would like to try and NOT have to do this just because my MacBook is now used as my main system (my windows desktop is not even hooked up and my windows laptop has been cleared so that I can try to sell it).
    So I would like to at least keep my basic web browsers and other daily apps with info installed for use while trying to get stuff set up to use BootCamp to install Windows XP, but I can totally restart from a blank slate if needed.
    I just need some help on exactly what I should do (where to find the "options" I need to change through Disk Utility, and what might be the easiest way (or order) to do these things in.
    Any other comments or suggestions would be gladly appreciated, I look forward to getting my MacBook (along with an External USB HDD for added space) set up to run a full copy of Windows and finally let me get away from that dreaded OS (on a Windows specific PC). I stopped liking it back when my dad switched to Win 95 from Windows 3.1, and had much prefered DOS over Windows as well.
    I just need to have access to it now and then for little things, and to play some of the (slightly older) games that I have that I do wish to play, but not on a system that makes me waste more time trying to fix/upgrade it/tweak it as I get to actually do ANYTHING on it.
    So thanks in advance for any help and suggestions...

    Hi,
    sadly BootCamp does indeed not support the installation of Windows on external harddisks.
    Mostly because Windows itself (courtesy of Microsoft) does not support this either.
    There is one how-to, that claims to let you install Windows on an external harddisk, see here: http://tubeshards.wordpress.com/2006/12/05/install-windows-to-a-macintosh-usb-dr ive/
    But as you can see, it is quite a hassle and not for the faint-hearted
    If you don't want to go that way, your only choice is to install Leopard on your internal HD and use the external for Tiger.
    Since you have a 'Windows' partition on your external HD, that is big enough, you can use it to clone your internal Tiger partition to that using SuperDuper or Carbon Copy Cloner and after verifying that the new Tiger partition is bootable, clone your Leopard from the external to the internal HD.
    After both your OSXs are set and checked, you can then run the BootCamp Assistant from Leopard to install Windows on your internal HD.
    And at last you can cleaar-up your external HD of everything you don't want/need anymore.
    Regards
    Stefan

  • Rescue and Recovery and Windows 8.1

    Hi,
    For the last 4 years I used Rescue and Recovery on the my ThinkPads to keep backups (really liked the incremental backup feature) and restore single files when needed.
    I now just got a new X1 Carbon gen3 coming with Windows 8.1 installed by default and lot of the classic ThinkVantage tools are missing. I understood many of these tools doesn't exist anymore or are replaced by "apps".
    But what about Rescue and Recovery? Can't find it anywhere for Windows 8.1 and it's really an important tool.
    Any idea? Did I just miss the link somewhere? It's official and this tools isn't supported (and will never be) on Windows 8.1? Any workaround? (like installing the one of Windows 7 and cross my fingers?)
    Thanks for your input on that (I'm already hating Windows 8.1, luckily Windows 10 will be better ...)
    Solved!
    Go to Solution.

    Thanks to confirm it doesn't exist (for now I hope) for win8/8.1. I will have a look at Windows backup and in the same time think about the downgrade to Windows 7 (also for some other reasons).

  • X1Carbon and Windows 10

    I have just ordered a new X1 carbon which will ship with Win 8.1.  By the way, I am one of those who do not mind Win 8.  I simply installed Start8 and voila my W530 runs like champ with a Win 7 desktop boot and start button.
    Here is my question and maybe this one is really directed at Lenovo.  Is there a plan to update factory installed drivers when Win 10 releases?????  I have heard that there is an issue with the X1 Carbon fingerprint reader software that won't run with Win 10 and in fact hangs up the whole o/s.  So can I have confidence that there will be a package of software updates that people can download after a Win 10 install?  Of course I am waiting for the general release, but now am having second thoughts as to whether I did a stupid thing ordering a new Carbon now instead of waiting until the Spring release of Win 10.
    And for that matter, I have an old fabulous X220 running Win 7.  What about software/driver updates for it on the release of Win 10 (I haven't bothered to update it to Win 8.1).
    Any guidance, particularly from Lenovo, appreciated.

    Hi Joe,
    So the situation here is you upgrade Windows 8 to Windows 10, and Windows 10 can't be activated?
    There is no need to activate Windows 10 in the Technical Preview period, and if you have issue activating Windows, you may try to run:
    1. Open Administrative command prompt (Windows key+x > A)
    2. Type: SLUI 3
    3. Enter the product key listed on the download site.
    And if you still get the activation issue, please contact Microsoft local license support team for further assistance.
    Get Help Activating Microsoft Windows
    Best regards
    Michael Shao
    TechNet Community Support

  • Maximize Code Reuse Between Windows Phone 8 and Windows 8(via Microsoft Dev Center)

    Win8 App Developers: Picked this up on the Microsoft Dev site..great tips for reusing code between your Windows 8 app and Windows Phone.
    Summary: In this section, we will help you make the right choices to maximize code reuse in your apps. As a developer, you want to streamline your development and make maintaining your apps as efficient as possible. By working smarter, you give yourself more time to develop more apps and fill the marketplace with your creations. When building an app for Windows Phone 8 and Windows 8, you should look for opportunities to share code, designs, and assets as much as possible so that you maximize the return on your investment. This section describes the sharing techniques that you can use when building you app for both platforms.Read full article
    LenovoDev.com Manager

    Very useful! Thank you!
    Jonas
    Microsoft MVP: Windows Consumer Expert
    Yoga Tablet 2 10 || ThinkPad X1 Carbon (20A7007MPH) || ThinkPad Helix (3698-6EU) || IdeaCentre B540
    Twitter: @jonashendrickx

  • Receive: "Add Profile Failure: Invalid Profile XML" error when adding WWAN profile - Windows 7

    I'm trying to import below XML profile to Windows 7 machine and no matter what profile i use (even the one it was on that computer originally it gives me an error.
    Command:
    netsh mbn add profile interface="Mobile Broadband Connection" name="test.xml"
    test.xml is in c:\temp folder.
    <MBNProfile xmlns="http://www.microsoft.com/networking/WWAN/profile/v1">
    <Name>TestProfile</Name>
    <IsDefault>true</IsDefault>
    <ProfileCreationType>UserProvisioned</ProfileCreationType>
    <SubscriberID>01.........................00000</SubscriberID>
    <SimIccID>89480............9713302</SimIccID>
    <HomeProviderName>02</HomeProviderName>
    <AutoConnectOnInternet>true</AutoConnectOnInternet>
    <ConnectionMode>manual</ConnectionMode>
    <Context>
    <AccessString>Internet</AccessString>
    <Compression>DISABLE</Compression>
    <AuthProtocol>NONE</AuthProtocol>
    </Context>
    </MBNProfile>
    Tried these steps:
    - configured the setting using UI and test connection - it worked.
    - copied that profile from path: C:\ProgramData\Microsoft\WwanSvc\Profiles to
    c:\temp and renamed it to test.xml
    - closed the connection and run command: netsh mbn delete profile interface="Mobile Broadband Connection" name=TestProfile
    - and then tried to add the profile under changed name (no profile changes made): netsh mbn add profile interface="Mobile Broadband Connection" name="test.xml"
    - received very nice message: Add Profile Failure: Invalid Profile XML
    I'm stuck, help?

    Hey,
    Got an answer. It required some debugging, but I end up finding it.
    When you add that profile, system executes a function which compares Subscription ID tag with the one it has in system already. If one is already there then overwrites the profile, if NULL adds the profile. Problem is, as soon as any of
    the profiles are configured manually to redistribute later, the Subscription ID tag is encoded. And window doesn't know how to decode it, so it fires an error. 
    The Subscription tag is an IMSI number, when you right click it on your connection and go to properties, you will see it there, 15 digits. Copy it and paste it to the XML file replacing encoded number.
    It works as a charm.
    I leave deployment methods to you... :)
    Not so happy to answer my own question, but what a heck... glad to help even one person :)

  • T-500 and Windows Server 2008 R2 RTM

    My setup:
    T-500 dual booting via VHD - Windows 7 and Windows Server 2008 R2 (both 64-bit).
    My problem:
    I'm having a devil of a time with this one.  I get random BSOD'd in my Server 2008 R2 installation, but my Win7 install is rock solid.  Sometimes it's right away, sometimes after a few minutes, sometimes when trying to use WordPad.  I cannot get my wireless card (Intel 5100 AGN) to work along with video drivers for my ATI card, so I'm leaning towards a driver issue.  I'm trying to use the Win7 drivers for anything that's missing drivers at the moment, since they are the same under the hood, so to speak.
    Has anyone else experimented with this setup and/or run into similar problems?  Thanks!
    T500: T9400 (2.53GHz), 4GB RAM, 160GB 7200rpm, 15.4in 1680x1050 WSXGA+ LCD, 256MB ATI Radeon HD3650, DVDRW, Intel 802.11agn wireless, AT&T WWAN, Bluetooth, Modem, 1Gb Ethernet, 9c Li-Ion, Windows 7 Ultimate x64 RC (Build 7100)

    You shouldn't have any big issues, but there are a couple of gotchas that Server versions of Windows have (a notable one is the Bluetooth stack).  Those are somewhat detailed in the review, though (and that blog also details how to get other features of Server 2008 R2 running).

  • Problem with Sessions and window.open

    Hi,
    Hi everyone,
    Help Please!!!
    I am working with Sevlet session objects and HTML forms and windows. I have an HTML form for the user to supply a username and password. Once the user clicks submit I need to open another browser window that has no toolbar, no location, no status bar, etc. The user should also be able to go back to that login screen and login again and open a 2nd, 3rd, etc. instance of the application. My problem is that each application is being asigned the same sessionId. I believe it is being asigned to the main login window and thus to the other child windows it opens. Is there a way to work around this? Do I need to make the user open another browser window to login? I need to be able to let the user open multiple instances of the application with unique session ids for each.
    Any insight is GREATLY appreciated on this topic. Anything you can tell me about sessions (Java), IE, window.open would help greatly!
    THANK YOU IN ADVANCE!!!
    MA

    To achieve this, you must introduce another level of
    abstraction to the Servlet specifications. When you
    work with JSP/Servlets you use mostly the HttpSession
    to handle user related tasks, and the aplication
    context, for things that are common to all users. But
    inside the HttpSession scope, you want to create
    containers that have 'smaller' scope and are uniquely
    identified.
    A ipothetical scenario :Let's say that you must have
    multiple connections to several databases, on each
    database user rights beeing diferrent, and you must be
    able to track user actions globaly, and eventualy
    capture a 'Close Application event' and close all db.
    connections.
    1. when the user first accesses the login frame create
    the HttpSession. In the HttpSession object, store a
    Hastable (let's call it 'ConnectionTable'). Each
    object in the Hashtable must identify uniqely a
    database connection. Now, to create unique identifiers
    ids, make the keys in the hashtable java.lang.Long
    objects, created using System.getCurrentTimeMillis().
    This guaranties there will be no possible confusion.
    From each new open window, on each request to the
    server, along with the usefull parameters, send the
    connection identifier. When proccessing the request,
    select the object from the Hastable wich corresponds
    to the ID.
    2. Now, the values in the ConnectionTable, must act as
    the containers that I mentioned in the first
    paragraph. The simplest way to do this is to have
    again a Hashtable derived class to do the job, wich
    exploses methods similar to HttpSession: setAttibute (
    Object key, Object value) and getAttibute ( Object
    key, Object value). This container may use internally
    a Hashtable to store object, and explose only the
    getAttribute and setAttribute methods for clarity. Any
    way, this is a problem of implementation. Let's call
    this class CustomSession.
    Now, a textual activity diagram:
    1 user accesses the main page, you start a new
    HttpSession; In the HttpSession object, store the
    ConnectionTable object.
    2. the user enters the userID and pwd and adatabase
    name, and a new window is opened. Let's supose the
    data entered is valid.
    3. when you process the login data, you create a new
    CustomSession object. you put in it whatever you would
    put in your HttpSession. You generate a unique
    identifier using System.CurrentTimeMillis(). Put the
    CustomSession object in the ConnectionTable, using the
    generated id as key. Send the response.
    ..... later on .....
    100. the user asks for a particular action to be
    performed - e.g. a row deletion. The page contains a
    form with text field where the user introduces the
    row number, a submit button and a hidden input with
    the ID.
    101. you process the data. Get the ID from the request
    object, get the ConnectionTable from the session, get
    the CustomSession using the ID as key, do whatever
    your logic was doing, but obtaining the objects from
    the CustomSession instead of HttpSession
    NicNic,
    Very slick idea. I think that it could work and it seems that there would be not security issues because the id that you would store on the client side is the Unique Identifier and not the actual Session Id. Do you forsee any security issues for this implementation?

  • How can I make an icon that links to a webpage that works with Mac and Windows??

    Hi!
    I burn CDs with my photos and send them to clients.   Besides the photos folder, I would like to include a file (similar to the .webloc files on the Mac Desktop) that can be clicked and it will be linked to my website - it will open up a browser window and go to my website .      Is it posssible to make one of these icons that works with both Macs and Windows machines?  Thanks!

    Now it works!  Thanks, Denico!
    The reason I saved to text:   The first time I followed your instructions, it did not work.   I tried to figure out what I did wrong and saw that you wrote to "save as plain text."   I did not know what this means and there was no option available to save a plain text.  So I looked around and saw "save as stationery" and I guessed that maybe that was what you meant.   And after that, it worked!  But the next thing you know, the icons started duplicating themselves.
    I guess I had made a different mistake in the beginning and I fixed it without knowing what it is.
    Thanks for clearing that up.
    But just one question.  WHY does saving as "stationery" make an icon duplicate itself?

  • Is Verizon going to acknowlege the problems with FIOS and Windows Vista

    For months now, I have been reading the numerous problems Fios internet customers are having with Fios internet/Actiontech Router and Windows Vista and there has been no acknowledgement by Verizon of this current major issue.
    I have also experienced the exact same issue for months now since I switched to Verizon FIOS internet. Previously I had Comcast HSI using my Windows Vista laptop.  I had their service for over a year and I NEVER has a problem with the Windows Vista globe icon disappearing and loosing internet connection. The Globe always stayed on and never went away and I never lost connection when I had Comcast
    I had Verizon FIOS installed last September with my Windows Vista computer and my wireless internet connection started to drop from day 1 and it has been a daily occurrence for over 5 months now.  It has gotten so bad, I have had to hardwire my laptop to to be able to use the internet uninterrupted.
    This is what daily scenario is:
    When I turn on my laptop(with Windows Vista, I can initially get full internet access(with the globe on and it says "Local and internet). After about 10 minutes or less, the globe switches to "local only" and I can still get  internet access.  After another 5 or so minutes, a large X covers the globe and I lose internet connection entirely. The actiontech router wireless signal is no longer listed as one of the wireless networks.  The only way for me to regain internet access is either to restart my laptop or reboot the actiontech router.
    Numeorus posts here, over by DSL forums(Broadband Reports),Microsoft's website and a few othere websites detail this issue.
    I am extremely shocked and surprised that Verizon has not tried to fix this issue by working with both the makers of the Actiontech Router as well as Microsoft to find out what the problem is and how to fix it.
    I would just like to reiterate I strongly believe this is primarily a FIOS internet issue since I previously had Comcast HSI for over a year with the same Windows Vista laptop and I NEVER had that problem. Also,  I can connect to my neighbors wireless connection(she uses Comcast HSI) and when I do, the globe stay on all the time on my computer and the internet does not lose connection.
    I know that there are a couple of Verizon employees here. Please tell the higher ups who handle FIOS internet that this is a major issue that needs to be resolved as soon as possible.
    P.S: Please don't tell me to go by my own router because then, I will have to deal with the issues of setting it up to work with Fios TV and the related VOD, widgets, remote DVR compatability issues to deal with. I don't think I can deal with the additional headaches. 

    FIOS is short for fiber optics.  fiber optics is different technology than DSL.   
    With that said, if you search the Microsoft databases for vista issues with fiber optics, (CURRENTLY THERE IS ONLY ONE PROVIDER OF FIBER TO THE HOUSE, that being Verizon, so yes you can also search Vista issues with verizon and\or fios) and you will find that Microsoft already acknowledges this issue with their software.  AND they offer you a fix.
    cjacobs001

  • IPhone 5 iOS 6.1.4 and Windows 7 x64 USB Driver Issues

    Been pulling my hair out with this one for the last week or so and haven't had any luck finding anything on the forums or the web regarding a solution short of a full reinstall of Windows 7 which I am not prepared to do at this time; so hoping someone here can shine some light on this for me
    I have a iPhone 5 that is updated to iOS 6.1.4 and a recently built Windows 7 64-bit machine. All of my other USB devices function fine (keyboard, mouse, Xbox 360 wireless receiver for Windows, and a Seagate 2TB external USB drive). I've downloaded the most recent version of iTunes, installed successfully and then attempt to plug in my phone to sync. I get the standard Windows *ding* that I've attached a device and 1 of 2 things happens (I haven't been able to determine what causes one reaction to happen versus the other): Windows will successfully install the 'Apple USB Mobile Device Driver' successfully and it will appear under my USB devices in Device Manager. However - iTunes will not recognize the phone and I cannot see it in Windows either. In the 'Devices and Printers' snap-in my iPhone will appear under 'Unspecified Devices' as the 'Apple USB Mobile Device'. The iTunes diagnostics fail to find a connected device so the tests fail. As soon as I unplug the device, the strangest thing happens: Windows will start trying to install a device driver and after a few seconds it will fail stating that the "MTP Device Driver" installation failed because the device was unplugged. iTunes also thrown an error "iTunes cannot connect to this iPhone" throwing error code 0XE8000065 (I've also seen error code 0XE8000085 as well)
    After some finagling, I've managed to get Windows to recognize the device under 'Portable Devices' in Device Manager as an "MTP USB Device" using the generic driver. At this point, I've tried updating the driver and manually specifying the Apple USB driver located in the C:\Program Files(x86)\Common Files\Apple\Mobile Device Drivers which updates successfully but then changes the device to "Apple USB Mobile Device" and moves it under the USB Devices in Device Manager; and Windows nor iTunes can see it even still.
    I've tried removing iTunes several times and ensuring that all remnants of the installation are gone (registry and folders on the installation drive) and have disconnected all my USB devices short of the keyboard and mouse and still I get the same results. At this point, I'm afraid that a re-install of Windows is going to be the solution; but it's a drastic one (I have a SSD drive where Windows is installed along with all of my games for faster load times/better performance and do not want to have to redownload\reinstall all of them) and I'm not prepared to undertake it at this time, which is why I'm posting here
    I've used a utility called USBDeview that sees my phone is connected - so I know from a functional standpoint that my USB ports are good and working. I also know the cable is good too - my daughter's PC (Windows 7 32-bit with NO iTunes) immediately sees the device when I plug it in, installs the drivers, recognizes it as an iPhone and I can then see/browse it in Windows Explorer like I would normally expect. My work PC (Windows 7 64bit, NO iTunes) sees the device just fine as well. I would immensely appreciate anyone that has seen this issue or has any additional solutions I can try.
    It's also worth mentioning that I've never used Kapersky antivirus so the UPPERFILTERS value in the registry that I've seen as a solution on some forums is not present on my machine. I'm using Microsoft Security Essentials as my antivirus (no flaming please lol - it meets my needs and is extremely lightweight, which is why I'm using it on a gaming rig) and it's not indicating any issues. I've also tried running iTunes as an administrator (even though my account is a local admin on the machine) and that does not have any effect either.
    If there is anything I left out, please let me know; and I thank you in advance!

    AphexTwin wrote:
    - no Apple input?
    Of course not.  Didn't you bother to read the TOU of this forum?  This is a USER TO USER technical support forum.  Apple doesn't post here.

  • IPod Nano: Error Message "The USB device has malfunctioned and Windows does not recognise it"

    Hi everyone, I just received 2 brand new iPod Nanos for my kids for Christmas, thought I'd be smart and sync them both now before wrapping them so I don't have to be messing around with them on the day. One synced without a problem, then using the same cable, same computer, same USB port, the 2nd one came up with "The USB device has malfunctioned and Windows does not recognise it" I've tried restarting my computer, unplugging and reinserting the USB. Is there anthing else I can try before returning it? Thanking you for any help.

    I have solved my problem, I ended up ringing Apple and got an awesome lady who told me to reset it by pressing the sleep button and menu button together for about 10 seconds and once it actually turned on for the first time the computer then recognised it, so it's all good, :-) Thank you lovely lady!

Maybe you are looking for