Xperia care - maintenance closed - when it will be back?

As in the subject, I only learnt today that sony xperia care exists, tried to report fault and - here we go, they are closed for maintenance... Are they going to come back before Christmas?
Thank you!

Have you try to contact them through email or live chat?
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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My mail on Icloud has been down since last night 4/17 and still out as of today 6:30pm EDT. Apple has no idea when it will be back. I have the wonderful case

Apple support has no idea when they will be back up and running. I have called 3 times and they are clueless as to who is doing what.
I have been with apple since 1987 and getting very upset to say the least. As someone commented maybe they bit off more than they can chew?
Thanks for listening

Hey!
I have tried holding down the home and power button countless of times. It doesnt respond at all. Plug my phone to a charger and hold down the power button and my phone switched on. But it said Activation Required and said connect to Itunes. As e screen remains on the connect to Itunes screen, I disconnect the charger from my phone and my phone went dead instantly. My battery is full btw. Tried connecting to Itunes through my Macbook Pro but iTunes doesnt detect my device and the apple logo flashes for about a few seconds on my phone and then disappear and then came back on again. My Iphone has been connected to my laptop for about 30 mins and the apple logo has been coming on and off for 30 minutes now and Itunes has not detect my device yet.
SIGHHH.

ICloud mail down in Australia. Any idea when it will be back up?

Have not had iCloud mail come through all day, any idea if its a) down and b) if so, when it will be back up?

I've been down since midday 17 April over here in Perth.
It's incredibly frustrating, as some important and urgent email was apparently sent to the iCloud account, which I've missed.
I can't get a straight answer from anyone about when it will be up again.

Planes, Trains, and Automobiles on Blu Ray? Anyone knows when it will be back in stock?

I never got a chance to pic up Planes, Trains, and Automobiles when it hit Best Buy stores and since it sold out, its been on backorder ever since. Anyone have a clue as to when the movie might be back in stock? The website says usually in stock 1-2 weeks, but as I've said its been on backorder forever it seems.
Solved!
Go to Solution.

Really? So Best Buy doesnt have a good inventory system?
I find it odd that they cant find out an approx. date of having them back in stock since amazon, walmart, target, etc. all know when they are on order, how much are on order, and approx when they will arrive. Heck even amazon posts "back in stock on such and such date" on most movies that run out. I even called my local Best Buy store and they had no clue which is why I just ended up going to ebay.

Xperia Care phone app, not showing my phone model

Dear All,
Recently I purchased Xperia Z2 from Bangladesh (Local Retailer). IMEI #xxxxxxxx. My phone is showing software Build # 17.1.A.2.55. In Sony Sites, As I found Sony has rolled a firmware on 23/5 for Xperia Z2, I tried to check it from Xperia Care app of my phone. It's strange that When I am trying to find out my phone, I found the phones chart is not showing Xperia Z2.
Can anyone, pls advise why I can't see Xperia Z2 model from my phone's Xperia Care Apps? When I can get the latest firmware update?
Awaiting yours reply.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
What does the app state that your phone model is?
Regarding updates;
You can find the latest available software update information on our product blog.
If want to know more about software roll out process and how it works please see this topic.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

CRES Maintenance...What will user's see when attempting to open an envelope?

With the CRES maintenance March 21 (https://supportforums.cisco.com/announcement/12425896/cisco-registered-envelope-service-tls-certificates-and-maintenance), if a user does try to open an encrypted message, which directs them to CRES, what will they see? Will they see a page announcing that the service is down for maintenance as well as the downtime or will the request just time out or something?

During the maintenance window it will not be possible to open PXE encrypted messages. CRES admins will not be able to log into the administration interface (https://res.cisco.com/admin) and senders of PXE encrypted messages may receive bounce messages.
All services will be restored once the upgrade is concluded. Any bounced messages can be resent at that time.
While the CRES servers are not available via HTTPS, the ESA should hold the emails in queue locally, retrying the connection periodically. These emails will wait in this queue for the period configured in the encryption profile. If the configured timeout period is exceeded, the email will bounce back to the user.
Please review your settings using the following steps:
1) Go to Security Services > Cisco IronPort Email Encryption
2) Click on the configured encryption profile(s)
3) Expand the 'Advanced' section
4) Review the 'Encryption Queue Timeout' setting
The default value is 14400 seconds (4 hours), so unless you may have changed this setting, a 2 hour maintenance window should not cause any emails to bounce.
And - just reminder - monthly maintenance does occur on the CRES service:
https://res.cisco.com/websafe/termsOfService
SCHEDULED MAINTENANCE
The Service is subject to scheduled downtime from 10 AM to 12 PM Pacific Time on the first and third Saturday of every month.
-Robert

WORST customer service experience, xperia care Canada

Hello, I have been desperately trying to get my voice heard and report about extremely unprofessional, unethical, and inappropriate customer service provided by Sony Xperia Canada.I bought my Xperia Z2 when I was in Finland last year. I decided to make this purchase because it claimed to be waterproof. I had carefully studied and followed all the necessary precautions while taking photos underwater. Just after a couple of months of use, the phone displayed following problems;Cover of charging port use to fall ofPhone was frequently loosing signals (other phones were functioning properly, same time same place)WIFI and 4G performance was inconsistent (other phones were functioning properly, same time same place)Occasionally phone rebooted itselfFor these reasons, the unit was sent under warranty 3 times between the period of July and December 2014. In January 2015, I came to BC, Canada for study purposes. The phone encountered same problems and was sent 4th time for repair to Sony Xperia Canada. I got the phone back after one month in March 2015. In June 2015, I visited a BC lake and at the bank I dipped the unit under water barely few inches to catch some fish on the camera, within seconds the unit shut itself down. Although all the covers were properly closed but it didn’t even take a minute that water somehow penetrated in the system. I immediately tried to dry and opened the covers and saw a tiny stream of water coming out of the charging dock. I opened all the covers and waited for a couple of days, hoping it will dry. Then I put it to charge and saw the “red light” on, tried to turn it on after few hours of charging but it just vibrated a little but no display. I sent the phone again because it was still under warranty. The phone was sent in the end of June 2015, on 20th of July I got an email from SBE (repairing company), informing me that the cost will be beyond economic repair and if I want the phone back, I must pay $25 diagnostic fee. I told them that I had clearly stated my case to Sony and claimed it to be a defect in manufacturing or in the fixation done back in Feb 2015. SBE suggested I should contact Sony as they wont negotiate anything with me. I thought that Xperia care will contact me because they must have the same info. No word came from them and I finally contacted them on August 4th 2015. They told me, in their system the repair is still “under progress”. I was surprised to find out that they have no communication with the repair company so I informed them about the email that I received from SBE. And the customer service agent was like “oh yeah I see, so it is beyond economic repair and you have to pay $25 to get the phone back”. Absolute genius! This conversation took place on chat server. I requested him to give me a contact number so I can call and talk to somebody who knows. A number was given, I called and again I had to repeat the entire story to another agent as she did not have any clue. I felt like I am banging my head with a wall. Upon me insisting, she put me through to a manager called Alex, yet again I had to play the same film to make him understand what I actually mean. He promised that he will take a look into the matter and will get back to me within 24 hours. This was on 4th of August, today is 6th. Today I received an email from repairing company (SBE) again, they informed me that I have not responded so far and I have 30 days to pay $25 to get the phone back or it will be SBE’s property. Alex never got back to me and evidently he didn’t even bother to care to contact SBE. So I called Sony Xperia “care” again just few minutes ago, another agent picked up the call and I knew I have to tell me the entire story again. All they do is “apologize” or “thanks” but real work never gets done. He told me, Alex is busy on another case and will contact me as soon as possible. It has already been an hour and I really think he will not, because Sony has never contacted me, it was always me. I have lived in 4 different countries; my field is indirectly linked with new technologies and IT business in particular. This is the WORST communication and customer service system that I have ever encountered. I don’t know if there is anybody that I can report it to. But Sony, like its phone competitors, Apple, Samsung, or HTC, sells expensive devices but the level of customer services and after sales services is undeniably inferior.

Thank you for replying. The link you provided, I had used always in my previous queries. It directs me to the same people again, Xperia Care Canada. I haven't got any concrete answer or response from them. And I just dont know how can I approach someone who could actually make some sense so I decided to post it here.

Xperia V Auto-Reboot / Auto Turn-Off - And terrible HK Xperia Care service

I am an owner of Xperia V (Black) and recently, the phone turns itself off automatically OR it reboots itself automatically whenever I use it for, say, around 15 minutes. It only happens when a SIM card is in the phone - it doesn't happen when, say, the SIM card is removed and I am only using WiFi to go on the internet. I use a 4G LTE card from PCCW Mobile in Hong Kong but in fact trying another 3G card there is the same issue.The most terrible thing is what I have so far experienced from the Hong Kong Xperia Care Centre in Mong Kok. I have brought my Xperia V for repair for already the third time and it has been the same issue which still persists! The first time (having waited for a week before the phone "allegedly" got repaired), the Xperia Care centre told me that they have changed the motherboard of the phone and things would be ok. But - no - just when I tested the phone before the Xperia Care guy, the phone turned itself off immediately when I was doing the Set Up procedure. Instead of having the phone back for further checking, the Xperia Care guy told me that it would be an issue with the PCCW Mobile SIM Card, and asked me to go to a PCCW shop to change for another SIM card. I did it, and it does NOT work and have to go back.I went back the second time the next day, and told the people that this is my second time of repairing the phone. The Xperia Care centre person then asked me whether I brought the "charger" of the phone so they can check the charger as well. I have no clue why this problem is related to the charger and why I am told to come back another time. I insisted to put down the phone for repair and in the end they accepted. Another week has passed, I got back the phone from Xperia Care centre. I was told they gave me a new battery for the phone. But, within 5 minutes of using the phone with my SIM card in (bearing in mind this is a new SIM card), the phone turned off AGAIN - despite having 9x% battery level!! It keeps turning off. I am so so so frustrated. I was stupid because I had already left the Xperia Care centre so wasn't able to show the guy the problem. But I just don't understand why the Xperia Care repair guy don't realise this problem - as long as they played with the phone for 5-10 minutes they would have discovered the problem.Now the phone is being repaired for the third time. I said that, given this phone seems to be unrepairable - I should be getting a new one instead of coming back for another 4th or 5th time!!! Unfortunately, the staff told me that this is impossible and they can only exchange parts for me.Sony, could you PLEASE make sure that this phone is getting well repaired before you return it to me??!! I am really sick of going to the repair centre for so many times and if this happens to again, I think I am going to swear I will never buy a Sony phone ever again. It's 3 weeks that I'm deprived of my Xperia phone to use!!

hi zeefung and anyone else, any interest to go Consumer Council to complain Sony Mobile for this unrepairatble auto reboot / auto turn off case?? https://www.facebook.com/sonymobilehk/posts/10151551299574699?comment_id=25793095&reply_comment_id=25967624&offset=0&total_comments=15&notif_t=feed_comment

What happens to the display if the iBook is closed when Not asleep??

I have read that closing the iBook when it will not sleep is BAD and can ruin the display. Does anyone know what exactly happens to the display in this case??

Yes it was under warranty. My husband took it into the Apple store and they told him that the type of damage that our screen had was obviously because of an accident and that voided any warranties on the computer all together so it would not be covered.
I know that there was no accident since the computer was sitting in a home office between the time I used it last until the time my husband went to use it 17 hours later. No one else was home. He noticed that the computer was not sleeping when it was closed also.
That is why I am interested in the type of damage that occurs to the screen. I have seen several times in these discussions warning not to close a screen if the computer will not sleep. These warnings usually link to a warning from Apple that doing so will cause damage to the screen.
I'm just sick at having to purchase a new iBook when the old one was only 4 mos old.

When apple will fix the problem of the Bluetooth. It is not working after the upgrade to7.03

when apple will fix the problem of the Bluetooth. It is not working after the upgrade to7.03

there is no problem with B/T and iOS7.0.3 in my case used on iPhone 5 and 4 in several environments including in car
Do a reset
restore with back up and if required as new

How do I stop iphone 4s camera from automatically closeing when open?

How to I stop the camera ap from automatically closing when it is opened? I click on it and it opens and then closes and goes back to home page.

Try this:
Quit all apps: Double tap the Home button and swipe the app preview page up
then
Reset: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost)

Is there someone at Verizon that still cares about their customers and will help make this right??

I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution. My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON. I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED. One rep gave me his email address so that I could follow up with him in case something went wrong with the credit. I have emailed him and GUESS WHAT? NO RESPONSE. I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED?? NOT FAIR. This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER. WHAT AM I SUPPOSED TO DO NOW TO GET HELP? Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES?? A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE? When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate. APPARENTLY THIS ISN'T TRUE.
Is there someone at Verizon that still cares about their customers and will help make this right??

After ANOTHER call I may be on track to resolving this. But WHY did it have to take several calls and chats over a two week period? WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out? Why does it need to come to that? I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
Verizon, please consider looking into your lack of proper customer support and make corrections. Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience.

Labview 2013 are closing when I try read table from database.

Labview 2013 are closing when I try read table from database.
I don't get error message, Labview just crashes. I'm use Labview x32 and Database Connectivity Toolkit connective on Windows 7 x64. I connect to PostgreSQL with ODBC driver, connection is stable.
In my database I have many tables, I can read all them without one.
When I try read bad table I get data and then labview crash. When I restart Labview I don't have any message about error.
Also I try use LabSQL-1.1a. But it has same result.
Solved!
Go to Solution.
Attachments:
DBT.png ‏104 KB
LabSQL.png ‏67 KB

Try connecting using UDL file. What operation you are doing with database
You can create the same.. Do this Tools --> Create Data link..
Then go to http://www.ni.com/pdf/manuals/371525a.pdf link and see page 3-5. It will help
Kudos are always welcome if you got solution to some extent.
I need my difficulties because they are necessary to enjoy my success.
--Ranjeet

My I photo is unexpectedly closing when trying to export pictures... what can I do...???

My I photo is unexpectedly closing when trying to export pictures... what can I do...???

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Cannot send message to Xperia Care

Hello,
I want to send a message to the Xperia Care team using the web formular.
I give all needed data and agree to the license term.
But, when I click the send button, nothing happens. No error message, just nothing.
I have cookies enabled, Javascript enabled.
I tried the latest Firefox and Chromium browser to no avail.
What is wrong there?
Thanks

Hi sprechblase,
In this case you may want to contact Sony Mobile from within your region directly via phone, they should be able to clarify if they are having any issues with the online form.
http://support.sonymobile.com/global-en/contactUs/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Xperia care - maintenance closed - when it will be back?

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