Your security alert on my website is inaccurate
A customer has brought to my attention that your browser shows my website as an untrusted connection stating we are using an invalid security certificate. I take grave exception to this, given the amount of money and time spent on maintaining my EV SSL certificate. There was an error on it over 2 months ago with my certificated being re-issued by Comodo to victoriahealthneedlecraft.com.au instead of victoriahouseneedlecraft.com.au due to a Dunn and Bradstreet database keying error.
I lost days of my life I will never get back on the phone and online trying to get this fixed. And it was by the end of September. Every other search engine has fixed it why not you?
Your tardiness has cost me money and damaged my reputation. Why has this taken so long, and why have you not responded despite my message via Twitter and Facebook over 24 hours ago.
I own a small family owned business selling needlecraft, you have no idea the damage this error has inflicted upon my business, and now you are perpetuating the mistake. It is hard enough making ends meet in a difficult retail environment with careless sabotage from big corporations. I am only asking you to cease this inaccurate assessment of my website. if you continue to remain unresponsive I will have to resort to legal action, and highlight the problem with this error on social media so my customers do not lose faith with our business.
Hello,
Thanks for the response. I personally can't reproduce the issue. I'm not sure if this could be an internet service provider related this in Australia.
Just to clarify, this the the checkout page: https://www.victoriahouseneedlecraft.com.au/blog/products-page/checkout/
Since you have told me that you did recently have this fixed, it may be possible that your customers are still receiving signals from the older certificate that may be stored in Firefox. I'm going to suggest a cache and cookies clearing. I've listed how that should be completed below.
In order to try to fix these problems, the first step I suggest is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Click the menu button [[Image:New Fx Menu]], choose History, and then "Clear Recent History...".
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the "Clear Now" button.
Further information can be found in the [[Delete browsing, search and download history on Firefox]] article.
Thanks!
Andrew
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Please follow all above suggestions to confirm whether the issue happens in OWA. And run Test E-mail AutoConfiguration in Outlook to check whether there is any URL settings using the old domain.
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