Zenworks Desktop Management for Windows 7

Hello,
We are trying to figure out what is the solution for Windows 7. We are currently in a Novell environment (I believe Zenworks 7). Being unfamiliar with the Zenworks Desktop Management - can someone please explain the following to me:
We are trying to find the application launcher answer to deploying on Windows 7. Whenever I run the ZfDAgent.msi (7 agent/Zenworks Desktop Management) on a Windows 7 (Enterprise) machine, it says the following:
"The Remote Management Mirror Driver can only be installed on Windows 2000and Windows XP machines". Is there a new version of the Zenworks Desktop management software available/coming out for Windows 7?
Any help is greatly appreciated!

Originally Posted by ketter
On Mon, 17 May 2010 20:36:02 GMT, Yappy70
<[email protected]> wrote:
>
>Hello,
>
>We are trying to figure out what is the solution for Windows 7. We are
>currently in a Novell environment (I believe Zenworks 7). Being
>unfamiliar with the Zenworks Desktop Management - can someone please
>explain the following to me:
>
>We are trying to find the application launcher answer to deploying on
>Windows 7. Whenever I run the ZfDAgent.msi (7 agent/Zenworks Desktop
>Management) on a Windows 7 (Enterprise) machine, it says the following:
>
>"The Remote Management Mirror Driver can only be installed on Windows
>2000and Windows XP machines". Is there a new version of the Zenworks
>Desktop management software available/coming out for Windows 7?
>
>Any help is greatly appreciated!
Windows 7 is not supported on Zenworks for Desktops 7. You will need
to upgrade to Zeworks Configuration Management 10. I'm in the middle
of doing this myself right now.
Regards,
Ken
Thanks for the quick reply -- by chance have you ran across any white papers, webcasts, or documentation as to the desktop application features included with Zenworks Configuration Management 10? Such as how the application explorer/window are handled with this new version? I tried doing a search to no avail.
Thanks for any suggestions!

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    16:49:23.554|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.069|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE] running on thread pool
    16:49:24.069|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.069|INFO |34|Rim.Desktop.Media|0|Task [Load_WMP_Library_On_STA] run on new thread STA
    16:49:24.069|INFO |35|Rim.Desktop.Media|0|TASK: [Load_WMP_Library_On_STA], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.084|INFO |35|Rim.Desktop.Media|38050|Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader
    16:49:24.271|DEBUG|35|Rim.Desktop.Media|40002|Loaded playlist: All Music
    16:49:24.271|INFO |35|Rim.Desktop.Media|0|TASK: [Load_WMP_Library_On_STA], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibrarySTA>b__0()
    16:49:24.271|INFO |35|Rim.Desktop.Media|0|TASK: [Load_WMP_Library_On_STA], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 211
    16:49:24.334|INFO |34|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: WMP
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartLibraryLoadInBackground>b__3()
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [First_WMPDataSource_Library_Load_After_Loading_From_TLE], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 274
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask] running on thread pool
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.334|INFO |34|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDesktop
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDesktop], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.334|INFO |34|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:24.334|INFO |34|Rim.Desktop.Media|38050|Loading datasource for VideosDesktop
    16:49:24.349|INFO |34|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] will run on thread pool after 8000 ms
    16:49:24.349|INFO |34|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
    16:49:24.349|INFO |34|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 14
    16:49:24.365|INFO |34|Rim.Desktop.Media|39036|Library Refresh Complete for MediaSource: VideosDesktop
    16:49:24.365|INFO |34|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDesktop], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
    16:49:24.365|INFO |34|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDesktop], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 20
    16:49:24.365|INFO |34|Rim.Desktop.Media|38050|LoadDataSource: Finished
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask] running on thread pool
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Started loading PicturesDevice
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|Loading datasource for PicturesDevice
    16:49:25.098|DEBUG|36|Rim.Desktop.Media|40002|Reading device volumes...
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 1
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 1
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Finished
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [PictureImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 3
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask] running on thread pool
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Started loading VideosDevice
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|Loading datasource for VideosDevice
    16:49:25.098|DEBUG|36|Rim.Desktop.Media|40002|Reading device volumes...
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [Load_Fsds_Library], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__0()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_VideosDevice], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2
    16:49:25.098|INFO |36|Rim.Desktop.Media|38050|LoadDataSource: Finished
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
    16:49:25.098|INFO |36|Rim.Desktop.Media|0|TASK: [VideoImportServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 3
    16:49:28.359|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__28()
    16:49:28.359|INFO |34|Rim.Desktop.Media|0|TASK: [VideoSyncServiceStartupTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 4015
    16:49:28.920|INFO |36|Rim.Desktop.Services.Tasks|0|Task [DownloadAndUpdateSupportedDevices] running after delay on thread pool
    16:49:28.920|INFO |36|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:31.806|INFO |36|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__0()
    16:49:31.806|INFO |36|Rim.Desktop.Services.Tasks|0|TASK: [DownloadAndUpdateSupportedDevices], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 2890
    16:49:32.352|INFO |34|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] running after delay on new thread
    16:49:32.352|INFO |34|Rim.Desktop.Media|0|Task [Videos_SetThumbnailTask] run on new thread MTA
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Pending, TRANSITION: none, OPERATION: none
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.352|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.368|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <AddFileItemToLibraryAndList>b__12()
    16:49:32.383|INFO |39|Rim.Desktop.Media|0|TASK: [Videos_SetThumbnailTask], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 37
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:16.721 [1B3C] Create BlackBerry Device Manager instance
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:17.17 [1B3C] Create BlackBerry Device Manager instance- FINISHED
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:17.17 [1B3C] VSP: Error opening registry key to check if extra ports should be modem returnVal: 2
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:27.48 [1988] VSP: Couldn't get the dev name
    16:49:39.294|DEBUG|40|RimDeviceManager.exe|0|16:49:27.48 [184C] device update
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.79 [1B3C] Get Properties Failed: 80004005 0
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.79 [1B3C] Create Bluetooth Manager instance
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.79 [1B3C] Creating bluetooth manager.
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [windows_bluetooth_manager::is_supported] Checking windows bluetooth support
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [windows_bluetooth_manager::is_supported] WSAStartup failed. Error: 273F
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [broadcom_bluetooth_manager::is_supported] Checking broadcom bluetooth support
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:37.95 [1B3C] [broadcom_bluetooth_manager::is_supported] GetLocalDeviceVersionInfo failed. Error: 0
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1B3C] Error creating bluetooth manager. Error: C
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1B3C] Create Bluetooth Manager instance-FINISHED
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [13D8] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x13D8, THREADNAME="NotificationService"
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1A84] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x1A84, THREADNAME="DeviceVolumeManager"
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [1088] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x1088, THREADNAME="DeviceManager"
    16:49:39.310|DEBUG|40|RimDeviceManager.exe|0|16:49:39.169 [15BC] [DebugLog] [DIAG] EVENT=Register_thread, THREADID=0x15BC, THREADNAME="TimerThread"
    16:49:39.310|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] perform_device_discovery
    16:49:39.310|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] RIMDeviceManager Internal Version: 1
    16:49:39.310|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] [rdm7] perform_device_discovery
    16:49:39.310|DEBUG|19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl:erform_device_discovery] Found 0 devices
    16:49:39.310|DEBUG|19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Bluetooth supported: false
    16:49:39.310|DEBUG|19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Modem Port: 3
    16:49:39.310|DEBUG|9|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::start_monitor] device monitor started
    16:49:39.310|DEBUG|9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManager::create] Loading phonebook. "C:\Users\AKW\AppData\Roaming\Microsoft\Network\Connections\Pbk\rim_blackberry.pbk"
    16:49:39.325|INFO |9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] Modem device found: Standard Modem.
    16:49:39.325|DEBUG|9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] SetupDiEnumDeviceInfo no more items.
    16:49:39.325|DEBUG|9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] Registry Modem device found: Standard Modem
    16:49:39.325|INFO |9|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::modem_device] Modem Device: Standard Modem
    16:49:39.325|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <.ctor>b__b()
    16:49:39.325|INFO |34|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:ataModem:ataModemController::UpdateModemConfiguration] Updating Modem configuration
    16:49:39.325|INFO |34|Rim.Desktop.Services.Device|0|[ras_connection_configuration::update_configuration] Updating ip modem configuration
    16:49:39.325|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <.ctor>b__c()
    16:49:39.325|INFO |10|Rim.Desktop.IPModem|0|TASK: [IPModem Initialize ProfileManager], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 24765
    16:49:39.325|INFO |41|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Register_thread, THREADID=0xC9C, THREADNAME="Unnamed"
    16:49:39.325|INFO |1|Rim.Desktop.IPModem|0|Updating the modem device.  Device: PIN:0x2174873B
    16:49:39.325|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Starting ras configuration update
    16:49:39.325|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Downloading to temp path "C:\Users\AKW\AppData\Local\Temp\".
    16:49:39.325|DEBUG|1|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::_get_connection_entries] RasEnumEntries returned 0 entries.
    16:49:39.325|DEBUG|1|Rim.Desktop.Services.Device|0|[ras_connection_configuration::get_current_configuration_path] LAST_UPDATE_TO_USER value: true
    16:49:39.341|DEBUG|9|Rim.Desktop.Services.DeviceManager|0|DeviceMonitorInitializedEventHandler event.
    16:49:39.341|DEBUG|9|Rim.Desktop.Services.DeviceManager|0|[DeviceMonitorInitializedEventHandler] Initializing current device volume control.
    16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] [InternalAcquireVolumeMountControl]. Pvt: False
    16:49:39.341|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::VolumeAutoMounter::VolumeAutoMounterController::FilterDevice] Filter device request. Device: PIN:0x2174873B
    16:49:39.341|DEBUG|40|RimDeviceManager.exe|0|[1B3C] Filter device: 2174873b
    16:49:39.341|DEBUG|40|RimDeviceManager.exe|0|[1B3C] Setting new AutoMountFilter Filter.
    16:49:39.341|DEBUG|40|RimDeviceManager.exe|0|[1B3C] Device not current being managed
    16:49:39.341|INFO |9|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::VolumeAutoMounter::VolumeAutoMounterController::FilterDevice] Filter device request complete.  Cookie: 1
    16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Start>b__15()
    16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Start>b__16()
    16:49:39.341|INFO |9|Rim.Desktop.Services.DeviceManager|0|TASK: [Device Monitor Initialization], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 22848
    16:49:39.388|INFO |1|Rim.Desktop.Services.Device|0|[parse_version_one_configuration] Number of carriers found: 235
    16:49:39.450|ERROR|1|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::is_vendor_blacklisted] get_entry 153 failed. Error: 0x0.
    16:49:39.450|DEBUG|1|Rim.Desktop.Services.Device|0|[IRIMRasConnectionManagerImpl::is_vendor_blacklisted] Vendor [6B] supported by Entry: Rogers
    16:49:39.450|INFO |1|Rim.Desktop.IPModem|0|DataModemStatus Update. Current:  New:
    16:49:39.450|INFO |1|Rim.Desktop.IPModem|0|DataModemStatus Update. No change, ignore.
    16:49:39.450|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0x20]
    16:49:39.466|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0x1]
    16:49:39.466|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0x2]
    16:49:39.653|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0xB]
    16:49:39.762|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [0/0] status[0xD]
    16:49:39.762|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [16384/58211] status[0x4]
    16:49:39.762|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [16384/58211] status[0xE]
    16:49:39.778|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [32768/58211] status[0x5]
    16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [49152/58211] status[0x5]
    16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[IHTTPDownloaderImpl:nProgress] progress [58211/58211] status[0x6]
    16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Download complete
    16:49:39.809|DEBUG|41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::get_current_configuration_path] LAST_UPDATE_TO_USER value: true
    16:49:39.871|INFO |41|Rim.Desktop.Services.Device|0|[ras_connection_configuration::ThreadProc] Modem update version information.  Version Found: 1.0.0.48 Current Version: 1.0.0.48
    16:49:39.887|INFO |41|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Unregister_thread, THREADID=0xC9C, THREADNAME="Unnamed"
    16:49:47.110|DEBUG|43|RimDeviceManager.exe|0|[184C] Get Properties Failed: 80004005 0
    16:55:20.278|INFO |1|Rim.Desktop.Shell|0|Save the Desktop main window position.
    16:55:20.278|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:55:21.635|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.Common.View.DesktopDialogWindow
    16:55:23.555|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.DesktopHelperTrayApplication.<Startup>b__0
    16:55:23.923|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.DesktopHelperTrayApplication.<Startup>b__0
    16:55:23.923|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__4
    16:55:23.926|INFO |1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] Logout Device. State: Offline
    16:55:23.926|ERROR|1|Rim.Desktop.Services.DeviceManager|0|[PIN:0x2174873B] Logout Device already offline. State: Offline
    16:55:23.926|INFO |1|Rim.Desktop.Services.DeviceManager|0|Task [DeviceManager Exit Task] run on new thread MTA
    16:55:23.960|INFO |45|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Pending, TRANSITION: none, OPERATION: none
    16:55:23.960|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__4
    16:55:23.961|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:55:23.962|INFO |45|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService:topMonitor] Stopping work queue.
    16:55:23.963|INFO |45|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService:topMonitor] Stopping windows message handler.
    16:55:23.964|DEBUG|1|Rim.Desktop.CertSync|0|Begin CertSyncPrefLib CleanUp
    16:55:23.966|DEBUG|45|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::stop_monitor] stopping device monitor
    16:55:23.966|INFO |19|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::ThreadProc] Exit Requested.
    16:55:23.967|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:55:23.968|INFO |19|Rim.Desktop.Services.Device|0|[DIAG] EVENT=Unregister_thread, THREADID=0x2AC, THREADNAME="Unnamed"
    16:55:23.968|DEBUG|45|Rim.Desktop.Services.Device|0|[IDeviceMonitorImpl::stop_monitor] Device monitor stopped
    16:55:23.968|INFO |45|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <Stop>b__1a()
    16:55:23.968|INFO |45|Rim.Desktop.Services.DeviceManager|0|TASK: [DeviceManager Exit Task], STATE: Completed, TRANSITION: none, OPERATION: none, DURATION: 8
    16:55:24.018|INFO |1|Rim.Desktop.Media|0|Task [Service Startup] stopping
    16:55:24.030|INFO |1|Rim.Desktop.Media|0|Task [MusicServiceStartupTask] stopping
    16:55:24.157|INFO |1|Rim.Desktop.Media|0|Task [PictureSyncServiceStartupTask] stopping
    16:55:24.167|INFO |1|Rim.Desktop.Media|0|Task [PictureImportServiceStartupTask] stopping
    16:55:24.278|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.278|INFO |5|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368218
    16:55:24.284|INFO |1|Rim.Desktop.Media|0|Task [VideoSyncServiceStartupTask] stopping
    16:55:24.285|INFO |1|Rim.Desktop.Media|0|Task [VideoImportServiceStartupTask] stopping
    16:55:24.285|INFO |1|Rim.Desktop.Shell|0|Task [Desktop Exit] run on new thread MTA
    16:55:24.285|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Pending, TRANSITION: none, OPERATION: none
    16:55:24.286|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__5()
    16:55:24.286|DEBUG|45|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__5
    16:55:24.292|INFO |45|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice:eviceMonitorService::~DeviceMonitorService] Dispose DeviceMonitorService.
    16:55:24.296|DEBUG|45|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Shell.ViewModel.MyBlackBerryViewModel.<.ctor>b__5
    16:55:24.296|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__6()
    16:55:24.297|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__7()
    16:55:24.309|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.309|INFO |15|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368228
    16:55:24.320|INFO |1|Rim.Desktop.Shell|0|Save the Desktop main window position.
    16:55:24.320|DEBUG|1|Rim.Desktop.Services.Configuration|0|Saving configuration.  Path: C:\Users\AKW\AppData\Roaming\Research In Motion\BlackBerry Desktop\Settings.config.
    16:55:24.356|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.356|INFO |22|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 366214
    16:55:24.450|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.450|INFO |30|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 362192
    16:55:24.497|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.497|INFO |33|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 360180
    16:55:24.840|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.840|INFO |16|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368228
    16:55:24.871|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.871|INFO |23|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 366216
    16:55:24.918|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.918|INFO |27|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 364202
    16:55:24.965|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:24.965|INFO |31|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 362192
    16:55:25.340|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:25.340|INFO |17|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 368229
    16:55:25.386|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:25.386|INFO |24|Rim.Desktop.Services.Tasks|0|TASK: [LoadDeviceThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 362191
    16:55:25.433|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void ProcessWork()
    16:55:25.433|INFO |28|Rim.Desktop.Services.Tasks|0|TASK: [LoadDesktopThumbnailsTask], STATE: Canceled, TRANSITION: none, OPERATION: none, DURATION: 364204
    16:55:25.605|INFO |45|Rim.Desktop.Shell|0|TASK: [Desktop Exit], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <OnClosing>b__9()
    16:55:25.605|INFO |45|Rim.De

  • Steps to take if BlackBerry is not shown as connected in Desktop Manager for Mac

    Hello Community,
    Here is a list of steps you should attempt to try and get your BlackBerry detected in Desktop Manager for Mac.
    1. Make sure you're using the most up to date BlackBerry Desktop Software for Mac.  Which is available to download at http://www.blackberry.com/desktop
    2. If using a MacBook/MacBook Pro make sure the BlackBerry is plugged in the left USB port close to the screen.  If using a iMac make sure you use the USB ports on the Mac and not a USB hub.
    3. Make sure you're using a BlackBerry branded USB cord.  (There are usb cords out there for charging only).
    4. Make sure mass storage mode is enabled on your BlackBerry smartphone. KB Article.
    5. Disable Media Transport Protocol on your BlackBerry smartphone. (Options>Memory)
    6. Make sure your Mac OS X 10.6 is running in 32-bit mode. KB Article.
    7. Make sure ALL other syncing software has been uninstalled and removed off your Mac.  KB Article.
    8. Perform a battery reset on your BlackBerry smartphone. KB Article.
    9. Make sure your BlackBerry smartphone is not hour-glassing or have an application error appearing on the LCD screen. However if there is a JVM 507/513 error appearing on the BlackBerry the Desktop Manager for Mac will pick up the device and reload the software.
    10. Make sure "Open using Rosetta" is not running/disabled on Mac OS X. KB Article.
    I will be adding more tips and tricks to this post once I come across them.
    Feel free to share with other community members and I always welcome suggestions and comments. 
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

    Hey burko74,
    Do you have a media card in your BlackBerry? If so, do you get prompt for mass storage mode?
    Also does the mac pick up the media card as a removable hard drive?
    Have you tried to do a battery reset as well?
    I look forward to your reply.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

    ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing.  Please launch a new iCal and create a new calendar".  How do I fix this?  I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program.  Help

    I'll try to help...first you did not provide any pertinent information for troubleshooting:  Mac OS, device, device OS...
    Now before you do anything go to iCal>File>Export and create an iCal archive (JIC).  The rest is dependent on the OS (as each store iCal data differently)...It is possible that your calendar file is not where it should be.  Try cleaning system and user cache. Restarting your mac and repair permissions.
    On the device side, what do you have as the default CICAL?  You could try forget device in the DM or trash the user>username>application support>BlackBerryDesktop folder and start over.
    Now do you have more than one calendar?  In the DM how are you setting the sync?  Two Way, All Calendars...to what calendar are you adding on the device?  Under Advanced Settings are you selecting All events and are you Replacing all calendar events on the Blackberry device?  Remember that even if you have multiple calendars in iCal they will sync as one in the BlackBerry.
    4.6.1.305 hybrid
    Mac Pro 2X2.8 Quad SL

  • Desktop manager for BB 8703.

    Can somesone steer me to the download for a desktop manager for a BB 8703, v4.1.0.344 platform 2.2.0.149?
    i cant find it on the BB site???????

    Right here:  https://www.blackberry.com/Downloads/entry.do?code​=A8BAA56554F96369AB93E4F3BB068C22
    I would recommend version 4.2, Service Pack 2.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Desktop manager for OS10

    How do i use desktop manager for my OS 10 phone?

    You will need the BlackBerry Link software.
    http://us.blackberry.com/software/desktop/blackberry-link.html
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • SCCM 2012 Software Update Management for Windows Servers and how to automatic set SCOM maintenance mode?

    Hi,
    We planning to go one level higher to automat and have more dynamic Software Update Management for Windows Servers. We have SCCM 2012 R2, SCOM 2012 R2 and SCO 2012 R2.
    Our plan is to pur server in an AD-Group to get Update Schedule, from the servers will be importet to an Collection for Automatic Update and reboot. If I understand Everything right SCOM can't read AD-Group and put then in an Schedule maintenance mode. SCOM
    can read reg value as exempel.
    IS there any smar way to make the SCOM Maintenance Mode Schedule dynamic?
    I found this
    http://www.scom2k7.com/scom-2012-maintenance-mode-scheduler/?
    /SaiTech

    You could use Orchestrator to put the servers from a specific collection, or AD group, in maintenance mode in SCOM. For an example see:
    http://www.systemcentercentral.com/orchestrator-how-to-scom-maintenance-mode-for-windows-computers-in-an-sccm-collection/
    My Blog: http://www.petervanderwoude.nl/
    Follow me on twitter: pvanderwoude

  • Is there a desktop manager for 8700?!

    Hello all.
    I'm trying to back-up my 8700 (and possibly switch to a different one) but the desktop manager keeps telling me that my "device is not supported." Is there possibly an older version of desktop manager for mac or am I just screwed?
    Thanks a milion!

    Hi and Welcome to the Forums!
    According to the system requirements pages, it looks like v4.7 was the last version to support Win2K.
    However, the tradeoff may be desktop PIM compatibility...which will be governed by this KB.
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Desktop Manager for Mac error message KB19454

    Hi All,
    I am new to the community and would appreciate any assistance. I have two recent problems for which  I am seeking troubleshooting advice. The priority problem is mentioned first below.
    I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.
    The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages. 
    Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1 
    Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
    Thank you in advance for assistance.
    Solved!
    Go to Solution.

    Hi and Welcome to the Forums!
    For your first issue, I cannot tell if you've yet worked through the referenced KB...if not, you can find it here.
    For your second issue, I'm unsure...but perhaps this will help:
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Best!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Cannot sync - BB8900 with BB Desktop Manager for Mac

    After first downloading Desktop Manager, I was able to sync with my 8900 once.  Now, every time I connect the device (via USB), Desktop Manager opens, attempts to connect to the device, and fails.  Status of the device shows at 'not connected'.
    I've followed the sync services set up for Entourage and Mac. I've also uninstalled Desktop Manager and reinstalled, but it didn't resolve it.  I've disabled my password protection from the 8900 as well, and that hasn't worked.
    I used PocketMac before, and while there were some issues with data loss and overlap, it worked most of the time.  I have uninstalled PocketMac at this point.
    Thanks for the help.
    MK

    Hey Maarten08 and autoca,
    I would suggest doing the following:
    Uninstall BlackBerry Desktop Software for Mac, restart the computer.
    Then perform the following:
    On the Mac computer, navigate to Macintosh HD >
    System > Library >
    Extensions.
    Locate the BlackBerryUSB.kext and
    BlackBerryUSBDev.kext files.
    Move these two files to the Trash.
    Empty the Trash.
    Restart the Mac computer.
    Then go to www.blackberry.com/desktop to re-download BlackBerry Desktop Manager for Mac.
    Install and then hook up the BlackBerry and make sure you have mass storage mode enabled.
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    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

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    Hi and welcome to the forums!
    Use the first link for MAC specific information on trouble-shooting connection problems. The second link for documentation and support.
    Thanks,
    Bifocals
    KB00125  BlackBerry Desktop Software cannot detect the BlackBerry smartphone
    BlackBerry Desktop Software for Mac
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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  • BlackBerry Desktop Manager for Mac won't remember my sync preferences

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    despite posts to the contrary there is a big compatibility problem with Apple LION and Blackberry Desktop manager.
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    Come on BLACKBERRY - sort it out
    YOUR SHARE PRICE AND SALES DATA ARE TELLING YOU THAT CUSTOMERS ARE VOTING WITH THEIR FEET. I DON'T WANT TO LEAVE BB AS I USE THEM FOR MY BUSINESS.
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    Hi there!
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    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Power Manager for Windows 8.1

    Where is Power Manager for Windows 8.1?  (For ThinkPad Edge series laptops)
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    Good day and welcome to the community.
    Please see: http://forums.lenovo.com/t5/Windows-8-and-8-1/ThinkPad-software-for-Windows-8/td-p/899865
    There is no official support for ThinkVantage Power Manager beyond Windows 7.
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    Regards.
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    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
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