Zenworks & Helpdesk

hello there,
Does anyone know a good helpdesk (freeware?) wich i can combined with the
zenworks and/or groupwise ?
open for everything
thanks
Thorsten

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Similar Messages

Can you 'lock out' a workstation via ZENworks?

Hi,
I was wondering if there was a way to 'lock out' a workstation via
ZENworks so users can no longer log into the workstation temporarily.
This is the scenario - when someone within our company orders a new
workstation, they will many times tell us that the workstation is being
replaced when in reality the old workstation it is replacing is never
taken off the network.
The problem? - we do not charge any new license fees for replacement
workstations PROVIDING the old workstation is disposed of (that way we
are able to transfer the licenses from the old to the new). If the old
workstation is still used, we are in violation of license fees.
Solution? - 'lock out' the old workstation so no one can use it any
longer unless they call our Helpdesk and it is 'unlocked' at which time
we remind them of the license charges.
I am not sure how this can be performed. We currently do something
similar with NEW XP PCs that have no local user accounts on them yet
(basically we enable login restrictions under the DLU policy - if the
workstation can't create a local user account for the user, they can't
log into the network or the PC). That solution would not work in this
case though since the local accounts would already be created on the PC.
We don't want to remove any software from the machine that will need to
be reinstalled in case the site does want to keep the machine on the
network after a new one is purchased. The solution should be designed to
easily enable the machine if the site does decide they want to keep the
machine on the network. Later on we would FDISK the PC for disposal.
Any help would be GREATLY appreciated as ALWAYS!
Steve

Perhaps a Workstation Associated app that just pushed an invalid value for the
GINA.DLL
Either Remote Regedit or another Force-Run app could restore this to a correct
value.
Needs testing to make sure you can fix what you break, but this would lead
everything intact.
Marcus Breiden wrote:
> On Mon, 23 May 2005 19:05:23 GMT, [email protected] wrote:
>
> > I am not sure how this can be performed. We currently do something
> > similar with NEW XP PCs that have no local user accounts on them yet
> > (basically we enable login restrictions under the DLU policy - if the
> > workstation can't create a local user account for the user, they can't
> > log into the network or the PC). That solution would not work in this
> > case though since the local accounts would already be created on the PC.
>
> hmmm.... I would create an application and associate it to the wks, make it
> force run..
>
> in that app remove / or change the Tree for the workstation manager... this
> will disable all policy management (also DLU)...
>
> in case your accounts are locally on that box you would have to do some
> more stuff to get around your problem...
> --
>
> Marcus Breiden
>
> Please change -- to - to mail me.
> The content of this mail is my private and personal opinion.
> http://www.edu-magic.net
Craig Wilson
CNE3, 4, 5 - MCSE - CCNA
NSC Sysop (http://support.novell.com/forums/)
Tech Writer - http://www.ithowto.com
(I Peter 4:10)

Installed helpdesk to sles11sp1 vmware and won't startup

Hi,
I installed the service desk to sles11sp1 for vmware and it won't startup.
I am also running zenworks configuration mgmt 11 RC3 on the same server.
I installed with:
java -install install.jar -console
When prompted for a port I took the default 8700. It gave me a null and then prompted for a 1 to continue. So I selected 1 and continued.
If I http://ip:8700 I get nothing.
If I netstat -a -n|grep 8700 I get nothing.
What do I need to do to get this to work? Also I thought I could get this service desk integrated with zenworks configuration management?
Gwen

Originally Posted by gleahy
got it. The startup.sh doesn't execute automatically.
How could I start the script automatically (may be by runlevel)?
I have no Idea

Empty ZENworks Window(NAL) upon login-April 2013 follow-up

I know this is from an older post back on April 9, 2013, but I am still experiencing the same issue. I have troubleshooted this to no end since then, but have not come up with a solution yet. Since the original post, I have upgraded my ZENworks servers to 11.2.3a and have done the same on my clients. Sometimes the only solution I can find is to uninstall and re-install the ZENworks agent. I can't seem to find what is causing this as the issue is sporadic and not occurring everywhere.
Any ideas? I have copied the original post below.
Thanks.
Scott
There is a cache corruption issue that I am also experiencing that I believe
MU2 and now 3a resolves. I have had to do exactly what you are doing.
waiting for the early adapters to shake out the current SP before I install.
"sleonard24" wrote in message
news:[email protected]..
I am having periodic issues in which users report that the ZENworks
Application Window is empty upon login. The bundles are shortcuts to run
..exe files that are installed on the workstations, web url shortcuts,
shortcuts to run .exe files on a network server. These bundles will not
show up when there are or are not requirements for the bundle and does
not depend on the user that logs in. I have the shortcut for the
ZENworks Application Window in the "Startup" folder for all user in
WinXP and in the c:\programdata\microsoft\windows\start
menu\programs\startup .
What I have found that works to get the applications to re-appear for
the users is to re-register the computer with - zac reg -g
https://servername .
The particulars:
ZENworks version-11 sp2
ZENworks servers - four(4) primary servers; Windows 2008R2 sp1
ZENworks database - Windows 2008R2 sp1; SQL 2008R2 sp2
workstation OS - Windows 7 or WindowsXP
Windows 2008R2 AD domain
Any thoughts on why this happens?
Thank you.
Scott

sleonard24 wrote:
> I know this is from an older post back on April 9, 2013, but I am
> still experiencing the same issue. I have troubleshooted this to no
> end since then, but have not come up with a solution yet. Since the
> original post, I have upgraded my ZENworks servers to 11.2.3a and
> have done the same on my clients. Sometimes the only solution I can
> find is to uninstall and re-install the the ZENworks agent. I can't
> seem to find what is causing this as the issue is sporadic and not
> occurring everywhere.
This sounds like it could be the problem we had with earlier ZCM
versions that the local db cache would get corrupt in the ZEN agent,
causing the machine to appear as if it's unmanaged. To help identify
if you might still be experiencing this, the next time this happens
would you do a zac cc followed by a zac ref on the machine and see if
the bundles come back?
Your world is on the move. http://www.novell.com/mobility/
We know what your world looks like. http://www.novell.com/yourworld/

How can HelpDesk manage users in multiple Organizations in OIM R2

Hi All,
I looking to satisfy a requirement for OIM 11g R2 where a helpdesk administrator can only manage users that belong to a particular institution. However, there are approximately 50% of users that belong to more than one institution, where helpdesk staff from each institution should be able to manage the user. Customer is currently
doing this in Waveset by assigning users to orgs dynamically through rules which allows multiple virtual orgs. OIM unfortunately has no way to assign a user to multiple orgs, making OOTB authorization management very difficult.
How can a administrators from different org manage same User. If that user belongs to different org?
How to achieve this in OIM R2?
Thanks
Akshat

Hi Adr,
I know the OIM Authorization is around the Organization, and a user can present in only one org in OIM.
I wanted to know, can we force the authorization based on Department/Institutions rather than Org. I am thinking in reagards of OES Authorization policies.
OIM unfortunately has no way to assign a user to multiple orgs, making OOTB authorization management slightly difficult.
I am looking to determine the best approach to accommodate this requirement. Due to the high number of users that reside within multiple institutions, leveraging organizations will not work. Asa far i know OES APM should be able to accommodate this, but could not find any solid guidance in the Oracle training or Oracle by Example documentation.
Any thoughts?
-Ak

BT Customer Helpdesk only knows how to lie.

Hi,
I am here to report something, not sure if this is the right place. Long story short (going to try my best).
On the 4th of this month I transferred my BT Infinity to the new property, engineer did poor work and told me that I would get good signals in the first floor. He placed the modem in another room, way too far away from the socket.
2 days after I report this, so, until the 11th nothing gets done.
Then this guy called 'MOHAMMAD' who was the floor supervisor reports this as a 'poor workmanship', now, he does report this or does not, I have no idea. Tells me to wait 4 days, nothing been done, calling them several times and nothing, then I speak to 4 different Managers (I do have their names), all promise me that they are taking over the case (Lies) and I should wait 2-100000Billion years, once the wait is over, I call them and the other person takes over.
Recently I spoke to someone named Victor (sounds like a fake name) who tells me that he is from a priority broadband helpdesk, he has the super most authority and is not FROM LEVEL 1 helpdesk, next day (today) Linda from TS helpdesk tells me that he was lieing, then someone tells her to switch the PHONE OF (because she had given out too much information). All this time, everyone told me that OPEN Reach will get back to me soon (first guy told me that they should get back to me in 4 days, no answer by the 9th, funny how its 24 and yet after speaking to many LIERS, haven’t got a single reply yet).
Since, I had moved into the new property I was looking forward to get BT Vision, now, I seriously doubt that I will stay with BT any longer. It’s always been a poor service from BT, when the BT Infinity was new, the engineers didn’t have a **bleep** clue, today, they still don’t. As a trialist for many of the BTs products which are yet to come and have, I am very disappointed.
The only reason I have actually come here is because the other places have liars. Thanks for your time; hopefully, someone here might be able to help.

I wouldn't say they lie - certainly the interpretation of data is vastly different!
I have had a nightmare transferring a phone service from Orange to BT - the error started from the first agent placing the order wrong, subsequent agents trying to place other orders and not one of them cancelled the other off! It has taken 2 weeks to unravel the mess, finally getting my old number back today.
There is still an account error but that should work through. All this was sorted out by the complaints department with one named contact who kept me upto date with what was being done and why.
Unfortunatly for whatever reason BT Retail's system is not user friendly and doesn't link very well with WLR3. As a BT trialist as well I've had my fair share of issues.
My advice is keep calm, keep notes and don't expect everything to work in one day, sometimes it just can't!

Bt helpdesk is anything but

I'm trying to get a sensible answer out of BTs level 1 and level 2 helpdesk but I'm failing miserably. Maybe someone on this forum knows more about how these things work and can explain it to me.
I've had an ongiing problem with my phone/broadband since the 18/Nov (actually I've had intermittent speed issues with my broadband since I moved into my house in January but that's another story and a line profile reset usually gets me back up and working for a few months at least).
I reported a fault on my noisy line 18/Nov and my broadband was practically inactive at 0.05mbit. BT eventually decided it was my fault and dispatched an engineer to my house to fix the problem and if it was my fault they'd charge me 129.99. The engineer arrived and before I had a chance to make him a cup of tea he'd jumped back in his van and drove off to the cabinet on the other side of the village. Twenty minutes later he was back saying the connections had corroded in the cabinet and everything was now working. He decided to replace my master socket as it was old (not because it was faulty). I was surprised when I found on my notes later that the cause of the line fault was in the master socket and that was the reason it was replaced! Not the first time the "solution" has been noted wrongly. A few months ago the "cause" was the wrong wireless channel on my router even though I'd told the helpdesk I'd checked everything via ethernet and via the master test socket. The actual solution was a line profile reset.
Anyway, things were really good for a week. My voice calls had the clearest line ever (before there was a slight echo on the line) and my broadband was the fastest it had ever been (previously it bested at 1.8mbit, now it was consistently at 2.3mbit). Then my noisy line came back and my broadband dropped to 0.01-0.05mbit again. I logged another fault on the 5/Dec. An engineer was dispatched to the cabinet at the end of my village and my line was back to normal last tuesday morning (broadband still 0.01-0.05mbit). I contacted the helpdesk to get them to do a line profile reset which has always fixed my slow broadband within the hour but the person I spoke to was highly resistent to do anything other than ask me questions from her script "do you have a wired or wireless connection" etc etc After 90 minutes I gave up and phoned later and got through to Level 2 support who did some tests and reckoned a (SNR) line reset was in order but it was now too late to do one (have to get them in before 8p) and they would schedule it for the following day (Wed).
On Wednesday a lady from the level 2 support phoned me and told me she'd initiated a line reset and that my line speed would be 4. something mbit within an hour then settling down over the next 44 hours as it stabilised. Sounded good but yesterday my broadband was still 0.01-0.05mbit and my IP profile was still 0.14. Last night I called L2 support again and I was told I must have "misunderstood" the person I spoke to the day before as it would take 72 hours for my speed to increase. I'm not sure exactly what it was she said that I could have misunderstood and I did ask the person I spoke to but he didn't seem to have an answer for that and as the woman I spoke to was off-shift we couldn't get her on the line to confirm or deny what she had said). I asked about the reset and he told me it was a RAMBO reset that had been performed.
This morning I contacted support to confirm what had been reset and when and eventually after much prompting I was told a RAMBO reset had been done on the tuesday immediatley after the engineer cleared the line fault and an SNR reset was done on Wed when the helpdesk phoned and told me my speed would be up within the hour. I got cut off the chat before I could finish talking to the helpdesk. I called back and after a protracted chat he told me he'd contacted the L2 helpdesk and they'd never heard of a RAMBO reset!
Having googled the term I've found out that it's BTs ADSL management software so I would have expected them to know that! Doesn't inspire confidence when a level 2 helpdesk is unaware of a companies products!
So my question for the forum is; given that I've been given so much inconsistent information, much of it from the level 2 network helpdesk where they should know better. Can anyone give me an explanation of the different resets that BT can apply to my line and how long before they take any effect. So far I have about an hour, 44 hours, up to 72 hours, can take up to ten days to choose from.
From previous experience in the last 10 months when I've probably had my line profile reset serveral times, I've noticed a pretty good speed increase within 1-2 hours of BT saying it had been done. This time my boradband test shows download speed 0.01-0.09mbit, acceptable range 0.05-0.25mbit. DSL connection rate 4.29mbit(down) and 0.45mbit(up) and IP Profile 0.14mbit.
Anyone got any useful information for me before I go into battle with the level 2 support tonight?

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators there will now no longer any need to help line because if the community members cannot resolve it then the Forum Mods who are UK based BT specialists who take personal ownership of any problem and a single point of contact until fully resolved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Upgraded ZENworks Primary Server Will Not Refresh

Good Afternoon,
I recently upgraded our primary server from ZENworks 11.2-11.3a.
The upgrade procedure completed with no errors. However, the server will not refresh it's status in the ZENworks Control Center. Control Center continues to report the server as 11.2.0.0. The UI of the Control Center is upgraded. The agent continues to push back the next contact with server time without updating the last contact with server time
Things I have tried:
-doing a manual refresh through control center gives a "Connection Failed" error
-doing a manual refresh with zac ref completes successfully but does not update anything
-cleared the agent cache using zac cc
Any help would be appreciated.
Thank you very much!

Try the solution you find in this thread:
http://forums.novell.com/novell-prod...nt-management/
zenworks/configuration-management/zcm-11/zcm11-agent-deployment-linux/45
5516-how-recover-lost-trust-relationship-zone-configuration-between-linu
x-zcm-agent-primary-zone-server-running-same-machine.html
W. Prindl
wpico wrote:
>
>CRAIGDWILSON;2331318 Wrote:
>> This is because the Agent Service (Servers have an agent too)
>>cannot talk to the zone.
>>
>> Normally the only time this is noticed is during a "System Update",
>> since this is one of the few times the failure would be noted.
>>
>> However, the 11.3.0 Upgrade would not have relied on the agent
>>server and since you upgraded from 11.2.0, another ISO install, it
>>is quite possible there were always some issues there.
>>
>> "zac retr" might help, but it also may be wise to open an SR so
>>they can
>> see what is wrong and not just have you poking and prodding your
>>only primary.
>>
>>
>> On 8/28/2014 4:46 PM, wpico wrote:
>> >
>> > nop1983;2331309 Wrote:
>> >> wpico wrote:
>> >>
>> >>>
>> >>> Good Afternoon,
>> >>>
>> >>> I recently upgraded our primary server from ZENworks
>>11.2-11.3a. >>>
>> >>> The upgrade procedure completed with no errors. However, the
>> server
>> >>> will not refresh it's status in the ZENworks Control Center.
>> Control
>> >>> Center continues to report the server as 11.2.0.0. The UI of
>>the >>> Control Center is upgraded. The agent continues to push
>>back the next
>> >>> contact with server time without updating the last contact with
>> server
>> >>> time
>> >>>
>> >>> Things I have tried:
>> >>> -doing a manual refresh through control center gives a
>>"Connection >>> Failed" error
>> >>> -doing a manual refresh with zac ref completes successfully but
>> does
>> >>> not update anything
>> >>> -cleared the agent cache using zac cc
>> >>>
>> >>> Any help would be appreciated.
>> >>>
>> >>> Thank you very much!
>> >>
>> >> Only one server?
>> >> Sounds like the agent could have lost the trust, somehow... The
>> update
>> >> went fine?
>> >>
>> >> --
>> >> Niels
>> >> I have always liked... Cowabunga!
>> >>
>> >> If you find this post helpful, please show your appreciation by
>> clicking
>> >> on the star below.
>> >> A member must be logged in before s/he can assign reputation
>>points. >
>> > Completed with no errors, The log file was all green.
>> >
>> >
>>
>>
>> --
>> Going to Brainshare 2014?
>> http://www.brainshare.com
>> Use Registration Code "nvlcwilson" for $300 off!
>>
>>
>> Craig Wilson - MCNE, MCSE, CCNA
>> Novell Technical Support Engineer
>>
>> Novell does not officially monitor these forums.
>>
>> Suggestions/Opinions/Statements made by me are solely my own.
>> These thoughts may not be shared by either Novell or any rational
>>human.
>
>When I run zac retr I get, "Failed to re-establish trust with zone"

Zen 7 Boot CD works with Zenworks 4.01 ir7 BUT???

Hi,
I just tried the Zen 7 Boot CD from
http://www.zenimaging.info/downloads/zenworks/
The Zen 7 Boot CD does detect the network card for the Dell Optiplex 745,
where as the Zenworks 4.01 ir7 boot cd does not.
I tried installing a Zen Partition from the Zen Boot CD, modifying the
settings.txt first to my environment. The Zen Partition installed fine!
I then configured the Zen Partition.
What I'm noticing is the Zen Partition from the Zen 7 boot cd takes an
extremely long time to load, where it says "Initializing Hardware". It
takes a few minutes to initialize hardware then it checks the imaging
server for Work To Do.
The previous computers on my network uses the Zen PArtition from the
Zenworks 4.01 ir7 boot cd and it loads a lot faster.
The imaging server on our Netware 6.5 SP5 server is Zenworks 4.01 ir7.
Could the reason for the Zen Partition created from the Zen 7 boot cd
taking an extremely long time to load at the "initializing hardware"
coould be because the imaging server is actually Zenworks 4.01 ir7?
Some one suggested that I try the Zenworks 6.5 SP2 boot cd from
http://www.zenimaging.info/downloads/zenworks/
to install the Zen Partition, but I couldn't find it at this link.
Does anyone know where I can download Zenworks 6.5 SP2 boot cd?
Thanks for your help!

On Thu, 15 Mar 2007 20:06:13 GMT, [email protected] wrote:
> Could the reason for the Zen Partition created from the Zen 7 boot cd
> taking an extremely long time to load at the "initializing hardware"
> coould be because the imaging server is actually Zenworks 4.01 ir7?
no, it is because it uses a different kernel and has a lot more drivers to
test
If you have already compiled drivers or have linux.2 please put them on
http://forge.novell.com/modules/xfmo...ect/?zfdimgdrv
Live BootCd and USB Disk from Mike Charles
http://forge.novell.com/modules/xfmod/project/?imagingx
eZie http://forge.novell.com/modules/xfmod/project/?ezie
Marcus Breiden
If you are asked to email me information please change -- to - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.edu-magic.net

Zenworks 7 boot cd for an automatic restore

Hi everyone....
I want to know if it's possible ot create a boot cd and restore an image automatically ( whitout any human intervention ).
I want to start a workstation with a Zen7 boot cd and automatically restore an image that i find on a volume on my Zen7 server. The image .zdm not in the cd but on a volume. I want to give this cd at a person who completly ignore how Zenworks works and i want that this person boot form the cd and then, the restore begin.
I don't want to use policy to do that. I want to do that with a Zenworks boot cd.
It is possible to do that and if yes, how?
Thanks in advance....

On Thu, 20 Nov 2008 14:46:03 GMT, stevev wrote:
> It is possible to do that and if yes, how?
yes, in the settings.txt is an option for CMDTEXT (?) iirc..
in this variable you reference the script you want to execute.
in the script you than create the necessary commands to restore the image.
the script is executed automatically after cd boot.
Marcus Breiden
If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.didas.de

Hosting Zenworks 7 Application Files On Windows Server?

Hi,
Background:
We currently host our Zenworks packages on Netware 6.5 servers. Our Zen7 is also installed on a Netware 6.5 server so we are running Novell Client 4.91 SP2 and the Zenworks agent on our Windows XP SP3 desktops (no middle tier).
We are now in the process of moving to Active Directory, and one of the first steps will be to migrate file services over to Windows shares. We currently use either the MSI feature of NAL to elevate rights or we use unsecured system user to elevate rights as our users are not Administrators of their workstations. We associate our application objects to either user container, user group, or simply invidual users. Our login scripts map drive letters to our Netware shares. Our MSI objects in NAL access the packages via the mapped drive letter while our normal objects (unsecured system user) access them by UNC path or by using application file distribution feature of NAL.
Questions:
Will there be any issues with moving the application files from Netware to Windows? What file permissions would we have to grant on the Windows side to allow the Zenworks agent to access the file shares? I know on the Netware side, we would grant read rights to the file share to the same containers, users, or groups that have access to the application object. We also granted our workstations container access to certain directories so that the unsecured system user could access the shares via UNC path. I've seen some discussion on the forums about using the built-in Everyone account on the Windows side. Would there be additional accesses required? What about the security implications of granting Everyone read access to these shares? I'm just trying to get an idea of what would be needed on the Windows side to allow Zenworks to keep working. Obviously we'll probably be keeping our eDirectory infrastructure at least until all phases of the migration are complete.
Thanks in advance!

You can Grant FileSystem Rights to DomainWorkstationObjects just as you
granted rights to ZENworks Workstation Objects.
These rights will be used by processes running in the SYSTEM space.
The result should be that there would be little issue with using a
Windows Share in lieu of a NetWare share for ZDM7.
On 4/29/2010 4:46 PM, joshbilsky wrote:
>
> Hi,
>
> BACKGROUND:
>
> We currently host our Zenworks packages on Netware 6.5 servers. Our
> Zen7 is also installed on a Netware 6.5 server so we are running Novell
> Client 4.91 SP2 and the Zenworks agent on our Windows XP SP3 desktops
> (no middle tier).
>
> We are now in the process of moving to Active Directory, and one of the
> first steps will be to migrate file services over to Windows shares. We
> currently use either the MSI feature of NAL to elevate rights or we use
> unsecured system user to elevate rights as our users are not
> Administrators of their workstations. We associate our application
> objects to either user container, user group, or simply invidual users.
> Our login scripts map drive letters to our Netware shares. Our MSI
> objects in NAL access the packages via the mapped drive letter while our
> normal objects (unsecured system user) access them by UNC path or by
> using application file distribution feature of NAL.
>
> QUESTIONS:
>
> Will there be any issues with moving the application files from Netware
> to Windows? What file permissions would we have to grant on the Windows
> side to allow the Zenworks agent to access the file shares? I know on
> the Netware side, we would grant read rights to the file share to the
> same containers, users, or groups that have access to the application
> object. We also granted our workstations container access to certain
> directories so that the unsecured system user could access the shares
> via UNC path. I've seen some discussion on the forums about using the
> built-in Everyone account on the Windows side. Would there be
> additional accesses required? What about the security implications of
> granting Everyone read access to these shares? I'm just trying to get
> an idea of what would be needed on the Windows side to allow Zenworks to
> keep working. Obviously we'll probably be keeping our eDirectory
> infrastructure at least until all phases of the migration are complete.
>
> Thanks in advance!
>
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

Error when starting ZENworks Application Launcher Explorer

Dear All,
I am a Hong Kong user which very very new to Novell system. My colleague having a problem that, after he has login to the system (window XP), normally the ZENworks Application Explorer should be able to pop out automatically. But suddenly it is fail to do so started from yesterday. An error message "ZEN works Application Explorer Executable has encountered a problem and need to close." keeps occurs, with Error signature "AppName: naldesk.exe AppVer: 2001.4.10.0 ModName: ntdll.dll ModVer: 5.1.2600.2180 Offset: 0001103c".
It is very strange that if we login to the system with other by differenct account, there will be no problem. The following are the examples:
1.) Colleague A account to do login action in Colleague A computer -> failed to launch ZENworks Application Explorer.
2.) Colleague A account to do login action in Colleague B computer -> success to launch ZENworks Application Explorer.
3.) Colleague B account to do login action in Colleague A computer -> success to launch ZENworks Application Explorer.
4.) Colleague B account to do login action in Colleague B computer -> success to launch ZENworks Application Explorer.
the configuration of the computers are as follow:
OS : Window XP sp2
ZENworks Application Launcher Explorer Version : 3.1 (20010410)
Can anyone help me? Thanks so much.

Originally Posted by tree_lamkh
Dear All,
I am a Hong Kong user which very very new to Novell system. My colleague having a problem that, after he has login to the system (window XP), normally the ZENworks Application Explorer should be able to pop out automatically. But suddenly it is fail to do so started from yesterday. An error message "ZEN works Application Explorer Executable has encountered a problem and need to close." keeps occurs, with Error signature "AppName: naldesk.exe AppVer: 2001.4.10.0 ModName: ntdll.dll ModVer: 5.1.2600.2180 Offset: 0001103c".
It is very strange that if we login to the system with other by differenct account, there will be no problem. The following are the examples:
1.) Colleague A account to do login action in Colleague A computer -> failed to launch ZENworks Application Explorer.
2.) Colleague A account to do login action in Colleague B computer -> success to launch ZENworks Application Explorer.
3.) Colleague B account to do login action in Colleague A computer -> success to launch ZENworks Application Explorer.
4.) Colleague B account to do login action in Colleague B computer -> success to launch ZENworks Application Explorer.
the configuration of the computers are as follow:
OS : Window XP sp2
ZENworks Application Launcher Explorer Version : 3.1 (20010410)
Can anyone help me? Thanks so much.
Can anyone help me ?

I need help authenticating my outgoing server settings in setting up my work email on my Galaxy S5. It says unable to authenticate or connect to server and I even called helpdesk at my email support and they tried every possible port (80, 25, 3535 or 465

I need help authenticating my outgoing server settings in setting up my work email on my Galaxy S5. It says unable to authenticate or connect to server and I even called helpdesk at my email support and they tried every possible port (80, 25, 3535 or 465 SSL) and none of them work. Please help!

You will need to get the required info to create/access the account with an email client from your school.
Are you currently accessing the account with an email client on your computer - if you have a Mac with the Mail.app, or if you have a PC with Outlook Express, etc.? If so, you can get the required account settings there.

SQL report to get average amount of time for helpdesk closures Pin

Hi, I've been asked to write a report which lists the average time it takes for a helpdesk job to be closed. There isn't a closed date as such, the table column is simply an audit date/time which can be for various tasks.
I need to use this column along with another which is an ID of the action. For example:
User     TaskID   Task    AuditDatetime
Bob        2    Opens job   1/8/2014 11:14:29
Bob        5    Closes job 2/8/2014 10:12:26
Joe        2    Opens job   2/8/2014 11:01:45
Bob        5    Closes job 3/8/2014 11:44:22
My SQL is very rusty, I'm sure the report is technically possible but I can't for the life of me figure out what the SQL is.
I'm aware of the SQL AVG function and also know I may need to GROUP BY the user. I'm thinking some kind of CASE statement perhaps but again I can't think of the SQL to achieve this...
Can anybody please help?

DECLARE @helpDesk TABLE (JobID INT, userName varchar(10), TaskID INT, Task VARCHAR(20), AuditDatetime DATETIME)
INSERT INTO @helpDesk (JobID, userName, TaskID, Task, AuditDatetime)
VALUES
(17, 'Bob', 2, 'Opens job', '8/1/2014 11:14:29'),
(17, 'Bob', 5, 'Closes job', '8/2/2014 10:12:26'),
(22, 'Joe', 2, 'Opens job', '8/2/2014 11:01:45'),
(22, 'Bob', 5, 'Closes job', '8/3/2014 11:44:22'),
(25, 'Bob', 1, 'Opens job', '8/4/2014 11:40:22'),
(25, 'Joe', 3, 'Assigned job', '8/5/2014 11:47:22'),
(25, 'Joe', 5, 'Closes job', '8/5/2014 11:49:22')
SELECT *, DATEDIFF(minute,h2.AuditDatetime,h.AuditDatetime)/60.0 AS hours
FROM @helpDesk h
INNER JOIN @helpDesk h2
ON h.jobID = h2.jobID
AND h2.task = 'opens job '
WHERE h.task = 'Closes Job'
As far as open Jobs go, you could flip it around, like this:
DECLARE @helpDesk TABLE (JobID INT, userName varchar(10), TaskID INT, Task VARCHAR(20), AuditDatetime DATETIME)
INSERT INTO @helpDesk (JobID, userName, TaskID, Task, AuditDatetime)
VALUES
(17, 'Bob', 2, 'Opens job', '8/1/2014 11:14:29'),
(17, 'Bob', 5, 'Closes job', '8/2/2014 10:12:26'),
(22, 'Joe', 2, 'Opens job', '8/2/2014 11:01:45'),
(22, 'Bob', 5, 'Closes job', '8/3/2014 11:44:22'),
(25, 'Bob', 1, 'Opens job', '8/4/2014 11:40:22'),
(25, 'Joe', 3, 'Assigned job', '8/5/2014 11:47:22'),
(25, 'Joe', 5, 'Closes job', '8/5/2014 11:49:22'),
(26, 'Joe', 5, 'Opens job', '8/5/2014 11:49:22')
SELECT *, DATEDIFF(minute,h.AuditDatetime,COALESCE(h2.AuditDatetime,GETDATE()))/60.0 AS hours
FROM @helpDesk h
LEFT OUTER JOIN @helpDesk h2
ON h.jobID = h2.jobID
AND h2.task = 'Closes job '
WHERE h.task = 'Opens Job'
and coalesce the current date in for a close date.

"Something went wrong. We're having trouble getting to your mailbox right now. Please refresh the page or try again later. If the problem continues, please contact your helpdesk."

Hi,
One of my user was unable to receive email from her desktop outlook, browser and her phone. On her outlook, the status of her exchange is disconnected. Then when she tried to access her OWA, this error prompted below "
"Something went wrong. We're having trouble getting to your mailbox right now. Please refresh the page or try again later. If the problem continues, please contact your helpdesk."
Her emails started coming in again after about 45minutes later. It happened twice today.
Anyone have the same symptoms as mind?

Hi,
When user is disconnected to Exchange, please test outlook anywhere connectivity for this user.
Test Outlook Anywhere connectivity
https://technet.microsoft.com/en-us/library/ee633453(v=exchg.150).aspx
Please also check if there are any other events in application log.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

Zenworks & Helpdesk

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