Acrobat Pro has bitten the dust and I really, really need it - HELP!

Question

I'm hving some real 'issues' with Acrobat Professional nd I can't really pinpoint when they started. Adobe seems clueless. Everything works fine on my Intel iMac but the app now simply freezes on my MBP - literally freezes. All processes stop, no way to Force Quit. It opens fine - then if I try to do ANYTHING it freezes straight away. The only non-approved software I installed was the 'two finger click' keypad option available on the new 17" MBP - it worked fine, but, thinking it the culprit, I installed the 'old' trackpad configuration. No go.
I've reinstalled Acrobat Pro from the original CS disk and let it update automatically and, when that didn't work, downloaded and installed all updates manually. Still the same problem.
I just downloaded 7.07 Reader to see if that will at least open a document without freezing up (oh, if I double-click on a pdf document, as I had changed all from Preview to AcroPro long ago, it will open - and then everything freezes).
I'm nearing the point of a complete re-init, and reinstall. Thank goodness I back-up regularly. This is only occurring on my main MBP - the 2GHz (why is the 2.16GHz not my 'main' machine? Too long an explanation) and it's driving me crazy. I've booted in Safe mode, I've run all diagnostics, Adobe just keeps saying 'Version Cue' and I've not run Version Cue since I first had trouble with it 5-6 months ago.
If anyone has any ideas for fixes, I can make it through the weekend without taking any radical steps. I just want to get back to normal!

Answer 1

Oddly enough, Acrobat Pro is working fine - with all updates, etc., on my Intel 20" iMac. There are those with iMacs posting on the Adobe board for whom AcroPro is not working but it seems as if the majority of users posting are MacBook (and MacBook Pro) users.
I am truly, truly confused that if Security Update 2006-003 is the genuine and only culprit, why Pro is working on my iMac. One thing I have not tried on my iMac is using the Adobe PDF printer... on my MacBook Pro it will seem to print but the application from which I am printing will freeze just as Acrobat freezes and requires are hard reset.
When trying to diagnose these problems, I make certain that there are no devices attached, etc., but on my iMac I have 8 USB devices connected to hubs, 6 FireWire devices chained and one in the remaining 'free' port - and that's the machine on which Acrobat Pro works! It's the MacBook Pros, in my case, that it simply freezes.
I don't know where else I've made these observations (I've been posting all around, trying to find a solution that precludes uninstalling SU2006-03, as there are a number of holes patched that are now public and I really don't want to remain open to security vulnerabilities) but here's what I've observed trying to use Adobe Acrobat products with all Apple and Adobe updates and upgrades, including SU2006-03, on MacBook Pros (both 2GHz and 2.16GHz):
* Acrobat Pro freezes and requires a hard reset both when the application is opened directly and when opened by double clicking on document (the document will open - but the application freezes: no damage to an open document on hard reset);
* trying to print to Adobe's PDF printer will, after seeming to complete the printing process, cause the application from which you are printing to freeze and necessitate a hard reset
* Acrobat Distiller works fine - if you can save as PostScript, you can process through Distiller;
* Apple's 'built in' PDF functions work fine;
* printing a PDF document (exporting) from InDesign works fine, and;
* Adobe Acrobat Reader 7.07 works fine.
If anyone has any observations that might be included to find if there is some oddball work-around (as Adobe has stated they will not support Acrobat Pro on Intel Macs and Apple seems to not be testing updates or upgrades on Acrobat Pro - and I don't blame Apple as testing unsupported applications would be a waste of time). I won't go off on my anti-Adobe tirade here - I really love the company's products but they are risking disenfranchising very large enterprise customers: if they wish to become a Windows only company they are on the right track but one would think that they would take a look at Quark to realize that tactic might lose more customers than box volume sales can reveal. Adobe's tech support has not reached the low, yet, as did Quarks, but bucking the trend toward Intel Macs is reminiscent of Quark's decision to withhold resources in OSX development. My Xpress update should arrive next week and the UB version later in the summer. I don't want to switch again but if InDesign 'breaks' and Adobe decides that they're not supporting it on the Intel Mac platform, I don't want to be left with nothing. And if the remainder of CS2 stops working? I suppose some people will switch to XP for a while? Look for other apps that may not have the full functionality yet get the job done? I don't know. But I'll formulate a plan. I learned my lesson about the insurance afforded by a good back-up policy long ago: I just never thought I'd be in a position of shipping software being unsupported (particularly with Adobe's 'commitment', early on, to Apple's switch to Intel).
I'll stop my rant now. Sorry for the long message - this one has me worked up! Let everyone know of your experiences here, on the Adobe board, and particularly on the MacFixIt board at www.macfixit.com: you can email the problems you're having to [email protected]. There's an article now at MacFixit about problems with CS2 installation on Intel Macs. And they are a good source for tapping some of the best minds for workarounds.
I'm just hoping this isn't just a taste of things to come from Adobe.
2 MacBook Pro Intel Core Duos, 1 2.16GHz, 1 2.0GHz 2Gb RAM 100Gb 7200 RPM HD Mac OS X (10.4.6) 20" 2GHz Intel Core Duo iMac 2Gb RAM 250Gb, G4 Dual 1GHz PM & 12" 867MHz PB