CAD Integrated browser and CUIC Permalink

Hello All,
In Cisco Desktop Administrator the Integrated browser is enabled and CUIC Permalink home page is setup.
One of the work flow is using CUIC Permalink. There are 7 agents assigned to the work flow however couple of agents and I experiencing below started issue.
Which I suspect may be a desktop or Microsoft group policy related issue. However I want to investigate the issue from the UCCE CAD aspect.
I have looked into CAD however no luck.
Problem Description
++++++++++++++
Please see screen dump CAD login. When Agent login into Cisco Agent Desktop, The agent gets the Certificate pop and the option on the certificate (Yes and No and View certificate).
If I click “YES” I login Cisco Agent Desktop displays the home page in the Integrated Brower. If I click “NO” I can login into CAD however the home page is not displayed.
If I click “view certificate” I have the option to install Certificate. The source of the Certificate is CUIC. I have installed the certificate however I am still getting the certificate pop up.
I would like to know that why the couple of agents now getting the certificate pop up and the rest do not ?
CAD 8.5(2a) and CUIC 8.5.3

Thanks Anthony.
I did find out that if the customer's web app has links in it that when you click will launch a new tab it will work within Integrated Browser. You can even close it afterwards. The other problem I'm running into is that it doesn't seem that I can use the "Run Macros" within the Integrated Browser. When you try the "Record" option it doesn't record any of the clicks you do within the CAD Integrated Browser. I take it there's no workaround for this as well?
BTW, I did already suggest running it outside of CAD (via launch app and macros) and customer didn't want it that way...

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    PLAS160_QCF/RefAddr/1/Content=1
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    PLAS160_QCF/RefAddr/11/Encoding=String
    PLAS160_QCF/RefAddr/20/Encoding=String
    PLAS160_PUT/RefAddr/4/Type=CCS
    PLAS160_PUT/RefAddr/4/Encoding=String
    PLAS160_QCF/RefAddr/14/Content=10
    PLAS160_QCF/RefAddr/4/Content=1414
    PLAS160_Q/RefAddr/9/Content=
    MYPUT/RefAddr/9/Encoding=String
    MYPUT/RefAddr/0/Content=6
    MYPUT/RefAddr/1/Type=EXP
    PLAS160_Q/RefAddr/9/Encoding=String
    PLAS160_PUT/RefAddr/8/Type=QU
    PLAS160_Q/RefAddr/0/Content=6
    PLAS160_Q/RefAddr/0/Type=VER
    MYPUT/RefAddr/5/Type=TC
    PLAS160_Q/RefAddr/3/Content=-2
    PLAS160_QCF/RefAddr/0/Encoding=String
    PLAS160_PUT/RefAddr/6/Content=273
    PLAS160_QCF/RefAddr/21/Content=
    PLAS160_Q/RefAddr/4/Type=CCS
    MYPUT/RefAddr/9/Type=QMGR
    PLAS160_QCF/RefAddr/21/Encoding=String
    PLAS160_PUT/RefAddr/9/Content=
    PLAS160_QCF/RefAddr/12/Encoding=String
    PLAS160_PUT/RefAddr/5/Encoding=String
    MYPUT/RefAddr/0/Encoding=String
    PLAS160_Q/RefAddr/8/Type=QU
    PLAS160_Q/RefAddr/0/Encoding=String
    PLAS160_PUT/RefAddr/0/Content=6
    PLAS160_Q/FactoryName=com.ibm.mq.jms.MQQueueFactory
    PLAS160_PUT/RefAddr/3/Content=-2
    PLAS160_QCF/RefAddr/7/Type=CT
    PLAS160_QCF/RefAddr/1/Encoding=String
    PLAS160_QCF/RefAddr/11/Type=SPAG
    PLAS160_QCF/RefAddr/21/Type=TQPFX
    PLAS160_QCF/RefAddr/13/Encoding=String
    PLAS160_QCF/RefAddr/22/Encoding=String
    PLAS160_PUT/RefAddr/6/Encoding=String
    PLAS160_QCF/RefAddr/15/Type=FIQ
    PLAS160_QCF/RefAddr/3/Type=HOST
    MYPUT/RefAddr/1/Encoding=String
    PLAS160_PUT/RefAddr/1/Type=EXP
    PLAS160_QCF/RefAddr/19/Type=MNST
    PLAS160_QCF/RefAddr/2/Encoding=String
    PLAS160_PUT/RefAddr/5/Type=TC
    PLAS160_QCF/FactoryName=com.ibm.mq.jms.MQQueueConnectionFactoryFactory
    PLAS160_QCF/RefAddr/14/Encoding=String
    PLAS160_QCF/RefAddr/18/Content=true
    MYPUT/RefAddr/2/Type=PRI
    PLAS160_QCF/RefAddr/8/Content=0
    MYPUT/RefAddr/4/Content=1208
    MYPUT/RefAddr/2/Encoding=String
    PLAS160_PUT/RefAddr/9/Type=QMGR
    PLAS160_Q/ClassName=com.ibm.mq.jms.MQQueue
    PLAS160_Q/RefAddr/1/Encoding=String
    MYPUT/RefAddr/7/Content=1
    PLAS160_Q/RefAddr/1/Type=EXP
    MYPUT/RefAddr/6/Type=ENC
    PLAS160_QCF/RefAddr/12/Content=true
    PLAS160_QCF/RefAddr/2/Content=QM_gsplvp006_vm2
    PLAS160_Q/RefAddr/7/Content=1
    PLAS160_QCF/RefAddr/3/Encoding=String
    PLAS160_Q/RefAddr/5/Type=TC
    PLAS160_QCF/RefAddr/15/Content=1
    PLAS160_QCF/RefAddr/5/Content=SYSTEM.DEF.SVRCONN
    MYPUT/RefAddr/1/Content=-2
    PLAS160_PUT/RefAddr/7/Encoding=String
    PLAS160_QCF/RefAddr/15/Encoding=String
    PLAS160_Q/RefAddr/9/Type=QMGR
    MYPUT/RefAddr/3/Encoding=String
    PLAS160_Q/RefAddr/1/Content=-2
    PLAS160_Q/RefAddr/2/Encoding=String
    PLAS160_Q/RefAddr/4/Content=1208
    PLAS160_QCF/RefAddr/8/Type=CTO
    PLAS160_PUT/RefAddr/7/Content=1
    PLAS160_QCF/RefAddr/22/Content=1
    PLAS160_QCF/RefAddr/12/Type=UCP
    PLAS160_QCF/RefAddr/0/Type=VER
    PLAS160_QCF/RefAddr/4/Encoding=String
    PLAS160_QCF/RefAddr/22/Type=MRET
    PLAS160_QCF/RefAddr/16/Type=LA
    PLAS160_PUT/ClassName=com.ibm.mq.jms.MQQueue
    PLAS160_QCF/RefAddr/4/Type=PORT
    PLAS160_PUT/RefAddr/8/Encoding=String
    PLAS160_QCF/RefAddr/16/Encoding=String
    PLAS160_PUT/RefAddr/1/Content=-2
    PLAS160_PUT/RefAddr/4/Content=1208
    PLAS160_Q/RefAddr/3/Encoding=String
    PLAS160_PUT/RefAddr/2/Type=PRI
    PLAS160_PUT/RefAddr/6/Type=ENC
    PLAS160_QCF/RefAddr/5/Encoding=String
    MYPUT/RefAddr/3/Type=PER
    PLAS160_PUT/RefAddr/9/Encoding=String
    PLAS160_QCF/RefAddr/17/Encoding=String
    MYPUT/RefAddr/4/Encoding=String
    PLAS160_Q/RefAddr/2/Type=PRI
    MYPUT/RefAddr/7/Type=FIQ
    PLAS160_Q/RefAddr/4/Encoding=String
    PLAS160_QCF/ClassName=com.ibm.mq.jms.MQQueueConnectionFactory
    PLAS160_QCF/RefAddr/16/Content=
    PLAS160_Q/RefAddr/6/Type=ENC
    PLAS160_QCF/RefAddr/6/Content=819
    PLAS160_QCF/RefAddr/19/Content=true
    PLAS160_QCF/RefAddr/9/Content=0
    MYPUT/RefAddr/5/Content=0
    PLAS160_PUT/RefAddr/0/Encoding=String
    MYPUT/RefAddr/8/Content=PLAS160_PUT
    PLAS160_QCF/RefAddr/10/Content=false
    MYPUT/RefAddr/5/Encoding=String
    PLAS160_QCF/RefAddr/0/Content=6
    Appendix 3 Node definition
    Appendix 4 - Node JMSTarget Connectors Properties
    Appendix 5 integrationgateway.properties JMS configuration section
    ## JMS configuration Section
    #The JNDIFactory Classnames for Weblogic, IPlanet, MQSeries.
    #ig.jms.JMSProvider.JNDIFactory.Weblogic=weblogic.jndi.WLInitialContextFactory
    #ig.jms.JMSProvider.JNDIFactory.IPlanet=com.sun.jndi.fscontext.RefFSContextFactory
    ig.jms.JMSProvider.JNDIFactory.MQSeries=com.sun.jndi.fscontext.RefFSContextFactory
    #ig.jms.JMSProvider.JNDIFactory.OracleApplicationServer=com.evermind.server.rmi.RMIInitialContextFactory
    # Enter the number of Queue listners to instantiate
    #ig.jms.Queues=1
    # For each queue specify the following properties
    # Name
    # Provider
    # JMSFactory name (which is binded to the JNDI)
    # MessageSelector (optional Message Filter)
    # JNDI System File URL
    # JMS User
    # JMS Password
    # Example :
    #ig.jms.Queue1=QUEUE_VAS
    #ig.jms.Queue1.Provider=MQSeries
    #ig.jms.Queue1.JMSFactory=QCF
    # ig.jms.Queue1.MessageSelector=
    #ig.jms.Queue1.Url=file:/D:/apps/IBM/WebSphereMQ/Java
    # ig.jms.Queue1.User=sam
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    # ig.jms.Queue1.Password=EncryptedPassword
    # ig.jms.Queue1.SecurityPrincipal=sam
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    # ig.jms.Queue1.SecurityCredentials=EncryptedPassword
    #IBInfoHeaders
    #ig.jms.Queue1.MessageName=QE_F18_ASYNC
    #ig.jms.Queue1.MessageVersion=VERSION_1
    #ig.jms.Queue1.RequestingNode=FromNode
    #ig.jms.Queue1.DestinationNode=ToNode
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    #ig.jms.Queue1.NodePassword=EncryptedRequestingNodePassword
    #ig.jms.Queue1.SubChannel=SubChannel
    # Enter the number of Topic Subscribers to instantiate
    # ig.jms.Topics=1
    # For each Topic specify the following properties
    # Name
    # Provider
    # JMSFactory name (which is binded to the JNDI)
    # MessageSelector (optional Message Filter)
    # JNDI System File Url
    # JMS User
    # JMS Password
    # Example :
    # ig.jms.Topic1=ExampleTopic
    # ig.jms.Topic1.Provider=MQSeries
    # ig.jms.Topic1.JMSFactory=TopicConnectionFactory
    # ig.jms.Topic1.MessageSelector=
    # ig.jms.Topic1.Url=file:c:/
    # ig.jms.Topic1.User=sam
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    # ig.jms.Topic1.Password=EncryptedPassword
    # ig.jms.Queue1.SecurityPrincipal=sam
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    # ig.jms.Queue1.SecurityCredentials=EncryptedPassword
    #IBInfo Headers
    #ig.jms.Topic1.MessageName=QE_F18_ASYNC
    #ig.jms.Topic1.MessageVersion=VERSION_1
    #ig.jms.Topic1.RequestingNode=FromNode
    #ig.jms.Topic1.DestinationNode=ToNode
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    #ig.jms.Topic1.NodePassword=EncryptedRequestingNodePassword
    #ig.jms.Topic1.SubChannel=SubChannel
    #For sending error either ErrorQueue or ErrorTopic must be configured
    #If both exists, errors are only sent to ErrorQueues.
    #Configure the Error-Queue configuration
    # ig.jms.ErrorQueue=ErrorQ
    # ig.jms.ErrorQueue-Provider=Weblogic
    # ig.jms.ErrorQueue-User=sam
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    # ig.jms.ErrorQueue-Password=sam
    # ig.jms.Queue1.SecurityPrincipal=sam
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    # ig.jms.Queue1.SecurityCredentials=EncryptedPassword
    # ig.jms.ErrorQueue-JMSFactory=TopicConnectionFactory
    # ig.jms.ErrorQueue-Url=file:c:/
    #Configure the Error-Topic configuration
    # ig.jms.ErrorTopic=Error
    # ig.jms.ErrorTopic-Provider=IPlanet
    # ig.jms.ErrorTopic-User=sam
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    # ig.jms.ErrorTopic-Password=sam
    # ig.jms.ErrorTopic-JMSFactory=TopicConnectionFactory
    # ig.jms.ErrorTopic-Url=file:c:/
    ## End of JMS configuration Section
    # Profile Information
    # Set it to either TRUE or FALSE
    ig.ProfileInformation=FALSE
    #End-Of Profile Information
    ##EIPTestTool Properties
    #Class name of the Gateway Manager to use during processing
    #ig.gatewayManagerClass=com.peoplesoft.pt.integrationgateway.eiptesttool.EIPTestToolGatewayManager
    #Contains a true or false value.
    #True for LoopBack
    #ig.EIPLoopBack=TRUE
    #Contains the directory path that will be used
    #to store request/response files during recording.
    #ig.EIPOutputDirectory=c:/temp/output
    # Number of ig.EIPMsgProp.N.propFile's
    #ig.EIPMsgProp.count=0
    #Certification root directory
    #ig.EIPInputDirectory=c:/temp/input
    #MessageProperty file names with locations.
    #ig.EIPMsgProp.1.propFile=c:/temp/input/properties/pro1.xml
    #ig.EIPMsgProp.2.propFile=c:/temp/input/properties/pro2.xml
    #Overrides input directory for an EIP
    #ig.EIPMsgProp.1.inputDirectory=c:/temp/input/properties1/
    #EIPNodemapFileName
    #ig.EIPNodeMap=c:/temp/nodemap.xml
    ##End of EIPTestToolProperties
    #File connector password.
    # Use the supplied encryption utility to provide an encrypted password for the entry below
    ig.fileconnector.password=EncryptedPassword
    #End of file connector properties.
    ## Query Access Services (QAS) Configuration Section.
    # QAS Repository Home Directory. This is the directory where Query result blocks will be
    # temporarily persisted.
    # Example:
    #ig.qas.repositoryHomeDir=C:/QASRepository
    # Uncomment the following line and replace the value with the actual QAS Repository Home Directory.
    #ig.qas.repositoryHomeDir=<Full-Path-For-Directory>
    ## END of QAS Configuration.
    ## AS2 Connector Properties.
    # These Properties need to be set to use either the AS2TargetConnector or the AS2ListeningConnector
    # REQUIRED:
    # AS2 KeyStore Properties
    # Uncomment the following two lines to specify your key keystore path and password.
    # Use the PSCipher.bat utility to encrypt the keystore password.
    # example:
    # ig.AS2.KeyStorePath=C://pt846//webserv//peoplesoft//keystore//pskey
    # ig.AS2.KeyStorePassword=GD9klUFw8760HVaqeT4pkg==
    # OPTIONAL:
    # AS2 Log Directory, logs all incoming and outgoing AS2 requests and responses.
    # Uncomment and specify the correct directory name to enable logging.
    # example:
    # ig.AS2.LogDirectory = c://temp//as2//logs
    ## End of AS2 Connector Properties
    ## AS2ListeningConnector Only Properties.
    # OPTIONAL:
    # AS2From and AS2To http header parameters are required on all incoming AS2 messages. These parameters must
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    # AS2 From & To Map
    # This map translates incoming AS2From and AS2To http header parameters into PeopleSoft node names.
    # This property is not required if your incoming messages use AS2From and AS2To parameters that match
    # existing PeopleSoft node definitions.
    # ig.AS2.AS2ListenerMap.From.<AS2From>= Specify the PSFT Source Node Name.
    # ig.AS2.AS2ListenerMap.To.<AS2To>= Specify the PSFT Target Node Name.
    # This example translate AS2From from AS2SENDER to PSFT_SRC_NODE, and AS2To from AS2RECEIVER to PSFT_TGT_NODE.
    # example:
    # ig.AS2.AS2ListenerMap.From.AS2SENDER=PSFT_SRC_NODE
    # ig.AS2.AS2ListenerMap.To.AS2RECEIVER=PSFT_TGT_NODE
    # AS2 Message name
    # Message name used to publish AS2 transactions.
    # Use this property if the incoming AS2 Message Name is not in the HTTP Header or the URL.
    # Replace <source> and <target> with either the incoming AS2From and AS2To http header parameters .
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    # ig.AS2.<source>.<target>.SignerCertificateAlias = Specify the source AS2From trading partner certificate alias.
    # example:
    # ig.AS2.PSFT_SRC_NODE.PSFT_TGT_NODE.CertificateAlias=<GeneratedAS2certificatealias>
    # ig.AS2.PSFT_SRC_NODE.PSFT_TGT_NODE.SignerCertificateAlias=<GeneratedAS2certificatealias>
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    # These Properties need to be set to use the AS2TargetConnector
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    # ig.AS2.AS2Directory=c://temp//as2
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    #XML dtd lookup flag
    # true - enable dtd reference lookup dtd on gateway. this is also the default value.
    # false - disable dtd reference lookup on gateway.
    ig.dtdLookup=true
    # Maximum active connections to be cached on gateway
    # These are connections from gateway to peoplesoft application server
    # Caching connections will improve integration broker throughput
    ig.connection=10
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