Can't reinstall InDesign

I uninstalled InDesign CC, with Windows uninstaller, and now I want to reinstall.  The problem is that CC Desktop shows it as installed and up to date.  I had to uninstall because my Lightroom upgrade wasn't working  so I uninstalled all CC applications and the ran CC Cleaner.  I've tried to run CC Cleaner again but it doesn't give option for just InDesign and I would prefer not to uninstall everything and then reinstall.  Is there a way to force a reinstallation?

Quit and restart the CC Desktop App (use the "gear" icon at the upper right of the panel to quit,not just close the window). If that doesn't do it, uninstall the CC app and reinstall it.

Similar Messages

  • Can't reinstall InDesign CS3

    I was a longtime PageMaker user, and upgraded from PageMaker 6.5 to InDesign CS3 a few years ago. I'm not a designer, so use it mostly for family projects.  Last month my computer died and I took it to a computer shop, where they had to wipe it clean (saving files), which required me to reinstall all my software.  No problem with anything except the InDesign. Because it was an upgrade, it wants the serial number from my PageMaker, which I discarded not long after I originally upgraded to InDesign.  I want to be able to use it (I did pay for it, after all -- even if it isn't the most current version anymore).   I "chatted" online with Adobe technical support, but they said they can't help me because it's not a current version. Is there anything I can do to be able to use this program that I paid for? Any help is much appreciated.

    I'm sure I registered my PageMaker, but I was using a different email at that time, and I'm unable to log in to Adobe using that email address (and the various passwords I was using way back then).  My current profile shows my serial number for my InDesign -- and my registration date in 2008.  Maybe I shouldn't have discarded the PageMaker serial number, but still.... they have a record that I legitimately installed it in 2008.
    I got an email response after my online "chat" and it didn't even refer back to me and my problem. It didn't even get my name correct! Doesn't make me feel very confident in the level of support...  Here's that email, copied and pasted:
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    Live chat is available for 24hrs and 7days a week.

  • If my hard drive has died can I reinstall Indesign CS4

    Hi
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  • Can't reinstall InDesign CC

    HELP! On a tight deadline... My InDesign kept crashing no matter how I tried to open it. It wan't just one file it was all files. So I uninstalled, and now when I go to download it from the cloud it tells me there is an install probalem. Not entirely good at this and not sure what I am doing wrong.

    Run CC Cleaner and try again
    CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
      http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • I downloaded Indesign, and it failed. i uninstalled and now can't reinstall from the Creative Cloud

    How can in reinstall Indesign?

    Thanks Eugene;
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  • Reinstall Indesign CS6 alongside CC?

    Hello, things seemed to have moved on since the previous thread on this subject, sorry to repeat.
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    But I now want to use Em Software's InData, which is not yet available for CC.
    So I want to reinstall Indesign CS6.
    Unfortunately it is gone from the CC app manager.
    Where can I reinstall Indesign CS6 from with my CC license?
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    Sign into creative.adobe.com and go to the download center.
    Click on InDesign.
    Scroll down to to in this version and change the drop down to CS6.

  • Hi, Accidentally somebody screw up Photoshop CS4 and InDesign CS4 Master edition on a MAC computer in the school. The install discs did not start to run therefore I can't  reinstall the 2 missing programs. I want to install the softwares, therefore I down

    Hi, Accidentally somebody screw up Photoshop CS4 and InDesign CS4 Master edition on a MAC computer in the school. The install discs did not start to run therefore I can't  reinstall the 2 missing programs. I want to install the softwares, therefore I download those from here.  The downloaded program refuse to accept the serial number which was given to the school when they purchased the Master Collection CS4 MLP A00. Thank you for your help, in advance.

    Hi Jeff,
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    Sincerely yours.
    Peter

  • When trying to reinstall InDesign 5.5, I get the message that my serial number is invalid. It is the same one listed on the Adobe site. Why can't it be recognized?

    When reinstalling InDesign 5.5 I get the message that I have an invalid serial number, yet it is the same one listed in my account on the Adobe page. I have already uninstalled the current version, so this is quite disconcerting.

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • I had all my software, including my 'Adobe Creative Suite 4 Design Premium' removed from my MacPro (OSX 10.10.2) by a Computer technician after I had inadvertently installed some malware. Now I can't reinstall my CS4 because the installer software wants m

    I had all my software, including my ‘Adobe Creative Suite 4 Design Premium’ removed from my MacPro (OSX 10.10.2) by a Computer technician after I had inadvertently installed some malware.
    Now I can’t reinstall my CS4 because the installer software wants me to identify the product from which I am upgrading, but mine isn’t on the list. The old product from which I am upgrading is called ‘Adobe Design Collection’. Furthermore, it has 4 serial numbers (one each for Photoshop, InDesign, Acrobat and Illustrator), not just one, as the installer requires.
    I know this can be done, as I have had it working for a long time. Am I doing something wrong now?

    Contact support be web chat and have them generate a working temporary serial/ challenge code for the install.
    Mylenium

  • I can't open InDesign 7.5 in OS 10.9.4.

    I can't open InDesign 7.5 in OS 10.9.4. Are they incompatible?

    It should be. What happens when you try?
    Did you copy or migrate your InDesign files to a new computer? That won't work. You would need to remove all the CS files with the Adobe Cleaner tool, then reinstall from a clean installed copy.

  • Reinstalling indesign for mac (upgrade)

    I reinstalled a mac and I need to reinstall Indesign bought as an upgrade. Can I do it with the upgrade directly or do I have to install the former version?

    you can install the upgrade without installing the previous version. 
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  • After uninstalling Acrobat X Pro Creative Suite Standard 5.5 I can not reinstall it.

    After uninstalling Acrobat X Pro Creative Suite Standard 5.5 I can not reinstall it.
    The installation process ends with the reporting of the following errors :
    Exit Code : 6
    Please see specific errors and warnings below for troubleshooting . For example , ERROR : DW025 , DW050 ... WARNING : DW024 , DW025 ...
    -------------------------------------- Summary ----------- ---------------------------
    - 0 fatal error ( s ) , 4 error ( s ) , 2 warning ( s )
    WARNING : DW024 : The payload : Adobe Photoshop CS5.1 Core { 08EF22BC - 43b2 - 4B4E - BA12 - 52B18F418F38 } UI parent to stay connected with Following specification:
    Family : Photoshop
    ProductName : Adobe Photoshop CS5.1 Core_x64
    This parent relationship is not satisfied , Because this payload is not present in this session .
    ERROR : DW025 : The payload with AdobeCode : { 857CC5F0 - 040E - 1016- A173 - D55ADD80C260 } has required dependency on:
    Family : InDesign
    ProductName : Adobe InDesign CS5.5 Icon Handler x64
    MinVersion : 0.0.0.0
    This dependency is not satisfied , Because this payload is x64 and is not supported on this machine .
    Removing this dependency from list . Product may function improperly .
    WARNING : DW025 : The payload with AdobeCode : { 857CC5F0 - 040E - 1016- A173 - D55ADD80C260 } has recommended dependency on:
    Family : Adobe Web Suite CS5.5
    ProductName : Adobe Media Encoder CS5.5 X64
    MinVersion : 0.0.0.0
    This dependency is not satisfied , Because this payload is x64 and is not supported on this machine .
    Removing this payload from the dependency list.
    ----------- Payload : { AC76BA86 -1040 - 7D70 - 7760-000000000005 } Acrobat Professional 10.0.0.0 -----------
    ERROR : error .
    ERROR : Install MSI payload failed with error : 1603 - Fatal error during installation.
    MSI Error message : error .
    ERROR : DW050 : The Following payload errors were found during install :
    ERROR : DW050 : - Acrobat Professional : Install failed
    -------------------------------------------------- -----------------------------------

    Mrmagnificent did you migrate/transfer/copy any files to the new Mac?

  • I reinstalled InDesign 6 and it keeps closing as soon as I open it

    I reinstalled Indesign CS6 on my reformatted computer. At first it asked me to register the product. I said Not now because it is already registered.
    It wouldn't allow me to use it and just closed.
    I can't get into the program because it closes right after opening.
    According to my personal page it says the product is already registered.
    Please help.

    uninstall, clean and then reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Can't start InDesign CC 2014

    I have got the same problem as mentioned in this thread:
    Re: can't open indesign 2014
    Unfortunately the solution mentioned there doesn’t work for me.
    My newly installed InDesign CC 2014 doesn’t start, the errors message says I haven‘t got the required permissions for access to the preferences folder.
    What I tried:
    - I copied the preferences folder ~/Library/Preferences/Adobe/Adobe InDesign/9.0 to ..../10.0
    (first only the folder, then including AppPrefs.xml, both didn’t help)
    These folders have owner "myusername"/"staff"
    - tried Disk Utility to repair permissions
    System is MacOSX Mavericks (10.9.3)
    Every other InDesign version starts fine (CS5.5 to CC), also the new Photoshop works.
    Any other folders to check? Which permissions for which user are required?
    Thanks for some hints ...

    Hello Martin,
    1. Maybe you have to activate/deactivate, so please have a look there:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    2, Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
    3. Did you already try "uninstalling and re-installing"?
    Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative CloudCS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations
    4. If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
    Good luck!
    Hans-Günter

  • Configuration error 5 - I can't reinstall

    I've recently bought a new mac mini, and I used migration assistant to copy everything from my old mac mini via time machine.
    I had to put in the serial number again for Photoshop but that has worked fine since.
    I'm having trouble though with InDesign as it won't go past the error message "configuration error"
    I can't reinstall from the disc as there is no disc drive in the new mac mini and it wouldn't accept a third party CD drive.
    Is there anything I can do?

    Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools
    If you have a suite, download the suite installer. Follow the directions on the page exactly or it will not work.

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