Client ADI Not Applying Template when Publishing to Excel 2007

We have ADI - 32 bit with Excel 2007 on a select users Laptop. This is connecting to Oracle 11i.
When we publish reports to Excel it will load Excel 2007 but open the template without applying the report that has been run. So all we see is the actual template, not report with information in it.
One interesting thing is when we publish to Excel it will pull up a "Report Wizard" telling us to drag arrows to separate the report heading, column heading. ADI does not ask this with any other reports.

Thanks for the tips. As a result I upgraded ADI to 7.2.12 which if I'm not mistaken is supported. This resolved one issue that the user was having (inability to publish HTML) but now when it exports to Excel 2007 it goes to 100% in excel and then everything seems to lock up. We waited 5 minutes but nothing occurred. Is there something I'm missing?
My next step is to uninstall ADI and reinstall it using a newer base level.

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