Desktop Software 5.0.1 won't install

Hi All,
I've got a customer with a blackberry who tried to reinstall the Desktop software to resolve an issue with it not launching. However, the software woudl not install because an old version was still partially present and could not uninstall (it could not find the original MSI package, which it was searching for in a temp folder that doesn't exist).
I ran through the official "Clean Uninstall" procedure (deleted RIM reg keys, program files folders, etc.), and now all traces of the old software are gone, but the 5.0.1 installer refuses to run, stating that it was interrupted on the first page of the install wizard.
Has anyone run into this issue before? I'm running out of things to try to sort this out.

Please do not cross-post the same question to several boards!
You have replies in two other threads you have started.  I am closing this one since it is off-topic, and another duplicate.
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