Desktop Software 5.0.1 won't install

Hi All,
I've got a customer with a blackberry who tried to reinstall the Desktop software to resolve an issue with it not launching. However, the software woudl not install because an old version was still partially present and could not uninstall (it could not find the original MSI package, which it was searching for in a temp folder that doesn't exist).
I ran through the official "Clean Uninstall" procedure (deleted RIM reg keys, program files folders, etc.), and now all traces of the old software are gone, but the 5.0.1 installer refuses to run, stating that it was interrupted on the first page of the install wizard.
Has anyone run into this issue before? I'm running out of things to try to sort this out.

Please do not cross-post the same question to several boards!
You have replies in two other threads you have started. I am closing this one since it is off-topic, and another duplicate.
WyreNut
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I'm new here and would be very grateful for your help.
When i try to install v6.1.0 B38 on my Windows 7 64 bit PC I have problems and it will not install.
It goes as far as telling me that it has installed and would i like to run it.
I then click yes and it attempts to start but just hangs on the grey BlackBerry splash screen and only a restart seems to stop it. Also when I hover the mouse over the logo it just shows the circular windows eggtimer cursor type thing.
I have tried quite a few things with no success and I'm really stuck here and was just wondering if anyone has the same problem and is there a fix for it? I'm at my wits end and ready to try anything.
My PC is in good working order with no other dodgy programs. I tried re installing C++ and that other program but it didn't help any. I'm extremely grateful for your help. As have tried uninstalling and reinstalling many times now.
Cheers
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Hello -- sorry for the no reply...from what you posted, you'd pretty much tried everything...but here is a much more drastic set of steps you can try. For reference, I can attest that it can work just fine on Win7X64...so there must be something wrong that is causing it to fail in your situation, and we'll just have to figure out what it is. Nevertheless, here are my thoughts...
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM Desktop Software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that manually editing the registry and removing all keys related to Research In Motion, Puma, BlackBerry, etc. to be helpful. Sorry, but there's no way to give you any kind of list...
Others have reported the use of a registry cleansing tool to also be helpful
Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations
3) Get a fresh download of the RIM Desktop Software:
http://us.blackberry.com/apps-software/desktop/
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install the Desktop Software to your PC -- don't run it yet.
6) Install (also to your PC), the device OS package
7) Now run the Desktop Software and see if it is successful.
Hopefully that will get things going again. In the worst case scenarios, it's been reported here that completely rebuilding the Win7 OS from scratch can also work. But, again, each situation is different, so it's impossible to know anything 100%.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi staceyw,
Is your Outlook 32 bit or 64 bit? Currently only 32 bit is supported with BlackBerry Desktop Software 6.0.
I would recommend a clean uninstall then reinstall of the Desktop software following this KB article. http://bbry.lv/bvwP5D
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-FS
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Upgrading to Mavericks
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Moving this discussion to the Creative Cloud Download & Install forum.
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Hello,
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Hello racermike,
Please take a look at this document, and let me know if the troubleshooting steps help resolve your issue.
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I come back and try again from Apple.com - no luck. Hmmmm - well, I just happened to see my 'software update' icon pop up and there was iTunes. I thought "Great! Now I'm sure it'll install!" No luck.
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I decided to engage "Apple Care" and they call me at the time I specified and we begin to do some tests on the hardware and everything came back ok. We tried from Apple.com and software updates again - still won't install the software. Keeps coming back with "Software installation failed" something about the package installer was corrupted during downloading.
The guy at Apple care thinks perhaps its my network corrupting something. This begins to make a little sense and I think, maybe he's right. My wireless router isn't that great so, maybe I'll just go replace it. However, while I'm checking out I begin to think that maybe its NOT my wireless router - because I do have 2 other computers in my house who haven't had issues downloading anything. So, this is unlikely. But, I didn't like the wireless router anyway - so I went ahead with the purchase.
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I finally get to go pick it up - excited that I'll have my iMac (which I use for work) back and functioning again. I go pick it up and they decided that it wasn't my hard drive - but likely my RAM. They couldn't prove it was the RAM but figured since I bought the RAM after I bought the iMac that this must be the issue (even though it was up to exact Apple standards and was from Crucial). So, I think - well, while I have a blank slate I'll go ahead and install Snow Leopard. So, I pick up Snow Leopard and get new RAM too and go home to install.
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I have re-imaged the hard drive several times
I have replaced the ram
I have replaced my networking hardware (even though other machines on the network have no issues)
I have taken it in twice to the Genius Bar and they still haven't fixed it
The Problem followed the machine and exhibited the same issues in store as it did in my home (so we know the problems stays with the machine)
I have tried it on yet a 3rd network and the issue still exists
The people at the Genius Bar told me that If I still have issues then its with my network - even though its been proven it wasn't.
Its only larger downloads like Combo Updates and iTunes that won't install.
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Yes, I have tried the updates directly from the Apple website and a different issue occurs. When I do that I get various different errors - the most common saying 'Codec overrun'. This has happened both before and after complete software OS reinstalls (Completely wiping the HD clean).
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http://www.youtube.com/watch?v=8leWwEoIeXI
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The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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Ended up solving my own problem.
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Hi Iveras,
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This link contains Microsoft site search results I am pursuing:
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Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Hi and Welcome to the Community!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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