Elements 13 does not recognise Epson Perfection 4990 photo scanner

I just installed Elements 13 (also have 11 and 12 installed).  I have installed 13 as a 64 bit (windows 8), but cannot get it to recognize my Epson perfection 4990 photo scanner (or Perfect Effects 4, for that matter).  Any ideas?  I copied the PlugIN files from 12 to 13, but so far no dice.

See this Tech doc:
http://helpx.adobe.com/photoshop-elements/kb/twain-installed-photoshop-elements-11.html

Similar Messages

  • Photoshop Elements 11 does not recognize Epson Perfection 4990 Photo Scanner from "File"/"Import"

    I just upgraded from Photoshop Elements 6 to Elements 11 on a brand new iMac running OS X 10.8.2, but Elements 11 will not recognize my Epson Perfection 4990 PHOTO Scanner as an option to import from when I click on "File" then "Import." Is there a Plug-In that may be missing for this to operate as it used to in Elements 6 running on an older G5 Non-Intel processor?  I don't have the new Elements 11 Disk to copy anything from, since I downloaded the program directly from Adobe.

    See this Tech doc:
    http://helpx.adobe.com/photoshop-elements/kb/twain-installed-photoshop-elements-11.html

  • OS 10.4.4 + Photoshop Elements 2.0 + Epson Perfection 3200 Photo Scanner

    i have an epson perfection 3200 photo scanner which had worked fine importing into photoshop elements 2.0 when i had an imac g3, but i cannot get it to work on my new machine, a powerbook g4 using 10.4.4. epson said it should work (i downloaded the most recent driver) but adobe said that 10.4.4 does not support photoshop elements 2.0 or 3.0. i downloaded 3.0 (they have a month trial) and it acknowledged my scanner for a second but then repeated the error message.
    any thoughts?
    thanks.
    powerbook g4   Mac OS X (10.4.4)  

    i have an epson perfection 3200 photo scanner which had worked fine importing into photoshop elements 2.0 when i had an imac g3, but i cannot get it to work on my new machine, a powerbook g4 using 10.4.4. epson said it should work (i downloaded the most recent driver) but adobe said that 10.4.4 does not support photoshop elements 2.0 or 3.0. i downloaded 3.0 (they have a month trial) and it acknowledged my scanner for a second but then repeated the error message.
    Further to Barbara's suggestions, have you tried uninstalling your scanner and then disconnecting it physically from your PB. Then reinstall the scanner software and any updated drivers with the scanner still disconnected. Then reconnect the USB to the scanner and see whether you have better success. Epson scanners can be fussy (shy?) about being recognised, and I used these steps when I "lost" my Epson 3170 when moving to 10.3.x.
    Barbara is absolutely right about PS Elements 2 and 10.4.4 - I'm also using it regularly with no problems. Since you got it to work with your previous computer and OS, you can also get it to work with your new PB and 10.4.4 - it just may need a little coaxing...

  • Elements does not recognise prel file

    I saved a project to DVD (photos with background music) Elements does not recognise "prel" file when trying to reload project. How do i open file in Premiere Elements 10

    Chris (Herbie53)
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    Case 1. (Here we assume that you have the project.prel file (project) saved to a DVD disc as data disc.)
    Even if you had saved that older Premiere Elements project file (project.prel) along with copies of the media that went into it, it is still questionable whether that old project.prel could be opened in Premiere Elements 12. But, assuming that the media was still connected to it (which it probably is not), you could try by right clicking the project.prel file and selecting Open With Premiere Elements 12. Have you gone that route, and the project would not open or you were greeted by "Where is the file...?" messages.
    Case 2. (Here we assume that, when you were using the the older program, you took the project Timeline to DVD-VIDEO on DVD disc...this is not the project.prel file, but an export of it.)
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    a. Put your DVD disc in the burner tray.
    b. Open Premiere Elements 12 Expert workspace. Go to File Menu/New/Project and Change Settings.
    In Change Settings, set the project preset for either NTSC DV Standard or NTSC DV Widescreen. For now, we will assume NTSC DV Standard. Then, before you exit that area, in the last dialog that you see (new project dialog), make sure you have a check mark next to "Force Selected Project Setting on This Project".
    c. Next, back in the Premiere Elements 12 Expert workspace, use Add Media/DVD Camera or Computer Drive/Video Importer where you will select video files from the VIDEO_TS Folder to bring into the Premiere Elements 12 project. You will have to redo the menu in 12. The video files that you want from the VIDEO_TS Folder typically start with VTS_01_1.VOB and continue in series which can be detailed later.
    Goal right now is to sort through the details so that we are in sync on what you have in order to enable us to be confident about the troubleshooting strategy.
    We will be watching for your comments and results.
    Thanks.
    ATR
    Add On.....The classical recommendation has always been to complete a project in the program in which it was created. But let us see what can be done here.

  • I have an OS X 10.9.1 It  does not recognise Epson Scan 3.7.9F0

    I have an OS X 10.9.1 It  does not recognise Epson Scan 3.7.9F0

    The Epson web site shows the latest version for Mavericks appears to be 4.0.0.1
    Have you checked that your scanner is compatible with Mavericks?

  • My Epson Perfection V500 photo scanner stopped working when I upgraded to Yosemite. The only scanner available is my Epson All-in-One.

    I installed the new Yosemite operating system even though I was afraid something bad would happen. Well. it did. I can no longer scan photos using my photo scanner. I have updated all the drivers and it is still not working. I have an Epson Perfection V500 photo scanner, as well as an Epson WorkForce 845 all-in-one scanner, printer, copier. The 845 is on the network. The V500 is connected to my computer. For some reason, I keep getting the error that my V500 is not connected and when I try to add it, my mac does not find it. I know it is there. It was working before I upgraded. Help

    You may have already done so, but if not...
    Try a different USB cable.
    Reboot your computer
    Launch Disk Utility (in the Utilities folder) and Repair Disk Permission
    in the left pane, click once on the name of your hard disk
    in the right pane, click on the First Aid tab near the top
    under the blank window, click the button "Repair Disk Permissions."
    Afterward, click the "verify disk" button and it will check your hard disk.
    Now, try your scanner...

  • How to access my Epson Perfection 2400 Photo scanner?

    How can I access my Epson Perfection 2400 Photo scanner after upgrading from PS CS4 to CS6?
    There is no Photoshop File/Export/Epson scanner listed anymore. I downloaded a TWAIN plug-in and loaded it in the PS Plug-in folder, but that did not help.
    What should I be doing?
    Mac OSX 10.6.8.

    Moving this discussion to the Photoshop General Discussion forum.

  • Install Epson Perfection 3200 Photo Scanner

    My kernel is a custom built 2.6.3. I am trying to install an Epson Perfection 3200 Photo Scanner. It works under SuSE8.2 so there is no fundamental hardware problem. The sane website lists the 3200 as completely supported.
    The system recognizes the scanner, as shown in part of cat /proc/bus/usb/devices:
    D: Ver= 2.00 Cls=ff(vend.) Sub=ff Prot=ff MxPS=64 #Cfgs= 1
    P: Vendor=04b8 ProdID=011c Rev= 1.02
    S: Manufacturer=EPSON
    S: Product=EPSON Scanner
    C:* #Ifs= 1 Cfg#= 1 Atr=c0 MxPwr= 2mA
    I: If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
    E: Ad=81(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms
    E: Ad=02(O) Atr=02(Bulk) MxPS= 64 Ivl=0ms
    The program sane-find-scanner produces:
    found USB scanner (vendor=0x04b8, product=0x011c) at libusb:001:003
    # Your USB scanner was (probably) detected. It may or may not be supported by
    # SANE. Try scanimage -L and read the backend's manpage.
    The program scanimage -L produces:
    No scanners were identified. If you were expecting something different,
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    which came with this software (README, FAQ, manpages).
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    Any intel (small i) would be most appreciated.
    Rick

    the generic usb scanner module is no longer in the kernel. any scanner that used it mus use libusb now. to do this first remove any entry you have in any module loading files that load that module.
    next add either one of these lines to your fstab:
    none /proc/bus/usb/ usbfs defaults 0 0
    or
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    but going by your output so far you would seem to have one of these two lines in fstab.
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    first you can create a group add your user to it then edit your usbfs line to read:
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    or if you have a single user you can edit the line to read:
    none /proc/bus/usb/ usbfs defaults,mode=666 0 0
    if this does not work read up on hotplug or add this line to you rc.local:
    chown -R <yourusername>.users /proc/bus/usb/xxx/*
    where the "xxx" represents the three digit number directory in /proc/bus/usb/ that represents your scanner. you can find this by running scanimage -L as root and it will give you two three digit numbers in the output. then look in the number directory/directories for those two numbers and that will be the directory you put in for the xxx.

  • OS X Mavericks, Epson Perfection V600 Photo scanner

    Installed OSX Mavericks on my 2010 iMac.  My Epson Perfection V600 Photo scanner was working fine but now is not.  Clicked for Software Updates and none found.  Any suggestions?  Epson website say to to the iMac Software Update function but all updates installed already.  

    Same thing happened to me. If software update shows no updates, then you're set. I think Apple did away with the need for third party software and the Epson scanner driver. Now you open any scanner ready software package and go to the "Import from Scanner" (or "Import From Device...") option. Works in Preview. Works in Photoshop CC.

  • HT1338 I have OS X.9 and I cannot use my Epson Perfection 4490 Photo Scanner. There is no driver available on the Epson site. What can I do?

    I have OS X.9 and I cannot use my Epson Perfection 4490 Photo Scanner. There is no driver available on the Epson site. What can I do?

    Did you try the driver from this Epson page: Epson Perfection 4490 Photo, Drivers & Downloads - Technical Support - Epson America, Inc.
    OT

  • Epson Perfection 2480 photo scanner

    Just got a new iMac running Snow Leopard. I have a problem getting my scanner to work, Scanner is a Epson Perfection 2480 Photo. I have down loaded the latest driver from Epson. If I try to run the scanner from finder I get the following message.
    The application “Epson Scan” could not be launched because of a sheared library error: “<EPSON Scan> < EPSON Scan> < TWAIN Source Manager.Shlb> ”
    The scanner will not work in any applications giving error messages when trying to find it.
    However in system Preferences you find the scanner in Printer & Fax and if you open it from there you can scan to the Desktop, Documents Folder etc.
    Will scan from Image Capture
    I have spoken to Epson and Apple
    I think the problem must be the “shared library error” But having spent the best part of 2 days on the phone to various people I am no further forward.
    Epson say is a Apple problem
    Apple say is a Epson problem
    Any help would be appreciated

    I have looked at this again.If you go applications, epson scan, more info it shows application as powerPc version 2.73 try to run it from applications and you get sheared library error as detailed in previous post.
    Go to joe, library. printers and there is a 2480/2580 scanner, more info on that shows application universal version 6.4 and allows you to select 32bit and to open using rosetta this will open and scan.
    When you run from system preferences this is what is opening not the version 2.77 downloaded from epson. Is this where the shared library error is and if so how do I solve it, have tried deleting v2.77 but scanner still will not run in Word etc. tried deleting v6.4 still no go.
    Also if you go Mac HD,library,image capture,twaine data sources the epson v2.77 appears and not v6.4 in there but in devices there is epson scanner app. version5.2.5. Getting nowhere fast

  • Is Epson Perfection v370 Photo Scanner Yosemite Compatible?

    Where can I find info on what peripherals are Yosemite compatible?

    Howdy Steve,
    Welcome to Apple Support Communities.
    The article linked below provides information about supported printer and scanner software available for Yosemite, and it does list the EPSON Perfection V370 as a supported device.
    OS X: Printer and scanner software available for download - Apple Support
    Take care,
    -Jason

  • Computer does not recognise camera to import photos

    I have always imported photos from this camera without any problems, on this computer.
    Today it will not import/show up on the computer or iphoto.
    I have nearly 10,000 photos in iphoto.
    Have also tried image capture, which does not regognise the cam, please help
    g4   Mac OS X (10.4.9)   iphoto 5

    I have a panasonic DMC-LX2.
    I seem to have solved the problem.
    The power save button was on '5 minutes', when I turned it off the images were able to be imported!
    I have been deleting items from my library to cut down on any future problems.
    I now have around 8,600 photos.
    I am going to remove all to an external Lacie hardrive.
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  • Epson Perfection 4490 photo scanner will not on latest mac pro

    My epson 4490 scanner will not work on my new mac pro. Downloaded the lastest driver from epson and nothing.
    Any ideas guys?
    Much Appreciated

    The issue commenced with 10.5.2
    Here is the answer from Epson, and it works:
    To get the Epson Scan scanner driver running on the Intel Core Duo mac, a
    complete cleanout and reinstall may be required.
    In this case we would recommend using the following steps to get a full
    cleanout of all hidden files from earlier Epson Scan version(s) and a fresh
    install:
    UNINSTALL
    Note: the files found will vary by OS and driver version. Not all files and
    locations will be present. If one file cannot be found, just skip to the
    next item. If an EPSON SCAN or EPSON SCANNER named file is found in an
    adjacent location, you can trash it. Do not remove any other EPSON files.
    1. Go into HD, APPLICATIONS, UTILITIES and open ACTIVITY MONITOR. Highlight
    the EPSON SCANNER MONITOR process and click STOP or QUIT PROCESS to FORCE
    QUIT the process. Close ACTIVITY MONITOR.
    In HD, APPLICATIONS - move EPSON SCAN and EPSON SCANNER MONITOR to the
    trash.
    2a. In HD, LIBRARY, APPLICATION SUPPORT, EPSON - remove EPSON SCAN, if
    present. Also check the contents of the Epson folder. Remove only files
    inside it that are related to the scanner, for example EPSON USB SCANNER or
    EPSON FW SCANNER BUNDLE.
    2b. Check in HD, LIBRARY, APPLICATION SUPPORT. There may be other Epson
    files. Any files to do with the Epson scanner name or Epson Scan you can
    remove from here.
    3. In HD, LIBRARY, APPLICATION SUPPORT, TWAIN*, TWAIN DATA SOURCES - remove
    EPSON SCAN, if present, and any files bearing your scanner's name. (*The
    Twain folder may not be present on all OS 10.4 Macs.)
    4a. In HD, LIBRARY, IMAGE CAPTURE, TWAIN DATA SOURCES - remove any Epson
    scanner-named ".ds" files, for example the bearing your scanner's name,
    EPSON STYLUS or PERFECTION #### X.ds
    4b. In HD, LIBRARY, IMAGE CAPTURE, DEVICES, remove EPSON SCANNER.DS, if
    present
    (This is a generic resident scanner driver. Once the Epson scanner software
    is working properly it will not be needed, so it can be deleted.)
    5. In HD, USERS, (YOUR USER NAME), LIBRARY, PREFERENCES - remove EPSON
    (scanner name ####) PREFS, if present
    6. In HD, USERS, (YOUR USER NAME), LIBRARY, PREFERENCES, EPSON - remove
    EPSON SCAN and EPSON SCANNERMONITOR PREFS, if present
    Once the above files have been moved to the trash, you do not need to empty
    the trash. Simply restart your Mac. You are ready to reinstall.
    DOWNLOAD
    If you have not done so already, use the following steps to obtain the
    download for the new Intel Core Duo driver:
    1. Go to http://support.epson.com
    2. Select Scanners, then Epson Perfection Series, then your scanner model
    name.
    3. Under DRIVERS & DOWNLOADS select Macintosh.
    4. Download only the driver marked for the Intel Core Duo system.
    Installation instructions:
    1. After download is complete, double click the icon that appears on your
    desktop. This will create a disk image on your desktop.
    2. Open the disk image.
    3. Double-click the EPSON SCAN INSTALLER icon to begin the installation.
    4. Enter password and follow prompts to install the driver. At the EASY
    INSTALL option, use the up/down arrows and select CUSTOM Install. Check
    ONLY your scanner model before clicking INSTALL.
    5. After installation is complete, quit the installer and restart the Mac
    before testing.
    To test this driver, do the following:
    1. Launch Epson Scan by going into your HARD DRIVE, APPLICATIONS, and EPSON
    SCAN.
    2. If prompted, select your scanner from the list of models and click OK.
    3. In the FILE SAVE SETTINGS window, you can designate the location, name
    and type of file the scans will be saved as.
    -LOCATION defaults to HD/USERS/(YOUR USER NAME)/PICTURES. Click CHOOSE if
    you wish to change this.
    -PREFIX determines how the scan will be named. Type any name you like. You
    can also designate a start number.
    -FILE TYPE dicates what format the scans will be saved in. ie. .JPG, .TIFF,
    .PDF, or .PICT)
    -For example: if the prefix is "img", the start number is "1", and the
    format is "JPG", the name of the file saved in
    PICTURES will be "IMG001.JPG"
    4. Click OK once settings are changed as desired.
    5. The EPSON SCAN window will open and begin scanning in FULL AUTO MODE. In
    FULL AUTO MODE the software makes all the decisions for you (as to what is
    being scanned, where it is on the flatbed, etc). This is the easiest way to
    scan.
    6. If you want full control over the scanning process click PAUSE and
    change FULL AUTO MODE to HOME MODE or PROFESSIONAL MODE. In the latter two
    modes you can change your scan settings as desired. Click SCAN after you
    have selected your settings. Click CLOSE once the EPSON SCAN is finished
    scanning.
    7. When scanning is complete, your images will be saved in the location
    specified on FILE SAVE SETTINGS, with the prefix and in the format you set.

  • Acrobat XI does not find Epson Perfection 1200u scanner

    Mac iBook Pro - OX x 10.8.2
    I can scan from Control Panel sucessfully but not from within Acrobat or Photoshop
    Downloaded and installed driver from Apple OS update per: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=14568&BV_UseBVCookie=yes&info Type=Downloads&platform=OSF_M_X8
    Any ideas?
    Thanks.

    start here, http://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html

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