Get-CsUserPoolInfo task too long and results in no data

We have a Lync 2013 FrontEndServer topology with 3 FE and CU October 2013 installed.
Since a few days one of our FE Servers takes too long by running the Get-CsUserPoolInfo cmdlet and provides the following information:
Identity                            : <domain account>
PrimaryPoolFQDN                     : <lync frontendpool fqdn>
BackupPoolFQDN                      :
UserServicesPoolFQDN                : <lync frontendpool fqdn>
PrimaryPoolMachinesInPreferredOrder : {}
BackupPoolMachinesInPreferredOrder : {}
PrimaryPoolPrimaryRegistrar         :
PrimaryPoolBackupRegistrars         : {}
PrimaryPoolPrimaryUserService       :
PrimaryPoolBackupUserServices       : {}
BackupPoolPrimaryRegistrar          :
BackupPoolBackupRegistrars          : {}
BackupPoolPrimaryUserService        :
BackupPoolReplicaUserServices       : {}
If we are running the same command on another FE server we get the following result:
Identity                            : <domain account>
PrimaryPoolFQDN                     : <lync frontendpool fqdn>
BackupPoolFQDN                      :
UserServicesPoolFQDN                : <lync frontendpool fqdn>
PrimaryPoolMachinesInPreferredOrder : {<registrar 02 fqdn>,<registrar 01 fqdn>,<registrar 03 fqdn>}
BackupPoolMachinesInPreferredOrder : {}
PrimaryPoolPrimaryRegistrar         : <registrar 02 fqdn>
PrimaryPoolBackupRegistrars         : {<registrar 01 fqdn>,<registrar 03 fqdn>}
PrimaryPoolPrimaryUserService       : <registrar 02 fqdn>
PrimaryPoolBackupUserServices       : {<registrat 01 fqdn>,<registrar 03 fqdn>}
BackupPoolPrimaryRegistrar          :
BackupPoolBackupRegistrars          : {}
BackupPoolPrimaryUserService        :
BackupPoolReplicaUserServices       : {}
What is here the problem?
Regards,
Markus

Hi,
The issue may happen for the synchronization of the database.
Please run the invoke-CsManagementStoreReplication then run Get-CsUserPoolInfo to check it.
If you have multiple DC servers, please replicate the AD site manually.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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