Getting problem to open Web Transaction from Portal

User is trying to open one link from portal, which is SAP transaction iView.
This calls one custom transaction from SAP R/3.
This transaction is Easy Web Transaction and GUI support for it, is SAPGUI FOR HTML.
Now the problem is, user is not able to open this link from portal. I can open this same link in my login. But this particular user can't.
Whenever he tries to open this link, gets error message, 'Transaction ZXXXX can not be called in the Easy Access Menu; see long text' and instead of opening the transaction in browser, it opens SAP R/3 GUI.
I have checked the portal content and found no error.
Also asked user to login in my system, but got the same error.
This user is able to access same link from Quality portal, but not from Production portal.,
eventhough the data in both portals is same.
What can be the error?
Please give your expert comments. Thanks in advance.
- Amrut

Hello Miikkal,
You need to enable SharePoint class in IE. Please follow this
blog and follow this
article.
Once, this is done you can Enable all the IE settings to load for Intranet and Trusted zone settings
Put your site in compatibility mode and trusted zone
Also, make sure that 2 versions of Office suite is not installed on the system. Eg. Lync 2013 and Office 2010 on one single machine
What happen when you by pass your TMG server. To do this we need to make host entry for URL directed to APP server IP Address.
Thank You, Pallav S. Srivastav ----- If this helped you resolve your issue, please mark it Answered.

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FUNCTION Z_BAPI_ATTACHMENT_CREATE.
""Local interface: Type: Remote-enabled module
*" IMPORTING
*"     VALUE(P_BOTYPE) LIKE BORIDENT-OBJTYPE
*"     VALUE(P_BO_ID) LIKE BORIDENT-OBJKEY
*"     VALUE(P_MSGTYP) LIKE SOFM-DOCTP
*"     VALUE(P_DOCTY) LIKE BORIDENT-OBJTYPE
*"     VALUE(P_RELTYP) LIKE BRELTYP-RELTYPE
*"     VALUE(P_FNAME) LIKE RLGRAP-FILENAME
*"     VALUE(P_OBJDES) TYPE SO_OBJ_DES
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*"     VALUE(RETURNMESSAGE) TYPE CHAR50
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P_BO_ID   TYPE BORIDENT-OBJKEY
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P_DOCTY   TYPE BORIDENT-OBJTYPE DEFAULT 'MESSAGE'
P_RELTYP TYPE BRELTYP-RELTYPE DEFAULT 'ATTA'
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folyr TYPE so_fol_yr,
folno TYPE so_fol_no,
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docyr TYPE so_doc_yr,
docno TYPE so_doc_no,
fortp TYPE so_for_tp,
foryr TYPE so_for_yr,
forno TYPE so_for_no,
END OF ty_message_key.
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P_MSGTYP = 'EXT'.
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....exit
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EXCEPTIONS
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if sy-subrc = 0.
RETURNMESSAGE = 'S-Success'.
else.
RETURNMESSAGE = 'E-Error'.
endif.
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Benjawan
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There is no any error message show up. It just the class
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' <autogenerated>
'     This code was generated by a SAP. NET Connector Proxy Generator Version 2.0
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'     Created from Windows
'     Changes to this file may cause incorrect behavior and will be lost if
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'@ Client SAP proxy class
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