How do I purge print jobs on an officejet 4215 using windows 7 64 bit OS?

The all-in-one officejet 4215 will not print a print job nor will it delete the print job from the queue. I have uninstalled the printer and reinstalled, unpluged and disconnected from the network and nothing works.

Hi,
Please clarify your meaning "reinstalled" the printer - The driver for your printer already included within Windows7, any software you may use is not intended to Windows7.
May the stuck print job being printed upon restarting the PC?
If so, i would recomment you to try and disable the USB Ports power Management. It may cause connectivity issues with the LIDIL printing language being used by your printer:
Right click on Computer.
Click Manage.
Open the Device Manager from the left pane.
Locate the Universal Serial Bus Controller category, double click to expend it.
Locate the first USB Root Hub
Double click it, then click the Power Management tab.
Clear the Allow the computer to turn off this device to save power check box.
Click OK.
Repeat steps 6 through 8 for each USB Root Hub listed in the Device Manager.
Now follow and check for any improvement.
Please let me know of any progress,
Shlomi
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How do I cancel print job envy 4500

envy 4500 - how do I cancel a print job in progress
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Hello @neilann,
Welcome to the HP forums.
I understand that you would like to know how to cancel a print job that is in progress.
I would like to help.
Depending upon your operating system, do one of the following:
● Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.
● Windows 7: From the Windows Start menu, click Devices and Printers.
● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes.
Double-click the icon for your printer to open the print queue.
On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm.
Aardvark1
I work on behalf of HP
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I have a HP C5580. When i was using Windows ME on my former PC, I could easily go to Printers, select the 5580, hit documents in queue, and hit cancel , and the printer stopped.
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The easiest way to cancel a print job would be by pressing the cancle button on the front panel. This is the "X" button near the right side of the control panel, see pages 10 and 11 of the user manual here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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How do I purge print jobs on an officejet 4215 using windows 7 64 bit OS?

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